BDonJ Posted September 25, 2019 Share Posted September 25, 2019 I paid for the premium version in Feb 2018, finished setup with no issues, and I used Bigbox, Launchbox, and Retroarch until Feb. 2019 with no problems. I haven't used Bigbox, Launchbox, or Retroarch since Feb.2019 but when I loaded up launch box two days ago (Sep. 23) everything crashed, the settings, listcache, bigbox settings, and arcade xmls were all corrupt so i replaced them with the backups and Launchbox opened fine but Bigbox still wont load. I tried to change the settings to not auto update but the settings wont save. Also, if i try to load Retroarch it causes my PC to crash and corrupts all the files listed above. I changed video setting for Retroarch from "dl" to "d3d" and that stops Retroarch from crashing but I still cant play any game on it... I'm not sure where to start on fixing all of this but any help will be much appreciated. Lastly, I receive no error msgs from bigbox so I let bigbox sit running and after 30min it still doesnt load... but it does show as running in task manager, where i force it to stop. I am running this on Windows 10, I7, 16gb ram, Surface Pro 4, with DirectX 12 Quote Link to comment Share on other sites More sharing options...
Jason Carr Posted September 25, 2019 Share Posted September 25, 2019 Sorry to hear @BDonJ. To be honest it does sound like some kind of core system issue, either a hardware issue or an OS issue of some sort. The first thing I would do is run a chkdsk to make sure that your hard drive is running okay. Quote Link to comment Share on other sites More sharing options...
BDonJ Posted September 25, 2019 Author Share Posted September 25, 2019 16 minutes ago, Jason Carr said: Sorry to hear @BDonJ. To be honest it does sound like some kind of core system issue, either a hardware issue or an OS issue of some sort. The first thing I would do is run a chkdsk to make sure that your hard drive is running okay. Thank you for the quick reply @Jason Carr. I ran a chkdsk and it showed "Windows has scanned the file system and found no problems. No further action is required." Quote Link to comment Share on other sites More sharing options...
DOS76 Posted September 25, 2019 Share Posted September 25, 2019 try running sfc /scannow and see if it finds any Windows corruption. Quote Link to comment Share on other sites More sharing options...
BDonJ Posted September 26, 2019 Author Share Posted September 26, 2019 1 hour ago, DOS76 said: try running sfc /scannow and see if it finds any Windows corruption. I ran this scan and there were some issues found but they all seemed to have been related to Windows Defender Powershell. CBS.log Quote Link to comment Share on other sites More sharing options...
Jason Carr Posted September 26, 2019 Share Posted September 26, 2019 Okay, I'm not sure if whatever the issue is is caused by LaunchBox or not, especially since you were also experiencing issues with Retroarch. Are you able to load up Retroarch and run a game successfully without LaunchBox or Big Box? Quote Link to comment Share on other sites More sharing options...
BDonJ Posted September 26, 2019 Author Share Posted September 26, 2019 14 minutes ago, Jason Carr said: Okay, I'm not sure if whatever the issue is is caused by LaunchBox or not, especially since you were also experiencing issues with Retroarch. Are you able to load up Retroarch and run a game successfully without LaunchBox or Big Box? No, I can not load a game with Retroarch inside or outside of LaunchBox. I downloaded MAME, added it to Launchbox, and removed Retroarch...now I can play games using MAME (inside and outside of LaunchBox) but Bigbox still does not work. Quote Link to comment Share on other sites More sharing options...
Jason Carr Posted September 26, 2019 Share Posted September 26, 2019 Hmm, maybe it's a DirectX issue? Can you download the DirectX installer from MS and trying running it? Quote Link to comment Share on other sites More sharing options...
BDonJ Posted September 27, 2019 Author Share Posted September 27, 2019 8 hours ago, Jason Carr said: Hmm, maybe it's a DirectX issue? Can you download the DirectX installer from MS and trying running it? @Jason Carr I looked into getting a DirectX installer from MS but they don't have them for Windows 10, it comes with your updates. I did run a DXDiag and it shows that everything is running fine with no problems. My last driver update was on 10/10/2018... when Bigbox was still working. Quote Link to comment Share on other sites More sharing options...
Jason Carr Posted September 27, 2019 Share Posted September 27, 2019 The DirectX installer still works with Windows 10. Windows 10 includes some DirectX stuff, but not all of it, and some things do still need the installer. The installer is here: https://www.microsoft.com/en-us/download/details.aspx?id=35 I don't know if that's your issue, but it's worth a try. Quote Link to comment Share on other sites More sharing options...
DOS76 Posted September 27, 2019 Share Posted September 27, 2019 https://www.microsoft.com/en-us/download/details.aspx?id=30135 You can also try this .net repair tool if that doesn't fix the issue. Quote Link to comment Share on other sites More sharing options...
BDonJ Posted September 27, 2019 Author Share Posted September 27, 2019 1 hour ago, Jason Carr said: The DirectX installer still works with Windows 10. Windows 10 includes some DirectX stuff, but not all of it, and some things do still need the installer. The installer is here: https://www.microsoft.com/en-us/download/details.aspx?id=35 I don't know if that's your issue, but it's worth a try. @Jason Carr I tried this and the result after install was "DirectX setup has determined that a newer or equivalent version of DirectX has been installed already. No installations is necessary". I tried to run Bigbox after but still wont run. Quote Link to comment Share on other sites More sharing options...
BDonJ Posted September 28, 2019 Author Share Posted September 28, 2019 23 hours ago, DOS76 said: https://www.microsoft.com/en-us/download/details.aspx?id=30135 You can also try this .net repair tool if that doesn't fix the issue. @DOS76 I tried the .net repair tool. I followed the steps suggested with no luck. Quote Link to comment Share on other sites More sharing options...
Jason Carr Posted September 29, 2019 Share Posted September 29, 2019 Okay, have you tried to install a new copy of LaunchBox to a different folder? You can go ahead and install a new copy to a new folder, and it will leave your other installation in place, as-is. It would be good to know if you have the same issues with a brand new install of LaunchBox\Big Box, or if it's likely data-related. Quote Link to comment Share on other sites More sharing options...
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