Manual Search in Database isn't working

[vadimbz]

It just freezes like so every time:

I tried stable and beta, the title is Persona 3 FES. Catching a showstopper bug immediately after impulse-buying a perpetual license is just my luck...

Any suggestions? Thanks!

Edited May 27, 2022 by vadimbz

[Jason Carr]

It can take a bit for results to show up there, but they should eventually show up. Obviously you will need an Internet connection though.

If you're unhappy though, please email us at support@unbrokensoftware.com and we can always get you a refund. Otherwise, let us know and we can try and troubleshoot this. What device are you using?

[commandernojj]

@vadimbz are you using the beta version with custom themes?

[vadimbz]

Default theme

[commandernojj]

Right but are you using the latest beta version that came out?

Version 1.2-beta-2

Edited May 27, 2022 by commandernojj

[vadimbz]

There's no about section, so I can't tell the exact version, changelog says 1.2.

Also UPD: the app freezes on EVERY interaction with database, it looks like you've banned my IP or something.

Edited May 29, 2022 by vadimbz

[vadimbz]

On 5/27/2022 at 9:58 PM, Jason Carr said:

It can take a bit for results to show up there, but they should eventually show up. Obviously you will need an Internet connection though.

If you're unhappy though, please email us at support@unbrokensoftware.com and we can always get you a refund. Otherwise, let us know and we can try and troubleshoot this. What device are you using?

I'm using Odin Pro, it's an IGG handheld based on SD845, Android version is 10. I managed to add the first two systems without problems, but then the app started freezing every time I access the database. It looks like an IP ban.

[neil9000]

1 minute ago, vadimbz said:

I'm using Odin Pro, it's an IGG handheld based on SD845, Android version is 10. I managed to add the first two systems without problems, but then the app started freezing every time I access the database. It looks like an IP ban.

It's not a IP ban, it's something else going on, I suggest turning on the logs and triggering the issue and then supply those logs so that the devs actually have something to go on.

[vadimbz]

8 minutes ago, neil9000 said:

It's not a IP ban, it's something else going on, I suggest turning on the logs and triggering the issue and then supply those logs so that the devs actually have something to go on.

How do I trigger the issue? I thought this forum is your support outlet.

[neil9000]

2 minutes ago, vadimbz said:

How do I trigger the issue

 

15 minutes ago, vadimbz said:

but then the app started freezing every time I access the database.

You say it does it every time, so make it do it, and supply the log file.

[vadimbz]

I forced dynamic IP refresh with ISP, and it seems to be working for now. Thanks anyway.

[tveye]

I just came to chime in, my Odin Pro also has the same issue. I updated to the latest beta and now searching in Launchbox locks up my machine. It didn't have this issue before the update.

[Jason Carr]

Interesting. We don't do any IP banning at all for those downloads, so I think something else must be going on. Unfortunately it looks like it's specific to that device. If anyone can provide a log file, that might help.

[Jason Carr]

Still trying to resolve this issue, but we have not been able to reproduce it as of yet. If anyone is willing to help, we could use a log file and/or any confirmation if it's still happening with the latest beta release (1.2-beta-3).

[audaly]

Same issue with an Odin lite

[jordanstanley]

Facing same issue

[faeran]

4 hours ago, audaly said:

Same issue with an Odin lite

1 hour ago, jordanstanley said:

Facing same issue

Are you guys seeing it freezing the app, or does it just never show results?

Also, like Jason mentioned, if it's freezing, can either of you provide a log file for the time you got the app to freeze. It's found in the LaunchBox\Logs folder.

[audaly]

It doesn't freeze but i never get the result.

I'll post logs tomorrow.

[flexzi]

i am willing to help, odin pro user here. just got mine and since i already had a lifetime lisence for my computer, figured i'd try this one as well. it is giving me quite a lot of trouble to be honest, but let's start with this specific one. 

-i have clicked 'use debug logs' but how do i get them? btw, odin doesn't freeze. in my case it throws me out of launchbox for android but doesn't seem to shutdown the program, since i can still see it running in my program windows. but when i click the window, it DOES seem to restart launchbox.

so, step 1, HOW do i get a log file?

[flexzi]

 

On 9/28/2022 at 6:41 PM, faeran said:

Are you guys seeing it freezing the app, or does it just never show results?

Also, like Jason mentioned, if it's freezing, can either of you provide a log file for the time you got the app to freeze. It's found in the LaunchBox\Logs folder.

sorry, didn't see that one. i'll try to send the logfile here ASAP.