Space_Batch Posted February 8 Share Posted February 8 (edited) Hi all. I'm experiencing an issue with the latest version of Big Box (13.11) on my Windows 11 machine . After updating to this version, Big Box fires up with no problems and I can scroll/launch games without issue. However, Big Box will lock up and freeze every time I try to access Big Box settings (by pressing ESC from the Big Box main menu). I then have to close Big Box from the Win 11 taskbar AND wipe it from the task manager in order to relaunch the program. Is this a known issue with this version of Big Box? I'd provide a log but I don't get an error message...just a frozen screen. I reinstalled version 13.11 and 13.10 from the Update folder and the issue still persists. Thanks! Edited February 8 by Space_Batch Quote Link to comment Share on other sites More sharing options...
faeran Posted February 8 Share Posted February 8 15 hours ago, Space_Batch said: Hi all. I'm experiencing an issue with the latest version of Big Box (13.11) on my Windows 11 machine . After updating to this version, Big Box fires up with no problems and I can scroll/launch games without issue. However, Big Box will lock up and freeze every time I try to access Big Box settings (by pressing ESC from the Big Box main menu). I then have to close Big Box from the Win 11 taskbar AND wipe it from the task manager in order to relaunch the program. Is this a known issue with this version of Big Box? I'd provide a log but I don't get an error message...just a frozen screen. I reinstalled version 13.11 and 13.10 from the Update folder and the issue still persists. Thanks! The only immediate assistance I can provide is the knowledge that this is a user specific issue and not an issue inside of Big Box itself. Are you using the default theme or a custom one? One thing you can try and do is remove the following file: LaunchBox\Data\BigBoxSettings.xml Do this while LaunchBox or Big Box is not running, and place the file somewhere safe outside of the LaunchBox folder. Then see if you are still seeing the same freeze. Quote Link to comment Share on other sites More sharing options...
Space_Batch Posted February 8 Author Share Posted February 8 Hey, thanks faeran...that did the trick (I was using the Default theme btw). I'm seeing a new XML in the Data folder; I'm guessing my old one got corrupted somehow. I guess I'll redo my BigBox settings and count my lucky stars! 1 Quote Link to comment Share on other sites More sharing options...
chiukian Posted April 7 Share Posted April 7 (edited) On 2/8/2024 at 4:20 PM, faeran said: The only immediate assistance I can provide is the knowledge that this is a user specific issue and not an issue inside of Big Box itself. Are you using the default theme or a custom one? One thing you can try and do is remove the following file: LaunchBox\Data\BigBoxSettings.xml Do this while LaunchBox or Big Box is not running, and place the file somewhere safe outside of the LaunchBox folder. Then see if you are still seeing the same freeze. I can confirm the same exact behavior on the same build version. I notice it only happens on some themes or even some views within a theme when you use the 'all games' view. for example it happens on the pyramid theme and one of the horizontal wheel views in the city hunter 2 theme. updated to 3.12 and the issues remains. prior to these updates, there were no issues accessing the settings menu. So I doubt its a user issue as you suggest, probably a themes issue? Edited April 7 by chiukian Quote Link to comment Share on other sites More sharing options...
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