ninken Posted January 19, 2020 Share Posted January 19, 2020 Hi, I'm new I purchased Launchbox starting at 10.6. These updates have destroyed me building my Library of Games. I know it it's Launchbox app, because when I'm in it my mouse hangs for a few seconds then lets go then it hangs again about 20 seconds later. It does this over and over, like Launch box is doing something in the background. I've rebooted. I have a powerful machine. I even placed a new wired USB Mouse up. I made sure nothing is loaded, all background apps are shut down. On my second monitor I move my mouse in a circle. It's perfect. Then I load Launch box. I do that again on the second monitor. (Nothing is going on in the Launch box app it's just loaded) Move my mouse in circles it stops, it goes it stops it goes. Over and over it never lets up. Close out Launchbox. Everything is working fine. Here the real bummer, if you launch a game in Launch box. It does that in the game as well. I've not noticed this problem with big box, just Launchbox 10.9. For a frontend game/editor launcher it can't have this issues! I rather have a rollback in features than be unusable. I started to have problems Since Launchbox 10.8 release. I've continue to have problems with Launchbox 10.10, and even trying the betas. Someone suggested Installing "Bad Old Monkey theme" Which I did and defaulted Launch Box to. I've followed the instruction, the problems just continue. I've recorded a video. My Mouse is moving constantly in this Video, but you will see that it seems like I've stopped moving my mouse. This is not the case the mouse just stops dead, then pickups again. I've also saved set attached my Log File for you to review. Please help! Thank you. I need help in this case. Recording.flv Debug 2020-01-18 10-15-47 PM.log Quote Link to comment Share on other sites More sharing options...
Retro808 Posted January 19, 2020 Share Posted January 19, 2020 You do have a process to downgrade. Just open your updates folder and in there are all the version you have had previously installed. Just run the installer for the last version you want. Since Jason made some of the fixes/updates in the latest betas many of the users that experienced issues have responded things are working well again. A couple of my simpler cabinets are running well and one of them is only on a Ryzen 2200G 16GB RAM. What specs are you using? If it sits for a while and Launchbox finishes caching images does it get better or stay the same? Quote Link to comment Share on other sites More sharing options...
ninken Posted January 19, 2020 Author Share Posted January 19, 2020 I've let Launchbox sit a few times over night. The problem never goes away. I've looked in the previous installs. I do not have 10.7, I've must of did some cleanup on my libraries at one time. Anyway I can grab it? What is weird is I don't think what ever background task is running is updating it's information. The log is complaining about file locks to certain files. I've given Launchbox Administrative rights, but it just not goes away. Quote Link to comment Share on other sites More sharing options...
Retro808 Posted January 19, 2020 Share Posted January 19, 2020 Well one thing we do not recommend is running Launchbox as admin. If you remove admin rights does the issue still occur? Quote Link to comment Share on other sites More sharing options...
ninken Posted January 19, 2020 Author Share Posted January 19, 2020 Yes it still occurs I only tried Administrator mode thinking maybe that would fix the locked file errors being reported in the Log file. Quote Link to comment Share on other sites More sharing options...
C-Beats Posted January 20, 2020 Share Posted January 20, 2020 Not sure if this applies to you but worth noting: If you have Launchbox in a Dropbox or other similar cloud sync software you should pause that software while using Launchbox. Those softwares tend just spin your CPU waiting for any split second it can to lock the file to sync it to the cloud which renders the file unusable to Launchbox. Quote Link to comment Share on other sites More sharing options...
C-Beats Posted January 20, 2020 Share Posted January 20, 2020 Also when first loading Launchbox it will use as much CPU/HDD IO as it can to get resources for you as fast as you can. The OS tends to freeze when the hard drive IO is hitting it's limit (I've seen it with CPU as well but not as regularly). The strain caused by LaunchBox is then compounded by the fact you have a torrent client and IDM running BOTH doing the same thing, you WILL see performance degradation on start up. Wait a minute or two after launch and make sure you do not see a green bar at the top of LaunchBox as this means cache's are being built. If it STILL occurs then you can go from there. Quote Link to comment Share on other sites More sharing options...
ninken Posted January 21, 2020 Author Share Posted January 21, 2020 I've not used a HDD in the last 8 years. I'll never use a HDD ever again. I don't have a crappy PC. This is a real issue. I guess I have no choice to prove that something is wrong with this software during it's update process. What do I need to do Dotnet Peek and XAML snoop the application code to prove that is something going on? My guess you need to get Jason on the line can check his code and properly write out some proper try catch exceptions to the log. I'm sure he running DispatcherTimer writing stuff to logs and checking out the view model. I'm going to say like a few us have already told you, something went horribly wrong after 10.8. Something got hosed in your last few updates or changes to a view model or DispatchTimer or doing some shady/ background worker code. That is causing my mouse to go nuts. Something is throwing errors and it not failing gracefully or something is unexpected, that does not effect everyone but some of us. Quote Link to comment Share on other sites More sharing options...
Retro808 Posted January 21, 2020 Share Posted January 21, 2020 Not sure why you feel you have to prove anything. No one said there was nothing wrong. As a matter of fact one of the devs was trying to help and troubleshoot with you. “shady/background worker code” ? Quote Link to comment Share on other sites More sharing options...
C-Beats Posted January 21, 2020 Share Posted January 21, 2020 8 hours ago, ninken said: I've not used a HDD in the last 8 years. I'll never use a HDD ever again. I don't have a crappy PC. This is a real issue. I guess I have no choice to prove that something is wrong with this software during it's update process. What do I need to do Dotnet Peek and XAML snoop the application code to prove that is something going on? My guess you need to get Jason on the line can check his code and properly write out some proper try catch exceptions to the log. I'm sure he running DispatcherTimer writing stuff to logs and checking out the view model. I'm going to say like a few us have already told you, something went horribly wrong after 10.8. Something got hosed in your last few updates or changes to a view model or DispatchTimer or doing some shady/ background worker code. That is causing my mouse to go nuts. Something is throwing errors and it not failing gracefully or something is unexpected, that does not effect everyone but some of us. I appreciate that you are upset but I have already told you the cause of the mouse stutter. It is a known issue with Windows 10 when hard drive usage spikes (something that WILL happen on load, especially give the other software you have running at the time). You can replicate the same thing doing any hard drive intensive operations on your computer without Launchbox even installed. The type of hard drive makes no difference (HDD or SSD) it happens with both. Your OS has several settings that can be altered that will drastically increase your performance and all are pretty easy to google, if you need assistance though just ask I can show you the few steps/links that have worked for me. Can also tell you that I have increased issues on my PCs that DON'T have Launchbox installed that have forced me to do this recently. I would suspect a Windows Update messed with a previous setting or is compounding the issue but haven't taken a ton of time to find out. Quote Link to comment Share on other sites More sharing options...
Kondorito Posted January 21, 2020 Share Posted January 21, 2020 @ninken, I am by no means a programmer or anything, I just like this kind of stuff. I read your log, and from what it says it might mean one of these things: the user does not have the required permissions, the files required are already in use, the files required ar read-only. I would firstly, check the composition of the folder names "Launchbox", "CefSharp", "x64", see if they by any chance have an invisible character (you can check this by simply entering the rename the folder option, and moving the cursor left and right in all its length and seeing if it stops between characters; there would be a hidden char). The other thing I would check is the permissions the "Launchbox" folder has (right-click on it > Properties > Security tab > See the group or user names and the permissions below). Check what @C-Beats said about having Dropbox, Google Drive, OneDrive, etc. running in the background. Lastly, I would do a Chuck Norris roundhouse kick kind of troubleshoot, and install Launchbox inside the C:\ tree (if you have it), as maybe the problem is related to the D:\ drive. Hope the above helps somehow. Quote Link to comment Share on other sites More sharing options...
ninken Posted January 22, 2020 Author Share Posted January 22, 2020 (edited) So I don't use Dropbox, google Drive, one drive. I did go ahead and disabled the One drive background process by group policy. I went though and reset all my folder permissions. Lets just say I did some decompiling and found the issue and reported it. The dumb down version and temporary fix. Since the new tile update, and if you no longer have a game controller setup on your PC with the Enable Game Controller option enabled. It will throw errors and take you mouse cursor away, and since it's on a timer it will do this forever. Just disable Enable Game Controller option to fix the issue. Edited January 22, 2020 by ninken Quote Link to comment Share on other sites More sharing options...
C-Beats Posted January 22, 2020 Share Posted January 22, 2020 Appreciate you willing to try and go the extra mile to correct a perceived issue. I do need some more information from you to verify that this is indeed causing the issue you are experiencing, why it is causing the issue, and what changed to make it do so. First, can you tell me what all you had selected in the Controller settings? Did you have it scanning for all controllers or did you have one selected? If a single controller was the selected controller bluetooth, and was it still showing as paired despite being off? If all controllers were selected do you have any other devices paired that can act as a input device that may have been accidentally found by LaunchBox? Is it possible that one of those devices were sending events that could misconstrued as as axis movement which would then move the mouse? Quote Link to comment Share on other sites More sharing options...
ninken Posted January 26, 2020 Author Share Posted January 26, 2020 Sorry weekends is all the time I have to work on my Launch box collection. Since I had a workaround by turning off the controller input I had no time again to last ditch prove the problem. So attached is a video recording. I start with Launch box turned on. with Joystick control option disabled. I have a Processor monitor on it to watch the commands to the OS. I wiggle my mouse for a while to just to show you I have no issues. Once I turn on the Joystick control option. "Without a controller", because sometimes I disconnect my controller, and that when I have the problem. I'll be continuously moving my mouse, you see that it just stops at randomly ever so often. I'll pause the Processor Monitor and go to the time of that event. All the commands are Launchbox making a ton of calls to DirectX Input. It even effects me outside of Launchbox if Launch box is open. I had another program but it take too long to show you me digging in, where if I wait just right I catch it happens with the JoystickTimer Set command. Again I'm just showing you what it takes to reproduce the problem. If it some how just me, then I'll just never enable Joystick in LaunchBox Manager. MouseIssue.flv Quote Link to comment Share on other sites More sharing options...
heyess Posted August 13, 2020 Share Posted August 13, 2020 (edited) I am having this exact issue. Disabling the game controller also fixed it for me. Edited August 13, 2020 by heyess Quote Link to comment Share on other sites More sharing options...
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