Big Box Crashing in Version 13.23? Here’s What You Need to Know

[uberrr]

On 8/23/2025 at 4:23 PM, faeran said:

Update to the beta and see if it helps. I hope you mean when you say you changed to WMP, you mean Windows Media Player.

After the update, if you are still experiencing the issue, follow the steps to provide an Event Viewer .NET crash log.

Can you update to the beta and see if that helps in your situation. If not, send us another Event Viewer log, however, the logs you sent is missing the actual .NET error log (looks like you sent the other 2 only), so don't forget to include the .NET error crash report which should be very near these other 2.

I updated to the beta and BigBox still won't launch. And yes, I meant Windows Media Player. I can't seem to find a relevant entry on event viewer regarding this issue though, I don't think it's being logged for some reason. (Maybe because I have to manually terminate bigbox and an error doesn't pop up)

[faeran]

1 hour ago, uberrr said:

I updated to the beta and BigBox still won't launch. And yes, I meant Windows Media Player. I can't seem to find a relevant entry on event viewer regarding this issue though, I don't think it's being logged for some reason. (Maybe because I have to manually terminate bigbox and an error doesn't pop up)

Sounds like a different issue. One troubleshooting step you can take is use the 13.24 beta 1 installer, most likely found under your LaunchBox\Updates folder, and install a different copy of LaunchBox in some other temp location. Load it up with a few games and see if Big Box works for you. That will determine whether you have an application issue or a Data config issue.