angelobodetti Posted August 9, 2020 Posted August 9, 2020 Hi All, I updated yesterday to whatever the latest beta is. Now when i open the exe i get the "initializing" screen and then it immediately closes. Help! Quote
ea4492 Posted August 9, 2020 Posted August 9, 2020 (edited) Something probably happened during the installation of the update, so try going to the update folder in your launchbox folder and reinstall the latest beta and that should fix it, if not, its something with your data folder that probably got corrupted. Edited August 9, 2020 by ea4492 Quote
angelobodetti Posted August 9, 2020 Author Posted August 9, 2020 (edited) I re-ran the install and it didn't work. I moved data folder backups and it didnt work. then i installed the beta in a different folder and tried to run it - same exact issue. Edited August 9, 2020 by angelobodetti Quote
angelobodetti Posted August 9, 2020 Author Posted August 9, 2020 I went back to 11.2 and that fixed it. Quote
Jason Carr Posted August 11, 2020 Posted August 11, 2020 @angelobodetti I'm not sure why the betas would've created that issue. Can you try the latest beta to see if it works? I ask because we need to figure it out if we have a real issue. Quote
smolz Posted August 17, 2020 Posted August 17, 2020 On 8/11/2020 at 4:36 PM, Jason Carr said: @angelobodetti I'm not sure why the betas would've created that issue. Can you try the latest beta to see if it works? I ask because we need to figure it out if we have a real issue. Been a while since i fired up Launchbox, and i must have had the download beta's enabled. It downloaded and applied an update, turned out to be 11.3 beta 13. Does the same thing, opens the initializing box and then closes, nothing in the log folder. Quote
Jason Carr Posted August 17, 2020 Posted August 17, 2020 17 hours ago, smolz said: Been a while since i fired up Launchbox, and i must have had the download beta's enabled. It downloaded and applied an update, turned out to be 11.3 beta 13. Does the same thing, opens the initializing box and then closes, nothing in the log folder. Hi @smolz, sorry to hear. What version of Windows are you running? Were you prompted to install .NET Core 3.1 during the setup process? Quote
smolz Posted August 17, 2020 Posted August 17, 2020 53 minutes ago, Jason Carr said: Hi @smolz, sorry to hear. What version of Windows are you running? Were you prompted to install .NET Core 3.1 during the setup process? Windows 10 Pro and it tells me Version: 2004 Do not recall anything about a .Net Core install, I can re-run the installer and see it if it does. If it doesn't, is it something I should manually install and see if it runs then? Quote
Jason Carr Posted August 17, 2020 Posted August 17, 2020 10 minutes ago, smolz said: Windows 10 Pro and it tells me Version: 2004 Do not recall anything about a .Net Core install, I can re-run the installer and see it if it does. If it doesn't, is it something I should manually install and see if it runs then? It may have timed out when asking for admin rights during the install. Go ahead and re-run the installer and let me know if that fixes it for you. Quote
smolz Posted August 17, 2020 Posted August 17, 2020 15 minutes ago, Jason Carr said: It may have timed out when asking for admin rights during the install. Go ahead and re-run the installer and let me know if that fixes it for you. The only thing that it ask admin rights for is DirectX SDK Quote
Jason Carr Posted August 17, 2020 Posted August 17, 2020 Just now, smolz said: The only thing that it ask admin rights for is DirectX SDK Okay, same results then I assume? LaunchBox won't start? Quote
smolz Posted August 17, 2020 Posted August 17, 2020 Just now, Jason Carr said: Okay, same results then I assume? LaunchBox won't start? yes, same results Quote
Jason Carr Posted August 17, 2020 Posted August 17, 2020 Just now, smolz said: yes, same results Assuming you're running a 64-bit version of Windows 10, can you try downloading and running this installer? https://www.dropbox.com/s/bckz97j4sc8ok8d/windowsdesktop-runtime-3.1.6-win-x64.exe?dl=0 Quote
Jason Carr Posted August 17, 2020 Posted August 17, 2020 2 minutes ago, smolz said: installed and same results Okay, thanks. Do you happen to have any plugins installed in the LaunchBox\Plugins folder? Are you using a custom theme for LaunchBox? Quote
smolz Posted August 17, 2020 Posted August 17, 2020 1 minute ago, Jason Carr said: Okay, thanks. Do you happen to have any plugins installed in the LaunchBox\Plugins folder? Are you using a custom theme for LaunchBox? Plugin folder is empty. In the theme folder I have (BigCouch, Default and Unified) Quote
smolz Posted August 17, 2020 Posted August 17, 2020 Just now, smolz said: Plugin folder is empty. In the theme folder I have (BigCouch, Default and Unified) In the LBTheme folder I have Default and Old Default Quote
Jason Carr Posted August 17, 2020 Posted August 17, 2020 4 minutes ago, smolz said: Plugin folder is empty. In the theme folder I have (BigCouch, Default and Unified) 3 minutes ago, smolz said: In the LBTheme folder I have Default and Old Default Is it LaunchBox or Big Box that won't start up? Quote
smolz Posted August 17, 2020 Posted August 17, 2020 11 minutes ago, Jason Carr said: Is it LaunchBox or Big Box that won't start up? neither starts, big box I see a quick busy cursor but nothing else Quote
Jason Carr Posted August 17, 2020 Posted August 17, 2020 9 minutes ago, smolz said: neither starts, big box I see a quick busy cursor but nothing else Thanks for helping us troubleshoot this; hopefully we can get it figured out. It's apparently some kind of system-specific issue, but I'm still not quite sure what's causing it. Can you try installing a separate copy of LaunchBox to a different folder on your machine? That should help us determine if it's somehow a configuration issue with the LaunchBox installation, or if it's with LaunchBox itself. Quote
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