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New premium user neve got LaunchBox started

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Hello.

As a new user with a premium license purchased yesterday, i've made a fresh install of win 7, all driveres updated. But Launchbox doesn't start.

Here's the log :

 

Problem signature:
  Problem Event Name:    CLR20r3
  Problem Signature 01:    LaunchBox.exe
  Problem Signature 02:    10.7.0.0
  Problem Signature 03:    5dd429b3
  Problem Signature 04:    mscorlib
  Problem Signature 05:    4.8.3928.0
  Problem Signature 06:    5d39000b
  Problem Signature 07:    426b
  Problem Signature 08:    12
  Problem Signature 09:    System.IO.FileNotFoundException
  OS Version:    6.1.7601.2.1.0.256.1
  Locale ID:    2070
  Additional Information 1:    0a9e
  Additional Information 2:    0a9e372d3b4ad19135b953a78882e789
  Additional Information 3:    0a9e
  Additional Information 4:    0a9e372d3b4ad19135b953a78882e789


Could anyone help? Or could i ask for a refund if not solved?

 

THank you alll and God Bless!

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Hi @Dnet, thanks for the purchase and sorry to hear about the issue. That FileNotFoundException means that there's either something corrupted with the LaunchBox install or something corrupted with the .NET Framework install (most likely the latter). Can you try uninstalling and reinstalling .NET 4.8 from here?

https://dotnet.microsoft.com/download/dotnet-framework/net48

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3 hours ago, DOS76 said:

Hello @Jason Carr.

You're most welcome. I did the uninstall and downloaded/install from the link provided and did a reboot but...still no luck and the same message:

 

Problem signature:
  Problem Event Name:    CLR20r3
  Problem Signature 01:    LaunchBox.exe
  Problem Signature 02:    10.7.0.0
  Problem Signature 03:    5dd429b3
  Problem Signature 04:    mscorlib
  Problem Signature 05:    4.8.3928.0
  Problem Signature 06:    5d39000b
  Problem Signature 07:    426b
  Problem Signature 08:    12
  Problem Signature 09:    System.IO.FileNotFoundException
  OS Version:    6.1.7601.2.1.0.256.1
  Locale ID:    2070
  Additional Information 1:    0a9e
  Additional Information 2:    0a9e372d3b4ad19135b953a78882e789
  Additional Information 3:    0a9e
  Additional Information 4:    0a9e372d3b4ad19135b953a78882e789

Thank you for your time.

Edited by Dnet
@Jason Carr

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Hello again @Jason Carr

I did re-downloaded and re-install on the default directory presented by the setup  C:\Users\dnet\LaunchBox      and same message.

I've unistalled and try again but now i can not even start to the LaunchBox loading screen with the message "CreateProcess failed; 740 code

Edited by Dnet
@Jason Carr

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On 11/30/2019 at 10:09 AM, Dnet said:

Hello again @Jason Carr

I did re-downloaded and re-install on the default directory presented by the setup  C:\Users\dnet\LaunchBox      and same message.

I've unistalled and try again but now i can not even start to the LaunchBox loading screen with the message "CreateProcess failed; 740 code

Ick. I don't recognize that error code at all. It sounds like somehow something is going seriously wrong on that system, but it's hard to say exactly what it is.

Make sure you've given it a reboot and installed all Windows updates.

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If that's the case, make sure you don't have it installed to Program Files, or anywhere that needs admin rights to write to the folder.

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