hobodotoza Posted September 17, 2018 Posted September 17, 2018 Hi I purchased an annual license that expired 2 September 2018. I used Bigbox for a few weeks last year but got side tracked by real life, new born babies, etc I never found time to update my Launchbox at all from inception Would it be possible to download updates up until 2 Sep 2018 in my case specifically, please? LaunchBox receipt #1918-4800 Quote
neil9000 Posted September 17, 2018 Posted September 17, 2018 7 minutes ago, hobodotoza said: Hi I purchased an annual license that expired 2 September 2018. I used Bigbox for a few weeks last year but got side tracked by real life, new born babies, etc I never found time to update my Launchbox at all from inception Would it be possible to download updates up until 2 Sep 2018 in my case specifically, please? LaunchBox receipt #1918-4800 Hmm, thats a interesting question that i havent ever seen asked before so actually have no idea as to the answer to your question im afraid. Obviously a yearly license granted you to updates for a year and that has now expired so you are no longer entitled to any updates, but you could of course of downloaded updates up to two weeks ago, but now you cant, hmmm. I have passed this thread onto @Jason Carr who will be able to provide you with a official response and stance on this, unfortunately im unable to speculate on business issues as its none of mine. Quote
Jason Carr Posted September 17, 2018 Posted September 17, 2018 @hobodotoza Email us at support@unbrokensoftware.com and ETA Prime will hook you up with a download for the latest version available for your license. Thanks! Quote
hobodotoza Posted September 28, 2018 Author Posted September 28, 2018 Hello there, can you poke ETA prime for me please @Jason Carr Quote
hobodotoza Posted September 28, 2018 Author Posted September 28, 2018 I have updates till 7.1 Gona try downloading and installing 8.7 Hopefully I don't have to re-download all game data again Quote
Jason Carr Posted September 28, 2018 Posted September 28, 2018 Have you not received a response from us @hobodotoza? Quote
Jason Carr Posted September 28, 2018 Posted September 28, 2018 1 hour ago, hobodotoza said: @Jason Carr Nope Strange. I don't see any emails that came in from you. We'll get you squared away here on the forums then. Quote
hobodotoza Posted October 1, 2018 Author Posted October 1, 2018 I emailed support@unbrokensoftware.com on 18 Sep Got ETA prime's forum message, thank you!:) 1 Quote
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