Danabis Posted September 15, 2020 Share Posted September 15, 2020 Ever since I have upgraded to 11.5 my game wheels crash with the following error. Bigbox has been very stable up to this point and this issue happens on all playlists. Any help would be greatly appreciated. I am using the unified theme in bigbox 11.5 Quote Link to comment Share on other sites More sharing options...
Retro808 Posted September 15, 2020 Share Posted September 15, 2020 What happens if you use another theme? Quote Link to comment Share on other sites More sharing options...
Danabis Posted September 15, 2020 Author Share Posted September 15, 2020 it appears to default to a factory theme when this error pops up. while in that game wheel it will work after you close this error message but the unified theme no longer works after you enter a game wheel or category. I was really hoping to find a solution to keep the unified theme working since I like it much better than all the other themes. I like the unified theme so much I would pursue downgrading or reinstalling 11.4 to get it back and just never upgrade again. I hope I am not the only one who is experiencing this or feels this way. Quote Link to comment Share on other sites More sharing options...
neil9000 Posted September 15, 2020 Share Posted September 15, 2020 4 minutes ago, Danabis said: it appears to default to a factory theme when this error pops up. while in that game wheel it will work after you close this error message but the unified theme no longer works after you enter a game wheel or category. I was really hoping to find a solution to keep the unified theme working since I like it much better than all the other themes. I like the unified theme so much I would pursue downgrading or reinstalling 11.4 to get it back and just never upgrade again. I hope I am not the only one who is experiencing this or feels this way. That wasnt the question though. You were asked if other themes also error so we can identify if its just this theme with a issue. Can you try the Unified Redux theme at least, its a slight mod of Unified, does that give the same error? Quote Link to comment Share on other sites More sharing options...
Danabis Posted September 15, 2020 Author Share Posted September 15, 2020 My apologies. I just changed to unified redux and I get a new error. Quote Link to comment Share on other sites More sharing options...
Retro808 Posted September 15, 2020 Share Posted September 15, 2020 Are you using the most current version of those themes? They both work fine for me and Redux is one of the main ones I use. Quote Link to comment Share on other sites More sharing options...
Danabis Posted September 15, 2020 Author Share Posted September 15, 2020 I believe so. When I just checked I am using unified 1.2 and unified redux is 1.8. Both say it is the latest version. Quote Link to comment Share on other sites More sharing options...
Danabis Posted September 15, 2020 Author Share Posted September 15, 2020 The error refers to quotes in the XML if I am following along correctly. Would it be possible to backup these files and edit the errors called out here on the lines mentioned? I am a long time user of this software. Would it be possible that is a factor as well? I do not recall which version of bigbox I started with but I have had the same install since before version 9 and perhaps even further. I am also using the new playlist sub categories introduced a while back where you have all games favorites region ect. The unified theme will work up to the point you enter a section that includes games. For example I could browse lets say the nintendo category and sub categories but after clicking all games where you would expect the list of games to appear you will instead get this error. I have a few custom made playlists with no sub categories that immediately error once the game wheel is loaded. I know that may seem obvious by the error. I hope I am describing this clearly just tossing out some ideas and looking for some guidance. Quote Link to comment Share on other sites More sharing options...
Jason Carr Posted September 15, 2020 Share Posted September 15, 2020 @Danabis This error is quite strange because it suggests that the theme XML files have somehow gotten corrupted. Either that or they're way outdated or something weird like that. I would suggest removing Unified Redux completely via the themes manager, and then reinstalling it to see if it resolves the issue. Quote Link to comment Share on other sites More sharing options...
Danabis Posted September 15, 2020 Author Share Posted September 15, 2020 I did just now try removing then installing unified redux 1.8. I have the same error mention earlier referring to line 326. Quote Link to comment Share on other sites More sharing options...
Jason Carr Posted September 15, 2020 Share Posted September 15, 2020 3 minutes ago, Danabis said: I did just now try removing then installing unified redux 1.8. I have the same error mention earlier referring to line 326. Are you installing it via the forums or the Big Box Themes Manager inside of Big Box? Quote Link to comment Share on other sites More sharing options...
Danabis Posted September 15, 2020 Author Share Posted September 15, 2020 I am using the themes manager inside of bigbox. Quote Link to comment Share on other sites More sharing options...
Danabis Posted September 15, 2020 Author Share Posted September 15, 2020 One other interesting phenomenon I noticed is the shortcuts I pinned in the windows 10 start menu for bigbox and launchbox disappeared after this update. The normal shortcut applied in the app list are there I am just referring to the shortcuts manually created into the windows tiles section when using the pin to start option. Obviously I can add those back just thought it was odd behavior considering how many previous upgrades to bigbox I have applied with no issue. I have no other missing icons or malfunctioning software that I am aware of. Functionality inside of launchbox itself is as expected. Just figured I would add that detail incase this is something seen before or provides any clues to the odd behavior seen or perhaps related to any supporting software applied in the update. Quote Link to comment Share on other sites More sharing options...
Jason Carr Posted September 15, 2020 Share Posted September 15, 2020 This oddly seems to be an isolated issue; I haven't seen it anywhere else. Currently, my only thought is that it could be some kind of weird text parsing issue maybe due to localization settings? What country do you live in? Quote Link to comment Share on other sites More sharing options...
Jason Carr Posted September 15, 2020 Share Posted September 15, 2020 Come to think of it, we should get your data in case the error is just being misleading. Can you zip up and PM me your LaunchBox\Data folder? Quote Link to comment Share on other sites More sharing options...
Danabis Posted September 15, 2020 Author Share Posted September 15, 2020 Sent it over to ya. Thx again! 1 Quote Link to comment Share on other sites More sharing options...
Danabis Posted September 18, 2020 Author Share Posted September 18, 2020 Just an update. I did find a fix. I was following along with some of the other errors mentioned In other topics here. I did notice a few graphic anomalies along with my errors. I may try to troubleshoot this more later but I found downgrading to 11.2 cures all my issues with unified theme. For now I am just disabling updates. This is great community and I do love the software despite the recent trouble. Thanks again for all the help and if I find any other solutions I will share. You guys are top notch and thanks for helping me out. Quote Link to comment Share on other sites More sharing options...
JKWILL01 Posted January 23, 2021 Share Posted January 23, 2021 Danabis how did you revert back to 11.2 i bought and downloaded big box for the first time, and have used the free version for years but as soon as i paid i'm having this issue i cannot install any theme except the default. Quote Link to comment Share on other sites More sharing options...
Retro808 Posted January 23, 2021 Share Posted January 23, 2021 5 hours ago, JKWILL01 said: Danabis how did you revert back to 11.2 i bought and downloaded big box for the first time, and have used the free version for years but as soon as i paid i'm having this issue i cannot install any theme except the default. What theme are you trying to use? Did you download it from the BigBox UI or from the forum? If from the forum where did you place it (folder location) and did you unzip the file properly (is it in the correctly named folder and did the dll get unblocked)? Quote Link to comment Share on other sites More sharing options...
JKWILL01 Posted January 23, 2021 Share Posted January 23, 2021 Danabis how did you revert back to 11.2 i bought and downloaded big box for the first time, and have used the free version for years but as soon as i paid i'm having this issue i cannot install any theme except the default. Yes i did download it from the ui and i do not know how to unblock the dll i'm new to bigbox. Can you please go step by step of what i should do please? Thank You so so much. Quote Link to comment Share on other sites More sharing options...
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