Launchbox and Bigbox don't work

[addavari]

Hello,

This is my first time posting on here because I am not getting help from customer support regarding my issue. Ever since the 12.6 update neither my Bigbox or Launchbox is working. The prompt I get when I when click on Bigbox is "Bighbox is available for Launchbox premium." And when I click on Launchbox I get what looks like a black database banner on top it states Platform: Sega CD, but no games or any other options populate. Everything looks to be in order I am lost at where to begin. Any help would be appreciated.

 

[Retro808]

45 minutes ago, addavari said:

Hello,

This is my first time posting on here because I am not getting help from customer support regarding my issue. Ever since the 12.6 update neither my Bigbox or Launchbox is working. The prompt I get when I when click on Bigbox is "Bighbox is available for Launchbox premium." And when I click on Launchbox I get what looks like a black database banner on top it states Platform: Sega CD, but no games or any other options populate. Everything looks to be in order I am lost at where to begin. Any help would be appreciated.

 

By customer service do you mean our support@unbrokensoftware.com team or Is this a pre-built hard drive you purchased from one of those rom sellers and you are not getting help from them?

Do you have a valid license you purchased directly from our site?

[addavari]

Yes I have a valid license and Yes it was the unbrokensoftware.com team that just told me to use the forum for help, instead of actually helping. No this is not a prebuilt. And here is a snapshot of the issue I get when I click on Launchbox

[neil9000]

16 minutes ago, addavari said:

Yes I have a valid license and Yes it was the unbrokensoftware.com team that just told me to use the forum for help, instead of actually helping. No this is not a prebuilt. And here is a snapshot of the issue I get when I click on Launchbox

That is a settings issue, close Launchbox and go to the Launchbox/Data folder and delete the settings.xml, or alternatively, with Launchbox still closed unzip a backup from Launchbox/Backups and replace the settings.xml with the older one.

[addavari]

Deleting that xml file looks to have fixed that weird black screen issue. Now I just need to see if all the games are working properly. 

[addavari]

Also Bigbox isn't working it gives me the same prompt

[neil9000]

4 minutes ago, addavari said:

Also Bigbox isn't working it gives me the same prompt

Was your license a yearly or forever one? Have you messed with the license file at all?

[addavari]

It was definitely a forever one and no I didn't mess with any license files

[faeran]

You can try and use the lost license page to get a fresh copy of your license sent to you and then reapply it to your LaunchBox. See if that helps with opening Big Box:

https://www.launchbox-app.com/premium/lost-license

[Retro808]

40 minutes ago, addavari said:

Also Bigbox isn't working it gives me the same prompt

 

I would definitely do as @faeran mentioned. Curious though, when you open LB does your license name appear at the top of LB?

[addavari]

No I don't see any information on my license.@faeran I'll go to the link you provided. 

[Retro808]

2 minutes ago, addavari said:

No I don't see any information on my license.@faeran I'll go to the link you provided. 

 

Yeah, that means your license is not being applied.

Do you have the license.xml in the root of the LB folder? Where the LaunchBox.exe is located.

[addavari]

Done that got fixed and the license has been applied, big box is working, thank you guys for your help, just need to fix the games and settings on my end