hobodotoza Posted September 17, 2018 Share Posted September 17, 2018 Hi I purchased an annual license that expired 2 September 2018. I used Bigbox for a few weeks last year but got side tracked by real life, new born babies, etc I never found time to update my Launchbox at all from inception Would it be possible to download updates up until 2 Sep 2018 in my case specifically, please? LaunchBox receipt #1918-4800 Quote Link to comment Share on other sites More sharing options...
neil9000 Posted September 17, 2018 Share Posted September 17, 2018 7 minutes ago, hobodotoza said: Hi I purchased an annual license that expired 2 September 2018. I used Bigbox for a few weeks last year but got side tracked by real life, new born babies, etc I never found time to update my Launchbox at all from inception Would it be possible to download updates up until 2 Sep 2018 in my case specifically, please? LaunchBox receipt #1918-4800 Hmm, thats a interesting question that i havent ever seen asked before so actually have no idea as to the answer to your question im afraid. Obviously a yearly license granted you to updates for a year and that has now expired so you are no longer entitled to any updates, but you could of course of downloaded updates up to two weeks ago, but now you cant, hmmm. I have passed this thread onto @Jason Carr who will be able to provide you with a official response and stance on this, unfortunately im unable to speculate on business issues as its none of mine. Quote Link to comment Share on other sites More sharing options...
hobodotoza Posted September 17, 2018 Author Share Posted September 17, 2018 Cool, thank you!:) Quote Link to comment Share on other sites More sharing options...
Jason Carr Posted September 17, 2018 Share Posted September 17, 2018 @hobodotoza Email us at support@unbrokensoftware.com and ETA Prime will hook you up with a download for the latest version available for your license. Thanks! Quote Link to comment Share on other sites More sharing options...
hobodotoza Posted September 17, 2018 Author Share Posted September 17, 2018 Done. Thanks Quote Link to comment Share on other sites More sharing options...
hobodotoza Posted September 28, 2018 Author Share Posted September 28, 2018 Hello there, can you poke ETA prime for me please @Jason Carr Quote Link to comment Share on other sites More sharing options...
DOS76 Posted September 28, 2018 Share Posted September 28, 2018 @ETAPRIME Quote Link to comment Share on other sites More sharing options...
hobodotoza Posted September 28, 2018 Author Share Posted September 28, 2018 I have updates till 7.1 Gona try downloading and installing 8.7 Hopefully I don't have to re-download all game data again Quote Link to comment Share on other sites More sharing options...
hobodotoza Posted September 28, 2018 Author Share Posted September 28, 2018 @dos76 thx dude Quote Link to comment Share on other sites More sharing options...
Jason Carr Posted September 28, 2018 Share Posted September 28, 2018 Have you not received a response from us @hobodotoza? Quote Link to comment Share on other sites More sharing options...
hobodotoza Posted September 28, 2018 Author Share Posted September 28, 2018 @Jason Carr Nope Quote Link to comment Share on other sites More sharing options...
Jason Carr Posted September 28, 2018 Share Posted September 28, 2018 1 hour ago, hobodotoza said: @Jason Carr Nope Strange. I don't see any emails that came in from you. We'll get you squared away here on the forums then. Quote Link to comment Share on other sites More sharing options...
hobodotoza Posted October 1, 2018 Author Share Posted October 1, 2018 I emailed support@unbrokensoftware.com on 18 Sep Got ETA prime's forum message, thank you!:) 1 Quote Link to comment Share on other sites More sharing options...
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