ZizoMass Posted December 7, 2021 Share Posted December 7, 2021 Hi guys Every time that I go thru Menu/Tools/Option the desktop app crash. Does anyone else have this issue or know how to solve that? Thanks! Quote Link to comment Share on other sites More sharing options...
C-Beats Posted December 7, 2021 Share Posted December 7, 2021 First I've heard of anyone having the issue? Does an error window pop up or does the application just close? Quote Link to comment Share on other sites More sharing options...
ZizoMass Posted December 7, 2021 Author Share Posted December 7, 2021 (edited) @C-Beats it just crashes and the Windows pop-up window appears saying the application was no longer responding, asking if I want to close it. Edited December 7, 2021 by ZizoMass Quote Link to comment Share on other sites More sharing options...
C-Beats Posted December 7, 2021 Share Posted December 7, 2021 A hung window is not always a crash, just means Windows thinks the application is taking longer than it should for it to tell Windows to redraw the window. I'd look in Windows Event Viewer and look and see if you have any application error logs generated that may help point us to what is going on. Quote Link to comment Share on other sites More sharing options...
ZizoMass Posted December 7, 2021 Author Share Posted December 7, 2021 45 minutes ago, C-Beats said: A hung window is not always a crash, just means Windows thinks the application is taking longer than it should for it to tell Windows to redraw the window. I'd look in Windows Event Viewer and look and see if you have any application error logs generated that may help point us to what is going on. @C-Beats those are the events logs that Windows catches after I forced another crash Erro 07/12/2021 15:03:54 Application Hang 1002 (101) Nome do Log: Application Fonte: Application Hang Data: 07/12/2021 15:03:54 Identificação do Evento:1002 Categoria da Tarefa:(101) Nível: Erro Palavras-chave:Clássico Usuário: N/D Computador: Workstation Descrição: O programa LaunchBox.exe versão 12.4.0.0 parou de interagir com o Windows e foi fechado. Para ver se mais informações sobre o problema estão disponíveis, verifique o histórico de problemas no painel de controle Segurança e Manutenção. ID do Processo: 7d20 Hora de Início: 01d7eba3fe94c852 Hora de Término: 14 Caminho do Aplicativo: C:\Users\zizom\LaunchBox\Core\LaunchBox.exe ID do Relatório: 97ab1a86-8f29-4793-b8eb-d1de427df2dd Nome completo do pacote com falha: ID do aplicativo relativo ao pacote com falha: Tipo com falha: Unknown XML de Evento: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="Application Hang" /> <EventID Qualifiers="0">1002</EventID> <Version>0</Version> <Level>2</Level> <Task>101</Task> <Opcode>0</Opcode> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2021-12-07T20:03:54.4008568Z" /> <EventRecordID>14285</EventRecordID> <Correlation /> <Execution ProcessID="0" ThreadID="0" /> <Channel>Application</Channel> <Computer>Workstation</Computer> <Security /> </System> <EventData> <Data>LaunchBox.exe</Data> <Data>12.4.0.0</Data> <Data>7d20</Data> <Data>01d7eba3fe94c852</Data> <Data>14</Data> <Data>C:\Users\zizom\LaunchBox\Core\LaunchBox.exe</Data> <Data>97ab1a86-8f29-4793-b8eb-d1de427df2dd</Data> <Data> </Data> <Data> </Data> <Data>Unknown</Data> <Binary>55006E006B006E006F0077006E0000000000</Binary> </EventData> </Event> Informações 07/12/2021 15:06:53 Windows Error Reporting 1001 Nenhum Nome do Log: Application Fonte: Windows Error Reporting Data: 07/12/2021 15:06:53 Identificação do Evento:1001 Categoria da Tarefa:Nenhum Nível: Informações Palavras-chave:Clássico Usuário: N/D Computador: Workstation Descrição: Falha no bucket 1262494354189922292, tipo 5 Nome do Evento: AppHangB1 Resposta: Não disponível ID do CAB: 0 Assinatura do problema: P1: LaunchBox.exe P2: 12.4.0.0 P3: 61731974 P4: 607f P5: 134217728 P6: P7: P8: P9: P10: Arquivos anexados: \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER181E.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER183E.tmp.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER184D.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER18AC.tmp.txt \\?\C:\Users\zizom\AppData\Local\Temp\WERC604.tmp.appcompat.txt \\?\C:\Users\zizom\AppData\Local\Temp\WERF235.tmp.xml \\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppHang_LaunchBox.exe_867576979c25cd748a7bc7fc8aedd69c929231f_9bd62e0f_cab_7a7275ec-f905-4dd6-a385-d0cf6436ffd7\minidump.mdmp \\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppHang_LaunchBox.exe_867576979c25cd748a7bc7fc8aedd69c929231f_9bd62e0f_cab_7a7275ec-f905-4dd6-a385-d0cf6436ffd7\memory.hdmp Esses arquivos talvez estejam disponíveis em: \\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppHang_LaunchBox.exe_867576979c25cd748a7bc7fc8aedd69c929231f_9bd62e0f_7a7275ec-f905-4dd6-a385-d0cf6436ffd7 Símbolo da análise: Verificando novamente se há uma solução: 0 ID do Relatório: 97ab1a86-8f29-4793-b8eb-d1de427df2dd Status do Relatório: 268435552 Bucket com hash: e583edd3fb508768918547ed186d2ff4Guid do CAB: 0 XML de Evento: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="Windows Error Reporting" /> <EventID Qualifiers="0">1001</EventID> <Version>0</Version> <Level>4</Level> <Task>0</Task> <Opcode>0</Opcode> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2021-12-07T20:06:53.9201108Z" /> <EventRecordID>14287</EventRecordID> <Correlation /> <Execution ProcessID="0" ThreadID="0" /> <Channel>Application</Channel> <Computer>Workstation</Computer> <Security /> </System> <EventData> <Data>1262494354189922292</Data> <Data>5</Data> <Data>AppHangB1</Data> <Data>Não disponível</Data> <Data>0</Data> <Data>LaunchBox.exe</Data> <Data>12.4.0.0</Data> <Data>61731974</Data> <Data>607f</Data> <Data>134217728</Data> <Data> </Data> <Data> </Data> <Data> </Data> <Data> </Data> <Data> </Data> <Data> \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER181E.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER183E.tmp.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER184D.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER18AC.tmp.txt \\?\C:\Users\zizom\AppData\Local\Temp\WERC604.tmp.appcompat.txt \\?\C:\Users\zizom\AppData\Local\Temp\WERF235.tmp.xml \\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppHang_LaunchBox.exe_867576979c25cd748a7bc7fc8aedd69c929231f_9bd62e0f_cab_7a7275ec-f905-4dd6-a385-d0cf6436ffd7\minidump.mdmp \\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppHang_LaunchBox.exe_867576979c25cd748a7bc7fc8aedd69c929231f_9bd62e0f_cab_7a7275ec-f905-4dd6-a385-d0cf6436ffd7\memory.hdmp</Data> <Data>\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppHang_LaunchBox.exe_867576979c25cd748a7bc7fc8aedd69c929231f_9bd62e0f_7a7275ec-f905-4dd6-a385-d0cf6436ffd7</Data> <Data> </Data> <Data>0</Data> <Data>97ab1a86-8f29-4793-b8eb-d1de427df2dd</Data> <Data>268435552</Data> <Data>e583edd3fb508768918547ed186d2ff4</Data> <Data>0</Data> </EventData> </Event> Informações 07/12/2021 15:06:52 Windows Error Reporting 1001 Nenhum Nome do Log: Application Fonte: Windows Error Reporting Data: 07/12/2021 15:06:52 Identificação do Evento:1001 Categoria da Tarefa:Nenhum Nível: Informações Palavras-chave:Clássico Usuário: N/D Computador: Workstation Descrição: Falha no bucket , tipo 0 Nome do Evento: AppHangB1 Resposta: Não disponível ID do CAB: 0 Assinatura do problema: P1: LaunchBox.exe P2: 12.4.0.0 P3: 61731974 P4: 607f P5: 134217728 P6: P7: P8: P9: P10: Arquivos anexados: \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER181E.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER183E.tmp.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER184D.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER18AC.tmp.txt \\?\C:\Users\zizom\AppData\Local\Temp\WERC604.tmp.appcompat.txt \\?\C:\Users\zizom\AppData\Local\Temp\WERF235.tmp.xml \\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppHang_LaunchBox.exe_867576979c25cd748a7bc7fc8aedd69c929231f_9bd62e0f_cab_7a7275ec-f905-4dd6-a385-d0cf6436ffd7\minidump.mdmp \\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppHang_LaunchBox.exe_867576979c25cd748a7bc7fc8aedd69c929231f_9bd62e0f_cab_7a7275ec-f905-4dd6-a385-d0cf6436ffd7\memory.hdmp Esses arquivos talvez estejam disponíveis em: \\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppHang_LaunchBox.exe_867576979c25cd748a7bc7fc8aedd69c929231f_9bd62e0f_cab_7a7275ec-f905-4dd6-a385-d0cf6436ffd7 Símbolo da análise: Verificando novamente se há uma solução: 0 ID do Relatório: 97ab1a86-8f29-4793-b8eb-d1de427df2dd Status do Relatório: 100 Bucket com hash: Guid do CAB: 0 XML de Evento: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="Windows Error Reporting" /> <EventID Qualifiers="0">1001</EventID> <Version>0</Version> <Level>4</Level> <Task>0</Task> <Opcode>0</Opcode> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2021-12-07T20:06:52.9632899Z" /> <EventRecordID>14286</EventRecordID> <Correlation /> <Execution ProcessID="0" ThreadID="0" /> <Channel>Application</Channel> <Computer>Workstation</Computer> <Security /> </System> <EventData> <Data> </Data> <Data>0</Data> <Data>AppHangB1</Data> <Data>Não disponível</Data> <Data>0</Data> <Data>LaunchBox.exe</Data> <Data>12.4.0.0</Data> <Data>61731974</Data> <Data>607f</Data> <Data>134217728</Data> <Data> </Data> <Data> </Data> <Data> </Data> <Data> </Data> <Data> </Data> <Data> \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER181E.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER183E.tmp.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER184D.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER18AC.tmp.txt \\?\C:\Users\zizom\AppData\Local\Temp\WERC604.tmp.appcompat.txt \\?\C:\Users\zizom\AppData\Local\Temp\WERF235.tmp.xml \\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppHang_LaunchBox.exe_867576979c25cd748a7bc7fc8aedd69c929231f_9bd62e0f_cab_7a7275ec-f905-4dd6-a385-d0cf6436ffd7\minidump.mdmp \\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppHang_LaunchBox.exe_867576979c25cd748a7bc7fc8aedd69c929231f_9bd62e0f_cab_7a7275ec-f905-4dd6-a385-d0cf6436ffd7\memory.hdmp</Data> <Data>\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppHang_LaunchBox.exe_867576979c25cd748a7bc7fc8aedd69c929231f_9bd62e0f_cab_7a7275ec-f905-4dd6-a385-d0cf6436ffd7</Data> <Data> </Data> <Data>0</Data> <Data>97ab1a86-8f29-4793-b8eb-d1de427df2dd</Data> <Data>100</Data> <Data> </Data> <Data>0</Data> </EventData> </Event> Nome do aplicativo com falha: LaunchBox.exe, versão: 12.4.0.0, carimbo de data/hora: 0x61731974 Nome do módulo com falha: KERNELBASE.dll, versão: 10.0.19041.1387, carimbo de data/hora: 0x0b9a844a Código de exceção: 0xe0434352 Deslocamento da falha: 0x0000000000034f69 ID do processo com falha: 0x3578 Hora de início do aplicativo com falha: 0x01d7eb85b864b631 Caminho do aplicativo com falha: C:\Users\zizom\LaunchBox\Core\LaunchBox.exe Caminho do módulo com falha: C:\Windows\System32\KERNELBASE.dll ID do Relatório: f5c7c95e-9727-4a05-aedf-67427c3dd22b Nome completo do pacote com falha: ID do aplicativo relativo ao pacote com falha: Quote Link to comment Share on other sites More sharing options...
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