Jump to content
LaunchBox Community Forums

Desktop app crash every time that I try to open the Options window


ZizoMass
 Share

Recommended Posts

A hung window is not always a crash, just means Windows thinks the application is taking longer than it should for it to tell Windows to redraw the window. I'd look in Windows Event Viewer and look and see if you have any application error logs generated that may help point us to what is going on.

Link to comment
Share on other sites

45 minutes ago, C-Beats said:

A hung window is not always a crash, just means Windows thinks the application is taking longer than it should for it to tell Windows to redraw the window. I'd look in Windows Event Viewer and look and see if you have any application error logs generated that may help point us to what is going on.

@C-Beats those are the events logs that Windows catches after I forced another crash

Erro    07/12/2021 15:03:54    Application Hang    1002    (101)


Nome do Log:   Application
Fonte:         Application Hang
Data:          07/12/2021 15:03:54
Identificação do Evento:1002
Categoria da Tarefa:(101)
Nível:         Erro
Palavras-chave:Clássico
Usuário:       N/D
Computador:    Workstation
Descrição:
O programa LaunchBox.exe versão 12.4.0.0 parou de interagir com o Windows e foi fechado. Para ver se mais informações sobre o problema estão disponíveis, verifique o histórico de problemas no painel de controle Segurança e Manutenção.
 ID do Processo: 7d20
 Hora de Início: 01d7eba3fe94c852
 Hora de Término: 14
 Caminho do Aplicativo: C:\Users\zizom\LaunchBox\Core\LaunchBox.exe
 ID do Relatório: 97ab1a86-8f29-4793-b8eb-d1de427df2dd
 Nome completo do pacote com falha: 
 ID do aplicativo relativo ao pacote com falha: 
 Tipo com falha: Unknown

XML de Evento:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Hang" />
    <EventID Qualifiers="0">1002</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>101</Task>
    <Opcode>0</Opcode>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2021-12-07T20:03:54.4008568Z" />
    <EventRecordID>14285</EventRecordID>
    <Correlation />
    <Execution ProcessID="0" ThreadID="0" />
    <Channel>Application</Channel>
    <Computer>Workstation</Computer>
    <Security />
  </System>
  <EventData>
    <Data>LaunchBox.exe</Data>
    <Data>12.4.0.0</Data>
    <Data>7d20</Data>
    <Data>01d7eba3fe94c852</Data>
    <Data>14</Data>
    <Data>C:\Users\zizom\LaunchBox\Core\LaunchBox.exe</Data>
    <Data>97ab1a86-8f29-4793-b8eb-d1de427df2dd</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>Unknown</Data>
    <Binary>55006E006B006E006F0077006E0000000000</Binary>
  </EventData>
</Event>

 

Informações	07/12/2021 15:06:53	Windows Error Reporting	1001	Nenhum

Nome do Log:   Application
Fonte:         Windows Error Reporting
Data:          07/12/2021 15:06:53
Identificação do Evento:1001
Categoria da Tarefa:Nenhum
Nível:         Informações
Palavras-chave:Clássico
Usuário:       N/D
Computador:    Workstation
Descrição:
Falha no bucket 1262494354189922292, tipo 5
Nome do Evento: AppHangB1
Resposta: Não disponível
ID do CAB: 0

Assinatura do problema:
P1: LaunchBox.exe
P2: 12.4.0.0
P3: 61731974
P4: 607f
P5: 134217728
P6: 
P7: 
P8: 
P9: 
P10: 

Arquivos anexados:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER181E.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER183E.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER184D.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER18AC.tmp.txt
\\?\C:\Users\zizom\AppData\Local\Temp\WERC604.tmp.appcompat.txt
\\?\C:\Users\zizom\AppData\Local\Temp\WERF235.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppHang_LaunchBox.exe_867576979c25cd748a7bc7fc8aedd69c929231f_9bd62e0f_cab_7a7275ec-f905-4dd6-a385-d0cf6436ffd7\minidump.mdmp
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppHang_LaunchBox.exe_867576979c25cd748a7bc7fc8aedd69c929231f_9bd62e0f_cab_7a7275ec-f905-4dd6-a385-d0cf6436ffd7\memory.hdmp

Esses arquivos talvez estejam disponíveis em:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppHang_LaunchBox.exe_867576979c25cd748a7bc7fc8aedd69c929231f_9bd62e0f_7a7275ec-f905-4dd6-a385-d0cf6436ffd7

Símbolo da análise: 
Verificando novamente se há uma solução: 0
ID do Relatório: 97ab1a86-8f29-4793-b8eb-d1de427df2dd
Status do Relatório: 268435552
Bucket com hash: e583edd3fb508768918547ed186d2ff4Guid do CAB: 0
XML de Evento:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Windows Error Reporting" />
    <EventID Qualifiers="0">1001</EventID>
    <Version>0</Version>
    <Level>4</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2021-12-07T20:06:53.9201108Z" />
    <EventRecordID>14287</EventRecordID>
    <Correlation />
    <Execution ProcessID="0" ThreadID="0" />
    <Channel>Application</Channel>
    <Computer>Workstation</Computer>
    <Security />
  </System>
  <EventData>
    <Data>1262494354189922292</Data>
    <Data>5</Data>
    <Data>AppHangB1</Data>
    <Data>Não disponível</Data>
    <Data>0</Data>
    <Data>LaunchBox.exe</Data>
    <Data>12.4.0.0</Data>
    <Data>61731974</Data>
    <Data>607f</Data>
    <Data>134217728</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER181E.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER183E.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER184D.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER18AC.tmp.txt
\\?\C:\Users\zizom\AppData\Local\Temp\WERC604.tmp.appcompat.txt
\\?\C:\Users\zizom\AppData\Local\Temp\WERF235.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppHang_LaunchBox.exe_867576979c25cd748a7bc7fc8aedd69c929231f_9bd62e0f_cab_7a7275ec-f905-4dd6-a385-d0cf6436ffd7\minidump.mdmp
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppHang_LaunchBox.exe_867576979c25cd748a7bc7fc8aedd69c929231f_9bd62e0f_cab_7a7275ec-f905-4dd6-a385-d0cf6436ffd7\memory.hdmp</Data>
    <Data>\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppHang_LaunchBox.exe_867576979c25cd748a7bc7fc8aedd69c929231f_9bd62e0f_7a7275ec-f905-4dd6-a385-d0cf6436ffd7</Data>
    <Data>
    </Data>
    <Data>0</Data>
    <Data>97ab1a86-8f29-4793-b8eb-d1de427df2dd</Data>
    <Data>268435552</Data>
    <Data>e583edd3fb508768918547ed186d2ff4</Data>
    <Data>0</Data>
  </EventData>
</Event>

 

Informações	07/12/2021 15:06:52	Windows Error Reporting	1001	Nenhum

Nome do Log:   Application
Fonte:         Windows Error Reporting
Data:          07/12/2021 15:06:52
Identificação do Evento:1001
Categoria da Tarefa:Nenhum
Nível:         Informações
Palavras-chave:Clássico
Usuário:       N/D
Computador:    Workstation
Descrição:
Falha no bucket , tipo 0
Nome do Evento: AppHangB1
Resposta: Não disponível
ID do CAB: 0

Assinatura do problema:
P1: LaunchBox.exe
P2: 12.4.0.0
P3: 61731974
P4: 607f
P5: 134217728
P6: 
P7: 
P8: 
P9: 
P10: 

Arquivos anexados:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER181E.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER183E.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER184D.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER18AC.tmp.txt
\\?\C:\Users\zizom\AppData\Local\Temp\WERC604.tmp.appcompat.txt
\\?\C:\Users\zizom\AppData\Local\Temp\WERF235.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppHang_LaunchBox.exe_867576979c25cd748a7bc7fc8aedd69c929231f_9bd62e0f_cab_7a7275ec-f905-4dd6-a385-d0cf6436ffd7\minidump.mdmp
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppHang_LaunchBox.exe_867576979c25cd748a7bc7fc8aedd69c929231f_9bd62e0f_cab_7a7275ec-f905-4dd6-a385-d0cf6436ffd7\memory.hdmp

Esses arquivos talvez estejam disponíveis em:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppHang_LaunchBox.exe_867576979c25cd748a7bc7fc8aedd69c929231f_9bd62e0f_cab_7a7275ec-f905-4dd6-a385-d0cf6436ffd7

Símbolo da análise: 
Verificando novamente se há uma solução: 0
ID do Relatório: 97ab1a86-8f29-4793-b8eb-d1de427df2dd
Status do Relatório: 100
Bucket com hash: Guid do CAB: 0
XML de Evento:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Windows Error Reporting" />
    <EventID Qualifiers="0">1001</EventID>
    <Version>0</Version>
    <Level>4</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2021-12-07T20:06:52.9632899Z" />
    <EventRecordID>14286</EventRecordID>
    <Correlation />
    <Execution ProcessID="0" ThreadID="0" />
    <Channel>Application</Channel>
    <Computer>Workstation</Computer>
    <Security />
  </System>
  <EventData>
    <Data>
    </Data>
    <Data>0</Data>
    <Data>AppHangB1</Data>
    <Data>Não disponível</Data>
    <Data>0</Data>
    <Data>LaunchBox.exe</Data>
    <Data>12.4.0.0</Data>
    <Data>61731974</Data>
    <Data>607f</Data>
    <Data>134217728</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER181E.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER183E.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER184D.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER18AC.tmp.txt
\\?\C:\Users\zizom\AppData\Local\Temp\WERC604.tmp.appcompat.txt
\\?\C:\Users\zizom\AppData\Local\Temp\WERF235.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppHang_LaunchBox.exe_867576979c25cd748a7bc7fc8aedd69c929231f_9bd62e0f_cab_7a7275ec-f905-4dd6-a385-d0cf6436ffd7\minidump.mdmp
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppHang_LaunchBox.exe_867576979c25cd748a7bc7fc8aedd69c929231f_9bd62e0f_cab_7a7275ec-f905-4dd6-a385-d0cf6436ffd7\memory.hdmp</Data>
    <Data>\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppHang_LaunchBox.exe_867576979c25cd748a7bc7fc8aedd69c929231f_9bd62e0f_cab_7a7275ec-f905-4dd6-a385-d0cf6436ffd7</Data>
    <Data>
    </Data>
    <Data>0</Data>
    <Data>97ab1a86-8f29-4793-b8eb-d1de427df2dd</Data>
    <Data>100</Data>
    <Data>
    </Data>
    <Data>0</Data>
  </EventData>
</Event>

 

Nome do aplicativo com falha: LaunchBox.exe, versão: 12.4.0.0, carimbo de data/hora: 0x61731974
Nome do módulo com falha: KERNELBASE.dll, versão: 10.0.19041.1387, carimbo de data/hora: 0x0b9a844a
Código de exceção: 0xe0434352
Deslocamento da falha: 0x0000000000034f69
ID do processo com falha: 0x3578
Hora de início do aplicativo com falha: 0x01d7eb85b864b631
Caminho do aplicativo com falha: C:\Users\zizom\LaunchBox\Core\LaunchBox.exe
Caminho do módulo com falha: C:\Windows\System32\KERNELBASE.dll
ID do Relatório: f5c7c95e-9727-4a05-aedf-67427c3dd22b
Nome completo do pacote com falha: 
ID do aplicativo relativo ao pacote com falha: 

 

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

 Share

×
×
  • Create New...