addavari Posted January 12, 2022 Share Posted January 12, 2022 Hello, This is my first time posting on here because I am not getting help from customer support regarding my issue. Ever since the 12.6 update neither my Bigbox or Launchbox is working. The prompt I get when I when click on Bigbox is "Bighbox is available for Launchbox premium." And when I click on Launchbox I get what looks like a black database banner on top it states Platform: Sega CD, but no games or any other options populate. Everything looks to be in order I am lost at where to begin. Any help would be appreciated. Quote Link to comment Share on other sites More sharing options...
Retro808 Posted January 12, 2022 Share Posted January 12, 2022 45 minutes ago, addavari said: Hello, This is my first time posting on here because I am not getting help from customer support regarding my issue. Ever since the 12.6 update neither my Bigbox or Launchbox is working. The prompt I get when I when click on Bigbox is "Bighbox is available for Launchbox premium." And when I click on Launchbox I get what looks like a black database banner on top it states Platform: Sega CD, but no games or any other options populate. Everything looks to be in order I am lost at where to begin. Any help would be appreciated. By customer service do you mean our support@unbrokensoftware.com team or Is this a pre-built hard drive you purchased from one of those rom sellers and you are not getting help from them? Do you have a valid license you purchased directly from our site? Quote Link to comment Share on other sites More sharing options...
addavari Posted January 12, 2022 Author Share Posted January 12, 2022 Yes I have a valid license and Yes it was the unbrokensoftware.com team that just told me to use the forum for help, instead of actually helping. No this is not a prebuilt. And here is a snapshot of the issue I get when I click on Launchbox Quote Link to comment Share on other sites More sharing options...
neil9000 Posted January 12, 2022 Share Posted January 12, 2022 16 minutes ago, addavari said: Yes I have a valid license and Yes it was the unbrokensoftware.com team that just told me to use the forum for help, instead of actually helping. No this is not a prebuilt. And here is a snapshot of the issue I get when I click on Launchbox That is a settings issue, close Launchbox and go to the Launchbox/Data folder and delete the settings.xml, or alternatively, with Launchbox still closed unzip a backup from Launchbox/Backups and replace the settings.xml with the older one. Quote Link to comment Share on other sites More sharing options...
addavari Posted January 12, 2022 Author Share Posted January 12, 2022 Deleting that xml file looks to have fixed that weird black screen issue. Now I just need to see if all the games are working properly. Quote Link to comment Share on other sites More sharing options...
addavari Posted January 12, 2022 Author Share Posted January 12, 2022 Also Bigbox isn't working it gives me the same prompt Quote Link to comment Share on other sites More sharing options...
neil9000 Posted January 12, 2022 Share Posted January 12, 2022 4 minutes ago, addavari said: Also Bigbox isn't working it gives me the same prompt Was your license a yearly or forever one? Have you messed with the license file at all? Quote Link to comment Share on other sites More sharing options...
addavari Posted January 12, 2022 Author Share Posted January 12, 2022 It was definitely a forever one and no I didn't mess with any license files Quote Link to comment Share on other sites More sharing options...
faeran Posted January 12, 2022 Share Posted January 12, 2022 You can try and use the lost license page to get a fresh copy of your license sent to you and then reapply it to your LaunchBox. See if that helps with opening Big Box: https://www.launchbox-app.com/premium/lost-license Quote Link to comment Share on other sites More sharing options...
Retro808 Posted January 12, 2022 Share Posted January 12, 2022 40 minutes ago, addavari said: Also Bigbox isn't working it gives me the same prompt I would definitely do as @faeran mentioned. Curious though, when you open LB does your license name appear at the top of LB? Quote Link to comment Share on other sites More sharing options...
addavari Posted January 12, 2022 Author Share Posted January 12, 2022 No I don't see any information on my license.@faeran I'll go to the link you provided. Quote Link to comment Share on other sites More sharing options...
Retro808 Posted January 12, 2022 Share Posted January 12, 2022 2 minutes ago, addavari said: No I don't see any information on my license.@faeran I'll go to the link you provided. Yeah, that means your license is not being applied. Do you have the license.xml in the root of the LB folder? Where the LaunchBox.exe is located. Quote Link to comment Share on other sites More sharing options...
addavari Posted January 12, 2022 Author Share Posted January 12, 2022 Done that got fixed and the license has been applied, big box is working, thank you guys for your help, just need to fix the games and settings on my end Quote Link to comment Share on other sites More sharing options...
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