Bigbox Default Theme Stuck Images

[JsARCLIGHT]

I recently switched back to the default theme and have noticed an annoying "glitch" that I can't figure out how to fix.

What happens is on the game information screen it displays the video snap as the background, it shows the box art in the center, and it displays game info on the left. Occasionally a game will have a second image below the box art that is either a start screen image or a gameplay image. I'd say the vast majority of my games do NOT display this image (even though they have these images in their media), but every now and then one does. When this image appears it gets "stuck" between games. 

For example, if I am in my arcade group and navigate to Centipede it shows the background snap video correctly, the box art correctly, and the game info correctly. I move my selection to the next game which let's say is Defender. Defender also shows the background snap video correctly, the box art correctly, and the game info correctly, but it also has a second still image below the box art of the title screen. When I move my selection BACK to Centipede, the screen appears as it did before except the Defender still image remains on screen... stuck. If I exit out of the arcade group and go back in the stuck image is gone, but if I navigate back to Defender the stuck image will return.

The stuck image will only disappear if I leave the playlist I'm in or I encounter another game that displays something in this image slot. In that case the image will rotate and replace itself with the new image, but then that image will become stuck navigating through the games in the playlist. Occasionally I will find a blank black box image in this position that becomes stuck.

I'm not sure how to fix this. I've refreshed images and poked through the theme settings trying to find a way to disable this additional image spot, but nothing works. Any ideas?

[Jason Carr]

@JsARCLIGHT Sorry for the way late response here. I'm not sure if you're still having this issue, but if I recall correctly, it usually happens because of display driver corruption or interference from a poorly written app. Make sure that you don't have Nahimic installed (it's a terrible app that sometimes comes with sound drivers and messes up a bunch of different apps). Also try upgrading your video drivers.

[JsARCLIGHT]

Thanks for the response and help.

I checked and i do not have that Nahimic app installed. I also double checked and I'm running the most recent nVidia drivers. If it matters this is on a Windows 11 system that is running dual monitors (one main for gameplay and one secondary for marquees). Everything on it seems to be working perfectly fine in both Launchbox / Big Box as well as my emulators and games. The only persistent glitch are these stuck images in the default theme.

Previously I had a problem with my marquee display not working using a different theme, but I found a thread from someone who had a similar problem saying to delete a cache file and it fixed that issue instantly. Are there also cache files for these secondary images in Big Box that might be causing the image retention? 

Edit: OR, is there a way to just disable this image in the theme? I like seeing the game boxes and all the game info with the video snap behind everything but this additional image that is bugging out seems superfluous and if I could just turn it off it would probably solve my problem completely.

Thanks!

Edited November 25, 2021 by JsARCLIGHT

[Jason Carr]

On 11/25/2021 at 6:13 AM, JsARCLIGHT said:

Thanks for the response and help.

I checked and i do not have that Nahimic app installed. I also double checked and I'm running the most recent nVidia drivers. If it matters this is on a Windows 11 system that is running dual monitors (one main for gameplay and one secondary for marquees). Everything on it seems to be working perfectly fine in both Launchbox / Big Box as well as my emulators and games. The only persistent glitch are these stuck images in the default theme.

Previously I had a problem with my marquee display not working using a different theme, but I found a thread from someone who had a similar problem saying to delete a cache file and it fixed that issue instantly. Are there also cache files for these secondary images in Big Box that might be causing the image retention? 

Edit: OR, is there a way to just disable this image in the theme? I like seeing the game boxes and all the game info with the video snap behind everything but this additional image that is bugging out seems superfluous and if I could just turn it off it would probably solve my problem completely.

Thanks!

I'm not sure if I'm fully understanding the issue, or exactly what's happening. Would you be able to take a screenshot or a video of it?

Per the cache, you can always clear the entire Big Box cache in the options menu. There are several options to clear. Or, you can just delete the entire LaunchBox\Images\Cache-BB folder.

[JsARCLIGHT]

I've taken three screencaps to try to explain what happens. (BTW I reduced the images from 4K for size consideration, and I am assuming the screencaps are showing my marquee from my second screen because that is just how windows screencaps this arrangement? I did not edit it out in case it is contributing to this problem somehow.)

A - The game Skullgirls is the current selection on the wheel, and it looks fine. Video snap background is correct, box art is correct, etc.

B - Move the selection up one spot to Metal Slug XX, and it looks fine as well... except it has now introduced a new stationary image under the 3D box, but the image is for this game.

C - Move the selection back to Skullgirls and that new stationary image box is "stuck" from Metal Slug XX. 

If I keep scrolling through other games that stationary image from Metal Slug XX remains "stuck" on all the other games until it encounters a new selection that populates that image slot, then the stuck image rotates to be replaced by the new image. Then THAT image becomes "stuck" between selections, and on and on until you either play a game or leave the category. Then the stuck image goes away, but it comes right back as soon as you select a game that invokes that stationary image spot again.

Honestly this additional image slot feels unnecessary to the visual look of the theme and I wish I could just disable it entirely. I also don't understand what "invokes" this image spot, as every game in this category has stationary gameplay images but only a few games populate that image spot. Interestingly I've noticed the games that tend to populate that stationary image spot tend to be games that don't have video snaps or other forms of theme video to run, and they display a still background. I'm not sure if this is related or just coincidence. 

And it goes without saying this happens in every single category I have, not just this category. It is just worse on my Steam games as many of them do not have video snap backgrounds.

[Rincewind]

I'll be interested to see if this gets sorted as If I remember correctly @y2guru had the same happening in the theme creator also, so if it's happening in the default theme then that would explain an old bug we found in the CTC not sure how Dave managed to get round it @Jason Carr

[JsARCLIGHT]

Just a quick informational update.

Yesterday I manually added some video snaps to all the games in my steam category that were missing them, and now the "stuck image" is completely gone from that category. Every game in the steam category has a video associated with it now, and the videos all appear correctly in the background. The additional still image that has been getting stuck does not appear at all if the game has a video in it.

I went back and checked and all the games that generated stuck images all A) did NOT have any sort of video file associated with them, and B) the stuck image that appears beneath the 3D box was ALWAYS the exact same image Bigbox was using as the background image (because it did not have a video file it chose one of the gameplay files).

I'm still not sure if this is coincidence or if there is something to this, but I definitely think the issue might be related.

[Jason Carr]

Thanks @JsARCLIGHT; this is on our list. Yes, I agree that I think it is probably video related. We are looking into it.

[thefritz11]

Checking in to see if anyone has a solve for this issue. I have the exact same problem,.

[Exhile]

I am also having the exact same issue, so there's no solution to that?