Xbox/Microsoft Import Problem

[laxflex]

Getting the attached notification when trying to import xbox games. I am definitely connected to the internet and I did sign in successfully. I have also played/loaded all the games I am attempting to import.

Possible service or permission issue?

Edited December 7, 2023 by laxflex

[C-Beats]

If you're on 13.8 this a known issue caused by changes M$ made to their backend recently. You'll want to update to the beta track to be able to run the wizard again.

[laxflex]

Thank you. Where can I download the 13.9 beta?

[C-Beats]

Inside of LaunchBox in the Options menu (found in tools) you can enable updating to beta releases. Then go to the Help menu and select "Check for Updates"

[laxflex]

Thanks again for your help. 

FWIW... I updated to 13.9 BETA and still get the same "Your Account Cannot Be Accessed" notification for xbox/windows import. For EA games, I can get through the sign-in process but it does not correctly detect which games I have available. 

[Skinn0r]

Is there a solution? I have the same problem with 13.8 and 13.9 (non BETA)

[lordraven1]

Hello, I am having the same issue (version 13.10), even after forcing a new login attempt.

[lordraven1]

On version 13.11 and issue still hasn't resolved, even after forcing new login attempt.

[faeran]

23 hours ago, lordraven1 said:

On version 13.11 and issue still hasn't resolved, even after forcing new login attempt.

We just tested this internally have haven't seen any issues with logging into Microsoft/Xbox. The problem listed in this post was resolved, but if you are still experiencing a different issue with the login, open up a new thread with more detailed steps of what you are doing and the error you are receiving.

[laxflex]

I am the original poster of this thread and still experiencing the exact same issue... now on 13.15. I am logged into the xbox app on PC, connected to the internet, and have run/played several games I am now trying to import to Launchbox. 

The "force login" option does not seem to trigger anything. Is there cache I need to clear in order to force a new login attempt?

[laxflex]

Nevermind... Just stumbled across 'Tools > Manage > Storefronts..' My xbox credentials were not saved there... once I logged in there and ran the import wizard everything worked as expected!

[Gamer1000]

Still having Issues in Launchbox 13.16 beta-3

Post by Iaxflex fixed my Issue

Edited September 10, 2024 by Gamer1000

[Yvanaxel]

Is there a way to keep logged on the microsoft / Xbox shop ? After each closing Launchbox, i must relog each time.

With Steam shop, it keeps logged but not microsoft / Xbox shop.

[C-Beats]

2 hours ago, Yvanaxel said:

Is there a way to keep logged on the microsoft / Xbox shop ? After each closing Launchbox, i must relog each time.

With Steam shop, it keeps logged but not microsoft / Xbox shop.

The cookie they give us to use expires pretty quickly which causes issues. We've looked into it in the past and wasn't able to find to anything. If we do we'll move to it. It's definitely annoying.