Cecil_FF4 Posted May 9, 2021 Share Posted May 9, 2021 LaunchBox fails to launch, displaying an error every time. The app worked months ago on this computer. I recently updated, then it stopped working. I uninstalled and reinstalled. Same error. Checked the DirectX version, and it's on the latest. OS fully updated. Text of the error: "CRITICAL ERROR OCCURRED: Your system has produced unexpected results and LaunchBox cannot continue. Please report the issue on the LaunchBox forums and we will help you resolve the issue." OS: Win 10 Pro x64 CPU: AMD Athlon X4 760K 3.82 GHz RAM: 8.00 GB DirectX: 12 Edited by Lordmonkus to remove details. Quote Link to comment Share on other sites More sharing options...
Lordmonkus Posted May 9, 2021 Share Posted May 9, 2021 This means you are using a pirated license. If you feel this is an error then you can contact support@unbrokensoftware.com and they can sort you out. Otherwise you can purchase a legitimate license through the website and just drop it into your LB folder and everything will work as it should. Quote Link to comment Share on other sites More sharing options...
Cecil_FF4 Posted May 10, 2021 Author Share Posted May 10, 2021 6 hours ago, Lordmonkus said: This means you are using a pirated license. That's a bit confusing. I've been using the free version of LaunchBox for many, many years now. Has licensing changed within the last few months that there is no longer a free version to use? I do not have a pirated license, or any kind of license for that matter. Quote Link to comment Share on other sites More sharing options...
Lordmonkus Posted May 10, 2021 Share Posted May 10, 2021 There is a free version, just remove the license.xml file from your LB folder if there is one there. These types of error messages are ones we know are caused by pirated licenses or "crack files" distributed around the net. If you think there is some sort of error here then please email support@unbrokensoftware.com, we here on the forums cannot help you with this issue beyond what I have told you. Quote Link to comment Share on other sites More sharing options...
Cecil_FF4 Posted May 10, 2021 Author Share Posted May 10, 2021 That fixed it, all back to normal now. However, it should be pointed out that that file was not one I put in there. It may have accidentally been distributed in the installer (only downloaded from this site) or in the updater. Either way, thank you for your help. Quote Link to comment Share on other sites More sharing options...
Lordmonkus Posted May 10, 2021 Share Posted May 10, 2021 The Launchbox installer has never included a license.xml file, the file is emailed to a user after the purchase the lifetime upgrade and the user puts it in the Launchbox install folder. Quote Link to comment Share on other sites More sharing options...
neil9000 Posted May 10, 2021 Share Posted May 10, 2021 7 hours ago, Cecil_FF4 said: That fixed it, all back to normal now. However, it should be pointed out that that file was not one I put in there. It may have accidentally been distributed in the installer (only downloaded from this site) or in the updater. Either way, thank you for your help. Can you PM me the license you had? Quote Link to comment Share on other sites More sharing options...
Cecil_FF4 Posted May 10, 2021 Author Share Posted May 10, 2021 3 hours ago, neil9000 said: Can you PM me the license you had? It says you can't receive messages. Quote Link to comment Share on other sites More sharing options...
Retro808 Posted May 10, 2021 Share Posted May 10, 2021 You can PM me with the license data. Quote Link to comment Share on other sites More sharing options...
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