laxflex Posted December 7, 2023 Share Posted December 7, 2023 (edited) Getting the attached notification when trying to import xbox games. I am definitely connected to the internet and I did sign in successfully. I have also played/loaded all the games I am attempting to import. Possible service or permission issue? Edited December 7, 2023 by laxflex Quote Link to comment Share on other sites More sharing options...
C-Beats Posted December 7, 2023 Share Posted December 7, 2023 If you're on 13.8 this a known issue caused by changes M$ made to their backend recently. You'll want to update to the beta track to be able to run the wizard again. 1 Quote Link to comment Share on other sites More sharing options...
laxflex Posted December 7, 2023 Author Share Posted December 7, 2023 Thank you. Where can I download the 13.9 beta? Quote Link to comment Share on other sites More sharing options...
C-Beats Posted December 7, 2023 Share Posted December 7, 2023 Inside of LaunchBox in the Options menu (found in tools) you can enable updating to beta releases. Then go to the Help menu and select "Check for Updates" Quote Link to comment Share on other sites More sharing options...
laxflex Posted December 7, 2023 Author Share Posted December 7, 2023 Thanks again for your help. FWIW... I updated to 13.9 BETA and still get the same "Your Account Cannot Be Accessed" notification for xbox/windows import. For EA games, I can get through the sign-in process but it does not correctly detect which games I have available. Quote Link to comment Share on other sites More sharing options...
Skinn0r Posted December 16, 2023 Share Posted December 16, 2023 Is there a solution? I have the same problem with 13.8 and 13.9 (non BETA) Quote Link to comment Share on other sites More sharing options...
lordraven1 Posted January 5 Share Posted January 5 Hello, I am having the same issue (version 13.10), even after forcing a new login attempt. Quote Link to comment Share on other sites More sharing options...
lordraven1 Posted March 3 Share Posted March 3 On version 13.11 and issue still hasn't resolved, even after forcing new login attempt. Quote Link to comment Share on other sites More sharing options...
faeran Posted March 4 Share Posted March 4 23 hours ago, lordraven1 said: On version 13.11 and issue still hasn't resolved, even after forcing new login attempt. We just tested this internally have haven't seen any issues with logging into Microsoft/Xbox. The problem listed in this post was resolved, but if you are still experiencing a different issue with the login, open up a new thread with more detailed steps of what you are doing and the error you are receiving. Quote Link to comment Share on other sites More sharing options...
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