Jason Carr Posted September 22, 2022 Share Posted September 22, 2022 @moudrost Some hopeful fixes were added in 12.15-beta-5, which came out yesterday. Can you test to see if that version solves your crashes? Quote Link to comment Share on other sites More sharing options...
moudrost Posted September 22, 2022 Share Posted September 22, 2022 @Jason Carr You bet. I'll get it installed after work today and will let it run over the weekend. 1 Quote Link to comment Share on other sites More sharing options...
jonathanmarcoux Posted September 23, 2022 Author Share Posted September 23, 2022 not working unable to start the app... Quote Link to comment Share on other sites More sharing options...
Jason Carr Posted September 23, 2022 Share Posted September 23, 2022 14 hours ago, jonathanmarcoux said: not working unable to start the app... To be honest, this is not relevant to this thread, so you should start a new thread instead of hopping on here. This just means that you need to install .NET Core 3.1. If you run the LaunchBox installer it should do it for you. Quote Link to comment Share on other sites More sharing options...
moudrost Posted September 23, 2022 Share Posted September 23, 2022 @Jason Carr I just went and looked at my arcade cabinet and noticed the pixelcade marquee had no image and the screen appeared frozen. The video for the selected game wasn't running and controls weren't working. It appeared frozen but I could see the small animation appearing on top of the selected game name still running. I grabbed the keyboard and did an alt-tab to look at the pixelcade listener running in the background and then did an alt-tab back to Big Box and then everything starting running again. The video for the game still on the screen started up and the controls allowed me to navigate and the pixelcade display turned back on. I just left it as is and will check on it later. So far the crash to desktop hasn't happened, but this doesn't seem right. I'll keep you posted. Quote Link to comment Share on other sites More sharing options...
moudrost Posted September 24, 2022 Share Posted September 24, 2022 (edited) @Jason Carr Software was crashed this morning. Upon restart I see beta 6 is out. Installing, but doesn't look like anything related to this issue. By crashed I should say the cabinet was sitting at the Windows 11 desktop. No errors. It is as if the software was never running. Edited September 24, 2022 by moudrost Adding clarification. Quote Link to comment Share on other sites More sharing options...
moudrost Posted September 28, 2022 Share Posted September 28, 2022 @Jason Carr at this point I'm going to say this didn't help and stop testing. I have continued to check each day and each day it has crashed. Let me know if there is anything else you want me to try. Quote Link to comment Share on other sites More sharing options...
Jason Carr Posted September 28, 2022 Share Posted September 28, 2022 @moudrost Thanks. We're still testing and working on some fixes. I'll let you know when we have something worth revisiting. Quote Link to comment Share on other sites More sharing options...
C-Beats Posted September 29, 2022 Share Posted September 29, 2022 @moudrost when you see the app has hard crashed to the desktop could you please look in Windows Event Viewer in the application logs for the error log that would have been generated. There will be two for each crash, one tends to have an actual error code, the other is just a log saying it crashed. Could you send us a copy of the log with the error? This will help quite a bit in discovering what is causing the crash on your system so as we move forward we can do a better job identifying and addressing it. Quote Link to comment Share on other sites More sharing options...
moudrost Posted October 1, 2022 Share Posted October 1, 2022 @C-Beats I have it running now and will update when it crashes again. I posted some logs in this thread back in February but I don’t think those proved to be too helpful. Hopefully something better comes out of it this time. Thanks again for the continued help. Quote Link to comment Share on other sites More sharing options...
C-Beats Posted October 1, 2022 Share Posted October 1, 2022 Sounds like a plan. Many thanks for the help @moudrost Quote Link to comment Share on other sites More sharing options...
moudrost Posted October 2, 2022 Share Posted October 2, 2022 @C-Beats got some error logs for you. This is the one labeled "information". Fault bucket 1319418140942188136, type 4 Event Name: APPCRASH Response: Not available Cab Id: 0 Problem signature: P1: BigBox.exe P2: 12.15.0.0 P3: 62fd85e1 P4: StackHash_b596 P5: 10.0.22000.918 P6: 57b668f2 P7: c0000374 P8: PCH_D2_FROM_ntdll+0x00000000000A46D4 P9: P10: Attached files: \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.c4b6c981-da9b-420a-8bdb-5e63d0831a4b.tmp.mdmp \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.353618a7-c179-4f49-a24f-d754692faf84.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.b663b11d-30eb-44f0-897a-98ab28483dc7.tmp.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.3da47b67-aa14-4085-bed7-660f15aa8890.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.e30893de-e48b-4116-9fc1-7b7da90ed3be.tmp.txt These files may be available here: \\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_BigBox.exe_a25dad52c57959c535d7885f3cdc3a17e5f5_41db42c1_96e04a16-925d-4877-8739-407dabcf839f Analysis symbol: Rechecking for solution: 0 Report Id: 12fd8d02-d07b-4036-9ae8-15279c51b635 Report Status: 268435456 Hashed bucket: 75852d5bdf4d0356424f83cf0110be68 Cab Guid: 0 --- The one is the "error". Faulting application name: BigBox.exe, version: 12.15.0.0, time stamp: 0x62fd85e1 Faulting module name: ntdll.dll, version: 10.0.22000.918, time stamp: 0x57b668f2 Exception code: 0xc0000374 Fault offset: 0x000000000010c509 Faulting process id: 0x4188 Faulting application start time: 0x01d8d59b3aa2ebb1 Faulting application path: D:\Applications\LaunchBox\Core\BigBox.exe Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll Report Id: 12fd8d02-d07b-4036-9ae8-15279c51b635 Faulting package full name: Faulting package-relative application ID: Quote Link to comment Share on other sites More sharing options...
C-Beats Posted October 3, 2022 Share Posted October 3, 2022 Both entries I'm referring to I believe are error logs. You get the error log you posted then another with the actual error text (which is in neither of the logs you posted) Quote Link to comment Share on other sites More sharing options...
moudrost Posted October 4, 2022 Share Posted October 4, 2022 I'm not sure what else to provide. There is nothing besides those two entries I posted. There are other events before and after the crash but it is just general informational noise unrelated to BigBox and most contain 1 line indicating some task being executed. There are logs every time it crashes and all looks somewhat similar to what I provided. If you have some examples of what I should be looking for I would be more than happy to get it, but I'm just not seeing anything else useful. There is a large text file in the debug folder, but even that looks unremarkable from start to end. Quote Link to comment Share on other sites More sharing options...
C-Beats Posted October 4, 2022 Share Posted October 4, 2022 11 hours ago, moudrost said: I'm not sure what else to provide. There is nothing besides those two entries I posted. There are other events before and after the crash but it is just general informational noise unrelated to BigBox and most contain 1 line indicating some task being executed. There are logs every time it crashes and all looks somewhat similar to what I provided. If you have some examples of what I should be looking for I would be more than happy to get it, but I'm just not seeing anything else useful. There is a large text file in the debug folder, but even that looks unremarkable from start to end. Looking for the .NET Runtime error log entry (if one exists). Should appear right before the first Application Log entry. Quote Link to comment Share on other sites More sharing options...
moudrost Posted October 4, 2022 Share Posted October 4, 2022 Unfortunately it does not. Quote Link to comment Share on other sites More sharing options...
Scrubbs Posted October 13, 2022 Share Posted October 13, 2022 Just wanted to state that I'm also running into this error straight off a fresh install of Windows with 16 gigs of RAM. Time varies, switching to VLC didn't really help. The only thing I've done is download the media files from emumovies, which are at high quality. It feels like it's not freeing up the memory used to store those videos, or at least not all of it, so over time it just runs out. *shrug* Not a developer, so I won't pretend to understand things you guys have probably already pored over I love attract mode, I just wish it wouldn't crash after between 1-3 days. For me also, if I catch it right as it's messing up, like BigBox is still running, it's just not responsive, it WILL crash, but my Windows will still be slightly unusable for a time, citing lack of memory to do things like open task manager or other windows. It eventually clears up once BigBox has fully ousted itself. Quote Link to comment Share on other sites More sharing options...
C-Beats Posted October 13, 2022 Share Posted October 13, 2022 We did have memory issues related to VLC videos that were addressed in 12.16. If not on that version you definitely should be if your looking for the best attract mode stability. Quote Link to comment Share on other sites More sharing options...
superrob3000 Posted October 15, 2022 Share Posted October 15, 2022 On 10/13/2022 at 3:16 PM, Scrubbs said: I love attract mode, I just wish it wouldn't crash after between 1-3 days. @Scrubbs You could try out my Daily Reboot plugin. For me, switching to Windows Media Player plus the automated daily reboots is perfectly stable (running attract mode 24/7). Quote Link to comment Share on other sites More sharing options...
Scrubbs Posted October 15, 2022 Share Posted October 15, 2022 Oh! I definitely will! Didn't know such a thing existed 😀 Quote Link to comment Share on other sites More sharing options...
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