Reports of crashes when trying to import Amazon Games

[crimsonbelvedere]

I have been receiving this error on launch related to the Amazon storefront. The bar to import storefront games would continue to run and I was unable to cancel it. I finally turned off automatic imports for storefronts altogether and restarted. I have not seen the error since but please let me know if there is any known way to fix this. Thanks!

 

Edited September 5 by crimsonbelvedere

[cruisechaser]

I just started having the exact same issue. Glad I found your post, though, as your solution worked for me as well.

[RoyalApe]

Launchbox is throwing the error on manual imports of Amazon Games as well.  So definitely an issue somewhere within that process.

[AstroBob]

We're receiving several reports from users when trying to import games from Amazon Games store, which is causing LaunchBox to crash.

 

Why is this happening?

• Amazon's API that we use is currently down. When LaunchBox tries to make a call we get back a 504 error
• At the moment, we're unsure how long this outage will last for

 

 

What causes the crash?

Users who are logged into Amazon games who either:

• Have their storefront settings set to Import All Games (instead of only installed games)
• Run a storefront scan (either startup or manual or the legacy Amazon import)

 

 

How can I temporarily fix this?

• In LaunchBox, go into Tools > Manage > Storefronts and change Amazon from All Games to Installed Games
• If LaunchBox is crashing immediately when opening, navigate to `LaunchBox\Data\Settings.xml` and change the AmazonAutoImport line to this:
  • <AmazonAutoImport>InstalledOnly</AmazonAutoImport>
• LaunchBox should now open correctly

 

 

What are we doing to address this?

• We've already fixed the crash internally and a beta should follow with the fix as soon as we can. This fix will be included in the next official release of LaunchBox which we are hoping to come out next week.
• Once Amazon's API is back up, we'll be monitoring closely to ensure they haven't made any substantial changes that we may need to accommodate.

 

 

We'll continue to update you as this situation evolves.

[Indeep]

thanks for the information.

[wgordon316]

Thank you for the update!

[The Papaw]

Thanks for the update Brian 

[Tayley]

Nice, I was one of the affected ppl, glad its getting attention

[martinlee392]

Thanks!

[oniotaku]

Thank god this worked finally. Sorry for the many bucket uploads.

[bantxi]

Same problem here:

[Rlad]

 

[Retro808]

Threads merged. 

[AstroBob]

Hi Folks, 

Here's a quick update: we've rolled out a new beta that addresses the immediate crash. For anyone still experiencing this, please update to 13.16-beta-4. 

This should allow you to turn back on auto storefront imports and stop the immediate crash on load.

Let us know if you encounter any immediate issues with this or if anyone is still experiencing this crash on the latest beta. 

Cheers,