Zenesis Posted February 28, 2017 Posted February 28, 2017 Hi, So i just bought Launchbox Premium but i didnt get any download mail. Quote
SentaiBrad Posted February 28, 2017 Posted February 28, 2017 Did you happen to also check your spam mail? If not, check that and see if it got placed in there on accident. If it's not there, I've forwarded this to Jason and he can take care of you from there. Quote
Zenesis Posted February 28, 2017 Author Posted February 28, 2017 (edited) I checked everything but now i got this mail. i dont know why i get a refund. "Hello, You recently paid 0.01685800 Bitcoin (worth $20.00) to LaunchBox through Stripe. LaunchBox has been unable to complete your order and would like to refund you by sending Bitcoin to a refund address. We do not have a refund address for your transaction, so please provide one here: https://stripe.com/bitcoin/refund?key=pk_live_5sBWDTx4JQ57S21gXizc3v65&receiver=btcrcv_19sAmJDWP6gfD3PN4IE0Bw4f&nonce=towz8wKKnikUhJG3 As soon as you provide the address, we will send $20.00 worth of Bitcoin to you. Feel free to reply to this email with any questions. Yours, The Stripe Team" Edited February 28, 2017 by Zenesis Quote
Jason Carr Posted February 28, 2017 Posted February 28, 2017 Hi @Zenesis, unfortunately the cost of Bitcoins is constantly changing; that's the reason I've been given in the past for this scenario. My apologies for the trouble. My understanding of what happens is that by the time the transaction finishes, the total amount is less and so Stripe does not proceed with the transaction. Unfortunately I have no way of getting at that money in this scenario. I believe you can get past it though by making sure you have slightly extra to account for changing conversion rates. Quote
Zenesis Posted February 28, 2017 Author Posted February 28, 2017 Man Bitcoins sucks but thats the only way i can buy the premium version. I will try it again lets hope it will work this time. Quote
Jason Carr Posted February 28, 2017 Posted February 28, 2017 Yeah, honestly, they're a pain. Sorry for all the trouble. Quote
Zenesis Posted February 28, 2017 Author Posted February 28, 2017 No problem.I just sended you the money. 1 Quote
Zenesis Posted February 28, 2017 Author Posted February 28, 2017 Just got the same Refunding error again its frustrating. I dont know what to do. Quote
Jason Carr Posted February 28, 2017 Posted February 28, 2017 Sigh, I don't either honestly; I'm not much of a Bitcoin expert. I'm tempted to remove that option from the site since some people have problems with it. Then again I know others seem to have no problems, so I really don't get it. I'll open up a ticket with Stripe though to see if we can get it figured out. Last time they weren't very helpful, but I'll give it another shot. Quote
Zenesis Posted February 28, 2017 Author Posted February 28, 2017 I hope you can manage it somehow. Quote
Zenesis Posted March 1, 2017 Author Posted March 1, 2017 Is there a another way i can buy premium? Quote
Jason Carr Posted March 1, 2017 Posted March 1, 2017 Not currently, unfortunately. I'll just go ahead and send you a license for your troubles though @Zenesis. Thanks for bearing with us. I'm still in talks with Stripe over what the problem is. Email me at jason@unbrokensoftware.com with your full name and the email you want to use and I'll send it out. 4 Quote
sdotmartin Posted March 14, 2017 Posted March 14, 2017 Hello. I just purchased the premium option as well using a Visa. I have not received my license. I've refreshed my email over and over and scanned the spam folder. Please let me know how to resolve this issue. Quote
Jason Carr Posted March 14, 2017 Posted March 14, 2017 @sdotmartin Replied to you via email, so you should be all set. Quote
PixelMonster Posted April 29, 2017 Posted April 29, 2017 Hello, same problem here. I bought the lifetime licence with MasterCard, and didn't receive an email (except from Stripe). I didn't even get the download link for the client. Please, help me, I would love to be able to play during the week-end. Quote
DOS76 Posted April 29, 2017 Posted April 29, 2017 (edited) @Jason Carror @Kirsten Marieshould be able to hook you up sorry I can't recall the support email off of the top of my head but they should see the post. You can try @unbrokensoftware.com/support that may be it. Edited April 29, 2017 by DOS76 1 Quote
PixelMonster Posted April 30, 2017 Posted April 30, 2017 Jason was of a great help, on my merry way to gaming. Thanks for your help 1 Quote
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.