Jabb3rJaw

Glad I’m not the only one experiencing this.

If I try to roll back to 13.27 I get an error courier to load LaunchboxReader\av_libglesv2.dll. Bad IL format.

Still same as previous beta for videos not showing. Start up video works fine but nothing else. Using intel i7-12700k, 32 gb of ram, and GeForce 3080. IMG_1523.mov Debug 2026-07-09 08-44-14 PM.log

I’m was a Hyperspin user but that was getting ridiculous so I switched to launchbox/Bigbox and it was great. Now with the random crashing I’m keeping a close eye on the Hyperspin 2 beta. Looks promising.

Here are the FFMeg logs. Same response as other videos also noticed on launchbox the box art showing is bigger or something I used to have a 5-6 box art images showing per row now only 3 per row show so viewing games is more difficult MediaEngine 2026-07-02 07-53-23 PM.worker.log Debug 2026-07-02 07-54-27 PM.log Debug 2026-07-02 07-53-18 PM.log MediaEngine Client 2026-07-02 07-53-23 PM.log Debug 2026-07-02 07-47-11 PM.log

Here is a video using WMP. I must not have been recording for the debug logs above but same result. Start up plays fine just nothing else. IMG_1512.mov

Here is WMP. The his had more logs Debug 2026-07-02 07-38-26 PM.log Debug 2026-07-02 07-36-21 PM.log MediaEngine Client 2026-07-02 07-36-25 PM.log MediaEngine 2026-07-02 07-36-25 PM.worker.log

Here is the vlc debug logs. Only two were there though. IMG_1509.mov Debug 2026-07-02 07-27-43 PM.log Debug 2026-07-02 07-25-11 PM.log

Here’s a video of what’s happening. Sometimes it shows the video as a still image? IMG_1508.mov

Just downloaded beta 3 and updated the media plugin and refreshed all images in Bigbox but my platform and game themes are just black screens. My start up video works no problem though? I tried ffmeg, wmp, and vlc and all do the same thing. I did get them to show once after a while but when i relaunched Bigbox same thing, no videos?

This is a known issue and I have reported it as well. Hopefully a fix is in the works soon!!

Thanks for the hard work but selfishly I was hoping for something related to the crashes multiple people have reported.

I like how the updated version has a smoother wheel and searching by using the letters is way better. Both used to be laggy but I agree while those options are better it doesn’t make up for the crashing. Nothing more frustrating than coming back to your cab running Bigbox and it’s back to the desktop for no reason.

Exact same problem here. Never used to crash until 5-6 updates ago. Also using Nvidia graphics card. I did pull the crash report and put it into ChatGPT since I couldn’t understand it and it said something about videos and memory. Just curious if yours is similar but in Bigbox my crash normally happens within the first half hour. If it goes beyond that it will run for hour hours no problem.

I just noticed this as well. I added one game and it took almost 5 minutes mostly stuck on the database hash.

I wouldn’t rely on a post for them to respond. Why not put in a support ticket with your issue.

Been a while but had my first crash since updating to beta 3 Log Name: Application Source: Application Error Date: 4/27/2026 8:14:20 PM Event ID: 1000 Task Category: Application Crashing Events Level: Error Keywords: User: Computer: Arcade Description: Faulting application name: BigBox.exe, version: 13.27.0.3, time stamp: 0x69c40000 Faulting module name: ntdll.dll, version: 10.0.26100.8246, time stamp: 0xf7576e9e Exception code: 0xc0000374 Fault offset: 0x0000000000117555 Faulting process id: 0x2CB8 Faulting application start time: 0x1DCD6A1CBF11858 Faulting application path: E:\LaunchBox\Core\BigBox.exe Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll Report Id: 424856f1-c826-4172-a1ef-1f0833e4ea82 Faulting package full name: Faulting package-relative application ID: Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="Application Error" Guid="{a0e9b465-b939-57d7-b27d-95d8e925ff57}" /> <EventID>1000</EventID> <Version>0</Version> <Level>2</Level> <Task>100</Task> <Opcode>0</Opcode> <Keywords>0x8000000000000000</Keywords> <TimeCreated SystemTime="2026-04-28T00:14:20.3840646Z" /> <EventRecordID>24867</EventRecordID> <Correlation /> <Execution ProcessID="6120" ThreadID="7060" /> <Channel>Application</Channel> <Computer>Arcade</Computer> <Security UserID="S-1-5-21-2993192491-3879097528-1711885247-1001" /> </System> <EventData> <Data Name="AppName">BigBox.exe</Data> <Data Name="AppVersion">13.27.0.3</Data> <Data Name="AppTimeStamp">69c40000</Data> <Data Name="ModuleName">ntdll.dll</Data> <Data Name="ModuleVersion">10.0.26100.8246</Data> <Data Name="ModuleTimeStamp">f7576e9e</Data> <Data Name="ExceptionCode">c0000374</Data> <Data Name="FaultingOffset">0000000000117555</Data> <Data Name="ProcessId">0x2cb8</Data> <Data Name="ProcessCreationTime">0x1dcd6a1cbf11858</Data> <Data Name="AppPath">E:\LaunchBox\Core\BigBox.exe</Data> <Data Name="ModulePath">C:\WINDOWS\SYSTEM32\ntdll.dll</Data> <Data Name="IntegratorReportId">424856f1-c826-4172-a1ef-1f0833e4ea82</Data> <Data Name="PackageFullName"> </Data> <Data Name="PackageRelativeAppId"> </Data> </EventData> </Event>

Just want to say I’m impressed with the huge improvement in response time on the wheel. Scrolling through games before was laggy and scrolling through letters to get to a game was terrible. I use to scroll to a letter but the games would show for a different letter like it never caught up to the actual letter I landed on. The wheel seems so much smoother! Thanks to whoever is making these big improvements! Also still no crashes!!!!

@faeran If it will help with this beta I can try FFMeg but I had given up on that lol. I was even crashing with WMP but not any longer. This is the best update for performance in a while. My scrolling through the letter is smoother and quicker and led blinky starts up quicker during the start up video. I appreciate your work on this!!

Day 2 no crashes!!! Can’t tell you how happy I am lol. It was so frustrating but everything seems to be back to normal. Thanks to the Launchbox team!!!!!

I was having the same issue like many users even using WMP. The new beta version seems to have fixed this after a full day of testing.

After more testing and someone who posted multiple times about Bigbox crashing I can say I am happy that I have not had one crash with this beta using WMP. I’ve restarted the system multiple times and not one crash. Whatever was causing it you’re on the right track. I haven’t tried FFmeg though so can’t comment on that. Thank you!!!

It’s still early but so far I haven’t had any crashes using WMP. Already a big improvement. I also noticed LED Blinky starts up quicker when my system starts. There used to be a few second delay. Also scrolling through letters seems smoother and faster. So far so good!! 🤞

Also still getting random crashing back to desktop.

Running the new beta and I noticed when I first start up Bigbox the wheel which is normally curved like hyperspin starts straight up and down then slowly go to a curve? Should mention I’m using Unified theme. Also I use to scroll to a letter and click on it but it would load a different letter like it didn’t catch up to where I was. This seems to be corrected now.