[where do the small icons live?]

As of version 13.21, they now live in /Images/Media Packs/

Media Packs - LaunchBox

[Systems show in launch box but self-delete in big box]

Your last screenshot, showing the Platform wheel in Big Box, none of those platforms would show there (need to scroll up or down).  i.e. "there's not enough screenshots to get a full picture".

• "Game Cube" should show just above NEC.
• "Dreamcast" should show above "Game Cube"
• "Wii" should show at/near the very bottom (before it cycles over again to Arcade)

Also, you have "Dreamcast" Platform Category (shown right below "Wii" in your LaunchBox screenshot) in addition to your "Dreamcast" Platform.  That wouldn't affect showing/not showing the other 3 platforms.  Just an observation.

[Premium license renew giving wrong date]

4 hours ago, steven1977 said:

I'm trying to renew my licence as it says mine expired in 2023 but when I choose the yearly option it says my new license will expire in 2024 which is last year. Shouldn't it say 2026 given that we are in 2025 now?

Email support@unbrokensoftware.com to get it resolved.  All licensing questions/concerns need to (can only) go through there.

[exiting xenia with back + start]

Did you try the "last resort" script suggested in the other thread?

[External SSD 100% Portability for Launchbox, Help!]

Didn't watch the video to see what all it covered.  But this article from the LaunchBox Strategy Guide may help also.  (It covers emulators and their portability, required dependencies and maybe some other goodies.)

Moving Your LaunchBox Instance to a New PC - LaunchBox

[Hey Guys! Look what my wife had made for my arcade room im building!]

28 minutes ago, trueanimus said:

My wife had this made for me to put into my game room im making.

The controllers on the cube are a nice touch!!  Well done Mrs. Gill.

[EMU no movies downloading]

(quick check)  If you go to  Menu < Help < About...  does it look similar to this?

You said you have premium. Just checking that LB knows that too as EmuMovies integration is included in the Free version, video play is not. (though not sure if that also disallows downloading videos)

 

Just checked here and yes. Ms. Pac-Man does have videos. (as expected)

Try force updating your local metadata and check it again.    Tools < Download < Force Update Games Database Metadata...

 

[EMU no movies downloading]

3 minutes ago, Politician said:

Have Launchbox Premium and signed up for an EMUMovies account. No movies are downloading to Launchbox. Images download line fine but not video's. Images section shows images but video section is blank after clicking download media. I see it say it's checking EMUMovies but nothing ever shows up. How do I fix this?

Do you have it setup in Tools < Options < Integrations < EmuMovies?  Based on "it says it's checking EMUMovies", I'll say yes. (Just need to cover the bases)

Are you switching to the EmuMovies tab?  (see image below)

It's possible that they don't have video clips for that game.

Are you using the Bulk Download Wizard?  Or editing a single game?

If the latter,

• Does the game have an associated LaunchBox Database ID #?
• 
• When you go to the Videos section and click Download Media
  • When you switch to the EmuMovies tab, (after it's done searching) does anything show?

If 'something' shows but you don't see any Video - ... options, then that game doesn't have any videos available.

[Change License name]

6 minutes ago, Politician said:

Just purchased Premium and the program is displaying my real name and e-mail address. This is BAD!! How do I hide of change this?

You can’t hide it because it’s a security feature.

You can email support and ask them to change it if you’re streaming or something similar and have a personal security issue with your real name being displayed.

[Add More Media to Games]

5 hours ago, Harrydongle said:

My question was where in the menu do you find this.  thanks though Mr. Joe

Sorry.  I read it as 'without "reading" everything'. vs. "re-adding" everything (which essentially what you wrote).  Was probably still on my 1st cup of coffee at the time.

 

13 hours ago, Harrydongle said:

How can I add more media without readding everything?  I just want to up the number of screenshots that it grabs for each game

Go to Tools < Download < Update Metadata and Media for All Games...

When you get to the screen Would you like to download images for your games?, increase the downloads limit.

Continue through the prompts.

[A7800 emulator]

On 8/24/2025 at 11:29 AM, d8thstar said:

if i may ask...  cant get A7800 to exit with back+start but it is set correctly in LB...  i even tried resetting the button presses...

It should Just Work©.  The emulator is a derivative of MAME and pressing Escape on your keyboard will exit it.  Which is what "Exit Game" is 'pressing' via the controller.  I presume the controller Exit works with stand-alone MAME?

Make sure you're pressing/holding the buttons in that order.

Last resort:  add a Running Script

$Esc::WinClose, ahk_exe {{{StartupEXE}}}

 

[A7800 emulator]

Can you share a screenshot of your emulator settings (in LaunchBox)?

The main Details section and the Associated Platforms section.

[Add More Media to Games]

2 hours ago, Harrydongle said:

How can I add more media without readding everything? 

You'll have to read some things.

[Big Box Crashing in Version 13.23? Here’s What You Need to Know]

5 minutes ago, VhmSephiroth said:

I have the Same problem.
My Log says:

Someone earlier had that same error.  Their pc was blocking all the dlls from the custom theme.  The fix was to unblock the .dll files.

https://forums.launchbox-app.com/topic/91595-big-box-not-opening/#findComment-494920

 

[Games suddenly went missing]

7 hours ago, kaega2 said:

It still says I have 54 games in the category but when I click it to see the games only 4 show up.

Lokk in the menu View < Hide Games and see if any of those are checked.

[No sound in LaunchBox]

17 minutes ago, Dotmouse said:

I'm pretty sure I get my sound from my PC however all my sound works fine

Not really sure what to make of that, but I'll go with 'if you went to YouTube and played a video, you'd hear its audio.'  

I asked about the MAME version because know there were some audio issues with release 0.278.

The only reason MAME would stop having audio output is if a setting was changed (in MAME) or your speaker volume is turned down or muted, or your speakers were turned off. Since you indicated your sound is working fine with everything else, I'm inclined to say it's a setting in MAME itself.

[No sound in LaunchBox]

Have you recently updated MAME?  What version of MAME are you using?

The potential issue would be with the emulator itself (not LaunchBox).  

Do you get sound from your PC otherwise.  LaunchBox game video?  YouTube video in your web browser?

[Basic Questions.]

2 hours ago, HatefulGravey said:

Does BigBox work well with 4:3 aspect ratios?

My cab has a 16:10 monitor (pretty close to 4:3) and looks pretty good.  That is, no glaring visual issues.

For the Default theme at least, if you look in the /LaunchBox/Themes/Default/ folder, you can edit ThemeSettings.xml (any text editor will work. e.g. Notepad). In the lower half of the document, you'll find <Force4X3AspectRatio>.  You can try changing "false" to "true" (without quotes).  Save and close then start BigBox.  I don't recall if I changed that on the cab or not (it's not on right now). But if I did, it was years ago.  Also, not sure if that's an effective element or not. (as in it may be a left-over remnant from days afore)   But wouldn't hurt to try.  (And if you do, let me know how it turns out. )

[Manually adding games to Playlist deletes existing games from list...]

7 minutes ago, americanbean said:

though not intuitive or documented

I happened to have seen that specific article before, so knew where it was at.  When you said 'not documented', I thought I'd run a test.

Went to the LaunchBox Strategy Guide main page and in the search box typed in "platform icons". Low and behold, the AI thingy showed me what was needed.

[Manually adding games to Playlist deletes existing games from list...]

1 hour ago, americanbean said:

I created a custom icon for the Playlist following all the steps that doesn't display. I have a premium account. i created a 24x17 png icon and placed it with the same name under \\LaunchBox\Images\Platform Icons\Playlists  {Rotary Dial Games.png}

I'm not sure about the 1st part (removing games from playlist - out of my realm). But for the platform icon's [new] location, see here.

https://feedback.launchbox.gg/help/articles/0459065-media-packs

Though it's explicitly stated in there, it's illudes towards placing them in \LaunchBox\Images\Media Packs\Platform Icons\Nostalgic Platform Icons

[Big Box Not Opening]

3 hours ago, costaskk said:

Yeah I'm not sure that is the true issue of my problems anyways

Not sure if related to your issue....

 

[Sega Naomi questions]

The 2 that are commonly missed [for Demul] are check Remove Space... and un-check Extract ROMs.

[Big Box Not Opening]

15 minutes ago, costaskk said:

This didn't help, this is really weird lol. It seems that when I open Big Box a file named videoActive is created inside the MetaData folder. If I delete it, Big Box will start right away, that's really weird.

 

Edit: Also the startup video or the Big Box logo do not show when I open the app.

Shooting from the hip.... you mentioned the file "videoActive". And it has the word "video" in it. (how am I doing so far? lol)  Maybe try "the other" video player.

WMP or VLC if v13.22 or older.  WMP or FFmpeg for 13.23.

Also (as I got to thinking about it), that debug fragment you showed was just that. A fragment of the whole kit-and-Kaboodle.  I recall seeing in past logs as well, something about the ttf file (don't remember 'exactly' what). But it never stopped BB from opening.

[Updated to 13.23. LaunchBox opens fine, Big Box crashes PC.]

23 minutes ago, Kennerdy said:

Any help would be greatly appreciated. 

This may be related

 

[13.23 crashes, problem with music?]

2 minutes ago, HeidiPS said:

But it was WMP in 13.22, wasn`t it?

13.22 had WMP and VLC.  Also note (more of an FYI), VLC and FFmpeg use the same base codec. So, in that regards they're similar. (But different in many other aspects).

 

7 minutes ago, HeidiPS said:

(videos are there in details window but do not play automatically in my Launchbox, just music).

Yeah. Sorry about that. I actually open and looked.  I knew BB has an option to prioritize soundtracks over video audio. Poor assumption (bad memory) on my part that LB did too. 😊