Daliant Posted May 14, 2019 Posted May 14, 2019 Hi all, Wanted to download launchbox for a fresh install in a new PC, but email with download link is not arriving. I tried 2 different email accounts, but not luck. There is no email in my spam folder. Any solution to download Launchbox? Thanks in advance.
Jason Carr Posted May 14, 2019 Posted May 14, 2019 Hi Daliant, I just tested the downloads to two different email accounts and got both of the emails right away. What email hosts are you using?
Daliant Posted May 14, 2019 Author Posted May 14, 2019 (edited) 6 minutes ago, Jason Carr said: Hi Daliant, I just tested the downloads to two different email accounts and got both of the emails right away. What email hosts are you using? gmail.com and another private domain that I have... Can I download the installer from another place? Tried now another time to download from the page with my gmail account, and not mail recived... Edited May 14, 2019 by Daliant
Jason Carr Posted May 14, 2019 Posted May 14, 2019 23 minutes ago, Daliant said: gmail.com and another private domain that I have... Can I download the installer from another place? Tried now another time to download from the page with my gmail account, and not mail recived... I really don't understand what's going on there; I just successfully received an email to my own gmail without issues. All I can figure is that maybe you've reported us as spam in the past. In that case, you won't be able to receive our emails, because the system won't send to somebody who reported us as spam. I'll PM you a download link.
Jason Carr Posted May 14, 2019 Posted May 14, 2019 I sent you that PM. I also looked at our email logs and the emails were successfully sent to your Gmail. So all I can figure is that it's in your spam box.
Daliant Posted May 14, 2019 Author Posted May 14, 2019 I downloaded the Launchbox setup from your message Jason. Thanks and sorry for the inconveniences...
samuellarcher Posted December 26, 2023 Posted December 26, 2023 i got the exact same problem! using gmail, it didnt send any email and i checked my spam and trash filters
Peztech Posted May 3, 2024 Posted May 3, 2024 Same prob for me, I even paid for the lifetime licence, tried 2 x email addresses and checked spam folder. Please Jason could you email me the link?
tuxon86 Posted July 6, 2024 Posted July 6, 2024 Hi, I guess I'm in the same situation. I wrote an email to support earlier but if there's a problem with gmail and launchbox then I'm not sure I'll get any reply that way. I also bought a lifetime license since my 2022 regular license had lapsed and would like to be able to reinstall it on my new computer. @Jason Carr Could you PM me the download link like you did for Daliant? I'd appreciate it.
tuxon86 Posted July 7, 2024 Posted July 7, 2024 Ok, I tried a 3rd email I had and it work. But I think I may've found a clue. Is it possible that the system block some email addresses if they've been used a couple of time before? Both my gmail and my usual outlook email adresses have been used to download previously, but my second outlook address was never used. In any case I was finaly able to get the link.
hybridxer0 Posted October 25, 2024 Posted October 25, 2024 I have the same issue. I purchased a gift license and they haven't received it to their GMail in a few hours. It seems it's still an issue.
Carlos79 Posted October 25, 2024 Posted October 25, 2024 Same here Check on 3 acconts (gmail, private one, work email) No download link after hours not even on mail that i downloaded before
Solution faeran Posted October 25, 2024 Solution Posted October 25, 2024 The answer to this is always send an email to support@unbrokensoftware.com
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