AstroBob

Thanks for your patience! I can confirm that on Android, the “Download All Missing Media” feature currently needs to be done by platform. While we could explore adding an option to download media for all games at once, there are potential challenges that come with it, such as screen timeouts, storage limitations, and performance issues—especially on smaller or less powerful devices. Essentially, a single button could end up downloading tens of thousands of media files onto a handheld device, which could overwhelm its capabilities. Android is designed to download media dynamically as you navigate, which helps keep things efficient. The “Download All Missing Media” option is meant for users who want to frontload that process for a specific platform, which can save time and improve performance on lower-end devices. Hopefully that helps clarify the situation, give me a shout if you have any more questions.

No worries, I totally appreciate the hassle this is to test out, but just to clarify I'm not suggesting you need to rebuild your primary build from scratch. What I meant was that you can install a new build alongside your current one just for testing purposes in case it can help us narrow things down. That said, I realise it's easier said than done since the issue happens sporadically and you wouldn't want to run for a long time off this test build, but if it's a possibility and you can confirm it does or doesn't happen there then we'll have a good indication of where to look next.

Hi @CommanderDoug Thanks for the report there and sorry for the issues. If it's possible, could I suggest you try the same next steps I mentioned to CyberMonkey, being that we want to identify if the issues occur on a brand new build of LaunchBox. I realise it's a pain to test this, but it will help us narrow down if the issues lies within your Windows environment or the specific build of LaunchBox. You can just install a new instance, install a few games and see if it happens. I realise that is easier said that done since the issue occurs intermittently, but if it's at all possible it will hep us massively narrow down where to look next. Cheers,

Hi @PhoenixCF, Like many of you, I’m a big fan of the Series field and often use it to explore games within a franchise. However, as you’re aware, the Series field needs to be manually populated (with the exception of arcade games, which can pull series information from MAME metadata). Since Series functions like other metadata categories (e.g., genre, play type, etc.), there’s currently no way to add custom icons when viewing the Series section in LaunchBox. As @Sbaby mentioned, the workaround for this is to create an auto-playlist for the series you want. This allows you to customize it with icons, images, banners, and more. I understand this isn’t an ideal solution—it adds extra steps and can be cumbersome to maintain. Internally, we’ve discussed enhancing the Series field, but the challenge has always been that everyone categorizes their series differently. For example, some people group games by the main series, others by sub-series, and some want both. If we were to elevate Series to its own view type with dedicated media, we’d need to ensure an easy way to populate that media. This would require a solution that accommodates most use cases right out of the box, which is no small feat. I know this isn’t a perfect system, but I hope this provides some clarity on why it currently works this way. That said, we’ve seen some fantastic series-based collections created using playlists, complete with custom videos, banners, logos, and more. Looking ahead, we’re actively considering how we can improve and expand the functionality of the Series field. I often dream of being able to select a series, see a nice timeline of all the games, when they were released, maybe some bio's on the series history, characters involved etc. Okay I'm getting carried away now, but we're certainly thinking about it 😉

Fantastic, glad to hear and happy to help. Happy Gaming! 🎮

Oh, my sincere apologies there, that was my bad as I forgot this was for Android (the instructions I gave was for Windows). Let me see if I can find this out and report back.

Hi there, thanks for the update and for providing those details. For the Epic Games Store integration, we read the file at C:\ProgramData\Epic\UnrealEngineLauncher\LauncherInstalled.dat to determine whether a game is installed or not. Each game also has to have a local manifest file, which is located here: C:\ProgramData\Epic\EpicGamesLauncher\Data\Manifests Can you verify that those files exist on disk and that the games that are installed have their own manifest file? I'm curious for games that actually aren't installed, if you try to launch them through LaunchBox and it asks you to install them, does that kick off the install in the Epic Games library? Finally, when you enabled badges for installation status, do they all just show up as uninstalled? Keep me posted and we'll see what we can do to get you sorted

Hi @Clads92 thanks for the question. Absolutely, the easiest way to do this is go to Tools > Download > Update Metadata and media for All Games. Then, simply follow the wizard to choose what media you want to download and it will grab them for all of your games. Give me a shout if you have any issues with it. Cheers,

Hey everyone, As we wrap up November, we’ve got plenty of exciting updates and community highlights to share! 🎉 From new streams, playlists & deals, to community contributions. Let’s dive into everything that went down! 🚀 TEAM UPDATES: Annual Black Friday sale + new bundles 🛍️ We wrapped up November with our annual Black Friday sale, offering discounts on everything—from renewals and upgrades to stand-alone licenses for Windows and Android. Before that, we launched something brand new: a bundled package featuring both our Windows and Android apps at a discounted price! 🎁✨ If you’re looking for the ultimate LaunchBox experience across multiple devices, this bundle could be perfect for you. 🚀📦 We're streaming weekly 📹 The LaunchBox Twitch channel has been steadily growing, and we’re now streaming weekly—sometimes even more frequently! Whether you’re interested in workflows and live tutorials, technical deep dives and coding sessions, or simply hanging out to chat about games, we’d love to have you join us live. Plus, we’re giving away LaunchBox licenses during each stream, so drop by for a chance to win! 🔗 Join our Twitch channel here A deep dive into Big Box 📦 Speaking of streams, our very own @AstroBob hosted a special session focused exclusively on Big Box, covering powerful workflows around setup & customizations. If you've never used Big Box before or don't know where to start, this could be the video for you! We built some playlists with the community 📃 While we’ve been releasing monthly seasonal playlists through the Game Discovery Center, we’ve also started creating one-off playlists inspired by the amazing suggestions from our community. 🌟 Two fantastic playlists came out of a recent stream, and you can find them in the Game Discovery Center right now. Check them out! 🎮✨ “I Just Want to Blow Stuff Up” - Games where destruction is not just an option, it’s the point. “The Forgotten Ones” – A tribute to games that time seems to have left behind, with no active franchises or remakes to reignite their legacy. Don't forget, you can contribute ideas for future playlists on our thread here: COMMUNITY CONTRIBUTIONS: While our team has been hard at work, our community has been buzzing with activity. We’re actively exploring new ways to showcase these amazing contributions, and although it’s challenging to showcase absolutely everything, we wanted to highlight a few cool things that stood out this month. We’re actively thinking of ways to expand this and feature more of your fantastic work, so stay tuned for more highlights in the future! New plugin from superstar Joe Viking 🛠️ @JoeViking245 has introduced a new LaunchBox plugin that addresses a common challenge for users managing multiple emulators within a single platform. For example, If you find it difficult to remember which games use specific emulators, this plugin can help. It allows you to view all games associated with a specific emulator, providing clarity and ease of management. Check it out below! New Theme: Featherweight 🪶 If you’re looking for a slimmed-down theme without a lot of bells and whistles, this one might be just what you’re after. 🎨 Created during a recent live stream, PM Fearen strips away certain elements of LaunchBox to showcase what a truly minimalist experience could look like. THIS MONTH: With December now upon us, we’re all starting to wind down for the year, slipping into our cozy pajamas and planning which games to clear from our backlog over the holidays. 🎄❄️ To celebrate, we’ve added a special Christmas Classics Playlist to your Game Discovery Center in Big Box. This curated list features classic games with festive themes, tones, music, or just an overall holiday vibe. You’re guaranteed to find something to get you into the festive spirit! 🎅✨ What kind of content would you like to see showcased here? Let us know in the comments below! Happy gaming! AstroBob

Hi there, thanks for the informative update there and for elaborating on the situation. Sounds like you're absolutely on the right path there given the symptoms you're seeing. With the amount of controllers enabled, with the Use All Controllers preference turned on in BigBox, the number of potential inputs is significantly increased. Sounds like you have an idea which one it's coming from, but if not you could try disconnecting each of the controllers 1 by one until the issue stops. From there I can't say exactly whats causing the stick to jump outside the dead zone, but I wonder if some sort of keylogger program might help, to at least see what sort of input it's doing on its own. Keep us posted with how you get on.

Fantastic, let me know. 2 Folders I forgot to mention (assuming you keep them in your LaunchBox directory) is the Emulators and Games folder, so that you don't have to re-import everything again. Let me know how you get on

Hi @Peter007, thanks for confirming, that is definitely the culprit then. Because there is no 7z app there, it cannot extract the theme, since that is what we use to unzip the download. I have a feeling this may have been a side effect of your original install, being inside another install. It might be better at this stage to run a fresh install of LuanchBox to ensure it has all the relevant dependencies. Then you can copy over your Data folder, along with any media folders (images, music, videos, manuals). Alternatively, you can simply grab the 7-Zip folder from a fresh install of LaunchBox, but it's hard to tell what else might be missing from your current install, so it might be worthwhile to start fresh. Make sure to take a backup of your build before attempting any of the above, and let me know if you need further guidance. Keep me posted

Whoops, yes you are absolutely right. I completely forgot that option was there, but I'm glad you found it since it's certainly the preferred way to do this than editing .XML files. Apologies for forgetting that, but glad you managed to find it and everything is fine and dandy now. Cheers,

Hi @SplatTzu, thanks for the report here. To confirm, with the storefront integrations, you can't manually mark a game as installed, since it uses the install status of the game to denote this. So it appears the issue is that LaunchBox is having an issue locating your Epic Games library. May I confirm: What location have you set for Epic to install games to? Does this happen for ALL of your Epic Games, or only some of them? When you go through the import wizard which it asks you to pick what games you want to install, the game list it shows you is correct, right? For a game where it is installed, but LaunchBox asks you to install it, can you right-click and edit metadata, then go to Launching > Application Path and let me know what it shows there? Let us know and we'll try and get you sorted. Cheers,

Hi @Roey, I appreciate you may already have looked here, but I just want to highlight that downloads section on our forums, particularly under the Playlists & Playlist Media section could have what you're looking for. The playlist clear logo in particular has some good options to pick from. You may need to dive into some of them, as they usually come in packs, but hopefully, it may have what you're looking for. 🔗 https://forums.launchbox-app.com/files/category/28-playlist-clear-logos/

Hi @GilmarDorigon sorry for the issues here. May I confirm a few things in order to try and resolve this: 1) Just to confirm, you've gone to Tools > Manage > Storefronts and then followed the option under GOG to log in? And do you have it set it import installed games, or all games? 2) In order for LaunchBox to see your GOG games, your GOG library must be visible to "All Vistors". Can you confirm this is the case for your profile 3) After doing that, can you walk me through the process when you go to Tools > Import > GOG Games, does the wizard show games from your library correctly? Let's start there, but let me know on the above and we'll do our best to get you sorted. Cheers,

Hi @dragonkoh We haven’t encountered other instances of Big Box forcing unwanted inputs, so this isn’t a known bug on our end. However, we’ll do our best to investigate and uncover the cause. Based on your description, several variables could potentially be causing an input to be registered in Big Box. To start narrowing down the issue, could you please test the following for us? 1. Update LaunchBox: To rule out anything specific to the version of LaunchBox you’re using, please try updating to the latest version. Version 13.12 is quite old, and we’d like to determine if the issue persists in version 13.17. If updating resolves the issue, it may have been addressed in a newer version. If you’re unable to update your existing build, you can install a fresh build of the latest version (13.17) separately to test and confirm if the same issue occurs there. 2. Check the Theme: What theme are you using in Big Box? Does the issue occur if you switch to the default theme? This step will help rule out anything specific to your current theme. 3. Clarify the Behavior: Can you provide more details about what exactly is happening in Big Box? For example, when you mention “unwanted inputs,” does that mean Big Box cycles through games or performs actions like confirm/cancel even when nothing is pressed? If possible, a screen recording demonstrating the issue would be incredibly helpful. 4. Frequency of the Issue: Can you describe how often this happens? Is it consistent, does it occur only after leaving Big Box idle for a while, or is it entirely random? Let’s start with these steps. If you can confirm the above details, we’ll do our best to get this sorted for you.

Hi @Peter007 thanks for the update there. You shouldn't need to download themes from the website, as it should be able to do it through this theme manager window. The error indicates that it's having a hard time extracting the theme that was downloaded as it can't locate 7-zip. Can you go to the path it mentions (C:\Users\clockwork\Desktop\ROMS \LaunchBox\ThirdParty\7-Zip\) and see if there is an app called 7z.exe there. Also, can you confirm: - Does this happen with all themes that you try to install, or just this one Let me know and we'll get you sorted. Cheers,

Hey @Peter007, sincere apologies for the problems here. We had a temporary issue with one of our service providers which has now since been resolved, so you shouldn't be seeing this error anymore. Please let me know if it's still occurring. Regarding the installs, it's normal that you don't have anything in the Launchbox > Updates directory if this is the first time you've installed it. That folder keeps any updates that you've downloaded, but since the 13.17 install is what you did when you installed the device, it's normal that this would be empty. Let me know how you get on and apologies for any confusion caused there

Hi Folks, we had a great time on stream yesterday building some of these lists with y'all. Thanks for the great suggestions, the community votes and I'm happy to say 2 brand new game discovery lists are now live in Big Box, those being “The Forgotten Ones” – A tribute to games that time seems to have left behind, with no active franchises or remakes to reignite their legacy. “I Just Want to Blow Stuff Up” - Games where destruction is not just an option, it’s the point. Thanks @Dan Patrick and @DemmyTree those for those 2 excellent suggestions. You can watch the VOD of yesterday's stream below, though it will only be available for 7 days: 🔗 https://www.twitch.tv/videos/2312688942 Keep the excellent suggestions coming, we'll definitely be making more of these with you guys in the future 😊

This is already in Big Box. From Big Box’s System Settings, go to Options > Views and make sure Show Favorited Games First is toggled off. Favourited games will then continue to show in alphabetical order. From the same settings page, you can also turn on Show Star Next to Favorited Games to highlight them in your list Hope that helps, give me a shout if you need anything else. Cheers,

Hi @Sinan thanks for the update. That makes sense, if you have auto-rom imports enabled, your ROMs to different locations it's probably tried to import them again, and because they are the same name its added them as additional apps. The only way to do this would be to edit the data .XML files, located in LaunchBox > Data and then under each platform. If you inspect one of those files, you should be able to see the entires that reference the old path. You could do some sort of find + delete to make that process quicker. However, it is HIGHLY recommended to backup all your data files before attempting this, just incase something goes wrong. Apologies there isn't a better workaround, but depending how many games this is affecting it might not be too bad. Let me know

Hi @CyberMonkey thanks for the update there. The next step here would be to identify if the issue is something within your LaunchBox build, or something in your environment. An easy way to test this is to install a separate instance of LaunchBox (you can use the installer located in your LaunchBox > Updates folder). Install it in a similar location, apply your license and try to load BIg Box, does the issue still occur? If so, it indicates there is something within your specific Windows environment that is having issues, but if not it may be something with your specific LaunchBox build. That will help us know where to look next. Please let us know and we'll get you sorted. Cheers,

Hi @TommyTomorrow thanks for the update, that sounds odd. Can you confirm the link of the page your using to purchase the license? Can you also send me a screenshot of that sign-in page it's showing you? If you managed to get it purchased and is all working for you though, no worries. But if you're still having issues with it let me know and we'll get you sorted Cheers,

Hi @Sinan, hope you're well The logic for the multiple apps badge to show is as follows: The game entry must have AT LEAST 2 additional applications present (that are not documents) Additional apps that are documents (i.e PDFs) will not count or show the badge, and will instead show up under the Additional Documents section Games that only have ONE additional app present will not show the badge Therefore, it depends entirely on what additional apps you have present for those games. If it's showing the badge for most of your games, that sounds like there are 2 or more additional apps present for those games. Depending on how you imported your games and where they came from, there may be some additional apps present there that you don't want. Hopefully, that helps clarify, let me know how you get on or if you have any other questions