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Big Box - Crashing while in attract mode


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Hello, my bigbox is always exiting by itself when i'ts in attractive mode for a moment,.... it's doing it whaterver version i'm using... here is logs..... somebody can help  ??

Debug 2022-02-15 03-13-53 PM.log Debug 2022-02-15 03-13-55 PM.log

Debug 2022-02-15 04-03-03 PM.log Debug 2022-02-15 04-03-05 PM.log

Edited by jonathanmarcoux
Correcting post format to make it clearer
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  • C-Beats changed the title to Big Box - Crashing while in attract mode

I would take a look at this thread. Some users have found FLV video files have caused issues. It could be some where corrupt. I know removing any FLV from my builds has stopped crashes from Attract Mode. Not saying this is the true cause, just mentioning it was found to be an issue at least for a few users.

 

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I came here to log the exact same issue and stumbled up this post. My arcade cabinet runs 24/7 and only contains the software necessary to run the games within BigBox. 50/50 on if BigBox will be running when I go out to play a game. Sometimes it will be on the Windows desktop with no error or I'll see an error message about running out of memory. Almost seems like it has a memory leak if you leave it running in attract mode for too long. This arcade cabinet has 16GB of RAM and will crash in about 2 days. This started happening to me about 4 months ago. I can't really pinpoint what release it started with, but this is fairly new and a new install is having the same issue.

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Typically when debugging this issue the crash occurs because the OS is killing the process for whatever reason. The best log to get a good idea what is going on is the Windows Event Viewer log. There should be an Application Error log entry for the crash. That log will be quite a bit more useful to see than the Big Box log.

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There are 3 clustered together. All the ones I can find look very similar to what is below.

 

---

Application: BigBox.exe
CoreCLR Version: 4.700.20.51601
.NET Core Version: 3.1.10
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code c0000005, exception address 00007FF8FCBD7F13
Stack:

 

---

Faulting application name: BigBox.exe, version: 12.7.0.0, time stamp: 0x619ae151
Faulting module name: msvcrt.dll, version: 7.0.22000.1, time stamp: 0x90483ed2
Exception code: 0xc0000005
Fault offset: 0x0000000000077f13
Faulting process id: 0x34c8
Faulting application start time: 0x01d81ee8b18d1412
Faulting application path: E:\Applications\LaunchBox\Core\BigBox.exe
Faulting module path: C:\WINDOWS\System32\msvcrt.dll
Report Id: 804e8225-483f-4954-96ea-71a119bfd1dc
Faulting package full name:
Faulting package-relative application ID:

 

---

Fault bucket 1724577814941375974, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: BigBox.exe
P2: 12.7.0.0
P3: 619ae151
P4: msvcrt.dll
P5: 7.0.22000.1
P6: 90483ed2
P7: c0000005
P8: 0000000000077f13
P9:
P10:

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.54289e1f-ee5d-4dd8-9679-ee6cec63ad35.tmp.mdmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.61e164dc-ee2f-48ff-8dae-d14ced01bb5c.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.4875f7c8-6e5c-4966-af72-ad76db4586e0.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.76b09ac5-23a5-486c-8ba2-616dcfcfb95e.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.cc4ff1d2-504b-440a-92ff-a02d60697665.tmp.txt

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_BigBox.exe_3ef0fb814e6b6b5604f9ed3c02225c729a36cf_251398a4_ae0bf615-3484-4e50-81fd-ba9d11e08fc3

Analysis symbol:
Rechecking for solution: 0
Report Id: 804e8225-483f-4954-96ea-71a119bfd1dc
Report Status: 268435456
Hashed bucket: 55e4113a56604fe867eeee62af199de6
Cab Guid: 0

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Should be the entry before this one (or typically is). Get one entry that says, "Hey the app did something it wasn't supposed to and is being closed" and then an entry like the one you posted that is "Hey we closed that app that had the issue"

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On 2/16/2022 at 10:36 AM, C-Beats said:

est log to get a good idea what is going on is the Windows Event Viewer log. T

************* very hard to find exactly the problem...... but for sure.... i notice that the error .net runtime should be behind this... and every version of BB is ok until 11.2 ( still good ) ... as soon a update 11.3 and later ... problem with runtime.........

 

i think that the bb team should take a look of what happen between 11.2 and 11.3 ...... windows 11 x64

 

still waiting for your best bet.. because now i will have to stay in 11.2 forever....

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not exactly thru....

 

BB version 11 still crash

but not 9.1 ... my 9.1 still work after 20 hours of running... first time since long time that i dont have to re open it.................................

windows 10 or windows 11.....

can the creator makes somethings to solve it ... the version after 9.1 crash my BB 

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7 hours ago, jonathanmarcoux said:

not exactly thru....

 

BB version 11 still crash

but not 9.1 ... my 9.1 still work after 20 hours of running... first time since long time that i dont have to re open it.................................

windows 10 or windows 11.....

can the creator makes somethings to solve it ... the version after 9.1 crash my BB 

This issue has actually been around for many versions for random users. The thread I linked to in my previous post stretches back to early 2021. The issue is the devs, for the most part, have not been able to replicate it on their end. So finding a solution has not been easy. In the thread I linked some users found their issue was certain video files. Personally I have had the issue affect me randomly for several years now. I still have one cabinet that is occurs at random while the others had not had it occur in quite some time now.

My point is the issue seems to be sporadic amongst users and even Jason in his notes in that thread I linked was not seeing any crashes on his testing. So this may not be an easy find to the cause.

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If there is anything else I can provide that will help track down the issue, I am more than happy to get it for you. I play on my cabinet daily and I can't remember the last time it was up and running the following day. I had tried moving from Windows 10 to 11 as a last resort, but alas that didn't help. I really didn't expect it to, but it was worth a shot.

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  • 1 month later...

I will take care of that this week. I had just been leaving a game up and running since the frequency of the crashes was getting annoying. I will enable the option and put it back into attract mode and post the results.

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  • 4 months later...

@Jason Carr has any progress been made at identifying this issue? I turned attract mode back on for the the first time since back in March and it still is crashing back to the desktop between 24 and 36 hours of inactivity. I see a few tickets marked resolved on Bitbucket but were back in 2021. Should I open a new ticket over there? I would love to help get this resolved if at all possible.

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13 hours ago, moudrost said:

12.14. I had high hopes after reading the release notes but it didn’t seem to help with this issue.

At this point, there are things that you can do on your end that could help out with attract mode crashing:

  • Use VLC instead of WMP. WMP has a known memory leak that can crop up after a prolonged period of time when using Attract mode.
  • You could have certain types of videos that are partially corrupted, or in a deprecated file format (like flv), that could be causing the crash.
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I have always used VLC. I have done a clean install of Windows and LaunchBox including downloading all images and videos from scratch both times. There are 0 other applications installed in the arcade cabinet other than what is absolutely necessary to run the games. I have a EmuMovies premium account so I get whatever the game database has and what they have. I even tried removing all platforms but MAME to limit the possible things causing a problem. Sounds like I will just stick running the game when I'm done instead of using attract mode for now. Thanks for the input.

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I did finally have a moment to review things over the weekend and I can at least confirm there are no FLV formatted files. The only format in any of the folders is MP4. Again, I'll just not use attract mode, but wanted to put that out there just in case any bit of info will help.

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