Retrofrogg Posted January 4, 2023 Share Posted January 4, 2023 (edited) I recently upgraded my mobo, CPU and RAM. That's the only thing that has changed since this was working properly. Now, when I rotate a 3D box model in Launchbox using the mouse (either in the carousel, or maximised to fullscreen), the rotation is no longer smooth. Around once every second or so there is a very brief pause before the rotation continues. My current system includes a z690 mobo, i7-13700k CPU, 32GB DDR5 Ram, 1080ti graphics card. On advice from @C-Beats, the "use all controllers" box in the settings is unchecked. Apparently rendering is done by DirectX 9. I have DirectX 12 (the latest version). I don't know if that is part of the problem - I imagine that most people will have 12. I tried to install some older versions but Windows gives me the message "Direct X setup has determined that a newer or equivalent version of Direct X has been installed already". Interestingly, when using the "Thirdscreen" plugin which shows a rotating 3D model box on another screen, the rotation is smooth when it's automatically rotating. If I try and rotate in manually, same problem. Also, when it's rotating automatically and I move a different window around using my mouse, the same problem occurs. See the video below for an example of the problem. Any help appreciated! ezgif.com-gif-maker.mp4 Edited January 4, 2023 by Retrofrogg 1 Quote Link to comment Share on other sites More sharing options...
Retrofrogg Posted January 12, 2023 Author Share Posted January 12, 2023 Nobody have any suggestions about this? Quote Link to comment Share on other sites More sharing options...
kobaturtle Posted January 20, 2023 Share Posted January 20, 2023 Same ∼1 second stutter issue here. It happens in both launchbox and bigbox. Did you find something? Quote Link to comment Share on other sites More sharing options...
Retrofrogg Posted April 14, 2023 Author Share Posted April 14, 2023 Hi @kobaturtle! Not yet found a fix unfortunately. But I'm glad to have found someone else with the problem, so I know that at least it's not just me! What's your hardware config? Quote Link to comment Share on other sites More sharing options...
kobaturtle Posted April 17, 2023 Share Posted April 17, 2023 Hey! Still occurring on my setup : Windows 11, i7-13700KF, RTX 4090, 32.0 GB RAM, Launchbox running on an SSD, up to date drivers, Dual 120Hz vsync screen, last launchbox beta + Big Details theme I noticed hiccups while rotating 3d model seem related to mouse DPI as it occurs faster with higher DPI...Also, when dragging the 3D model case, I'm losing mouse focus doing wide movements. Also, I don't know if it is related, but 3D case models stutter hard in Bigbox. Almost like if it wasn't using hardware 3D Quote Link to comment Share on other sites More sharing options...
Retrofrogg Posted April 20, 2023 Author Share Posted April 20, 2023 (edited) Nice setup. I have the same CPU with a 3090 and Launchbox running on an SSD. Main screen runs at 165Hz. Interesting relating to mouse DPI. I hadn't really investigated that but will take a look. I haven't had any problem with mouse focus when making wide movements, and don't really use BigBox. I do have a problem that it's very hard to rotate the box with the mouse smoothly horizontally, without it flipping about on the vertical plane - though I've mentioned that problem elsewhere. Maybe this further information about the stuttering will help narrow down the differential diagnoses. Edited May 5, 2023 by Retrofrogg Quote Link to comment Share on other sites More sharing options...
Retrofrogg Posted May 5, 2023 Author Share Posted May 5, 2023 OK, so I checked the mouse DPI settings, like this: And it made no difference. The rotation still has micro-stutters at the same frequency. @Jason Carr any further thoughts appreciated! Quote Link to comment Share on other sites More sharing options...
SymmeTrey Posted May 5, 2023 Share Posted May 5, 2023 Same issue here! It's a shame because the little stutter really distracts from an otherwise beautiful & slick feature. 1 Quote Link to comment Share on other sites More sharing options...
Mock Posted May 10, 2023 Share Posted May 10, 2023 Tried a lot, just upgraded to a RTX 4090 and 13900K still cannot get a smooth rotation of the 3D covers. i did see a difference when using the controller instead for rotating. Quote Link to comment Share on other sites More sharing options...
Retrofrogg Posted May 19, 2023 Author Share Posted May 19, 2023 @SymmeTrey - could you list your hardware config please? And OS? @Mock - could you also list the rest of your hardware config and OS? Are you talking about the rotation in BigBox or Launchbox? Perhaps we can find something in common. Quote Link to comment Share on other sites More sharing options...
Mock Posted May 19, 2023 Share Posted May 19, 2023 (edited) 18 minutes ago, Retrofrogg said: @SymmeTrey - could you list your hardware config please? And OS? @Mock - could you also list the rest of your hardware config and OS? Are you talking about the rotation in BigBox or Launchbox? Perhaps we can find something in common. It did a bug report here https://bitbucket.org/jasondavidcarr/launchbox/issues/7747/rotating-freeze-in-new-3d-cover-display-in Computer specs Nvidia RTX 4090 Intel 13900KF Ultrawide Alienware Oled 1440P*175hz G-sync ultimate 32GB / 5600mhz memory Software Windows 11 Enterprise Launchbox 13.3 Nvidia Driver 531.79 Winver 10.0.22000.1817 Edited May 19, 2023 by Mock Quote Link to comment Share on other sites More sharing options...
Retrofrogg Posted May 19, 2023 Author Share Posted May 19, 2023 Weird, I can't see the issue and get the message "This issue is submitted and being reviewed." Quote Link to comment Share on other sites More sharing options...
SymmeTrey Posted May 19, 2023 Share Posted May 19, 2023 I have an RTX 3070 with a Ryzen 5 5600X on Windows 11. Quote Link to comment Share on other sites More sharing options...
Mock Posted May 19, 2023 Share Posted May 19, 2023 8 minutes ago, Retrofrogg said: Weird, I can't see the issue and get the message "This issue is submitted and being reviewed." Maybe you first need an account. when i just tested the link it worked fine Quote Link to comment Share on other sites More sharing options...
Retrofrogg Posted May 19, 2023 Author Share Posted May 19, 2023 Yeah I have an account; I've submitted a number of issues myself. Weird. I'll see what I can do! Quote Link to comment Share on other sites More sharing options...
DeadVoivod Posted May 20, 2023 Share Posted May 20, 2023 Maybe you guys have to wait until nVidia releases their 5000 series GPUs and spend more money to be able to rotate 3D boxes, who knows 🤷♂️ 2 Quote Link to comment Share on other sites More sharing options...
Retrofrogg Posted May 30, 2023 Author Share Posted May 30, 2023 Anyone got any thoughts on why this is happening? Quote Link to comment Share on other sites More sharing options...
kobaturtle Posted June 1, 2023 Share Posted June 1, 2023 (edited) Still occuring and pretty sure it is a mouse related issue as I tested with a keyboard with a integrated trackpad mouse. No hiccups nor losing 3D model focus using this device. Going back to wireless Razer mouse, stutters occur and mouse moves does not reflect correct rotation, 3D model slowly going down while I move horizontally. Also noticed that changing mouse polling rate in Razer app affects 3d model rotation render in a weird way... The lower the smoother. 125Hz polling rate is smooth, everything above make case models stutter Invocking grandmaster @faeran , fingers crossed Edited June 1, 2023 by kobaturtle Quote Link to comment Share on other sites More sharing options...
Retrofrogg Posted June 7, 2023 Author Share Posted June 7, 2023 (edited) This has been fixed for me with the latest beta (13.6 beta 1). Same for the others here? Edit: it wasn't the latest beta that fixed it - it was @C-Beats Omni theme. The problem is still there with the default theme, but goes away when the Omni theme is used! Hopefully this major clue will help narrow down the source of the problem. Edited June 7, 2023 by Retrofrogg Quote Link to comment Share on other sites More sharing options...
C-Beats Posted June 8, 2023 Share Posted June 8, 2023 No real idea how that would be the case since I'm using the same control as Default to display them. There may be some underlying event that is ticking on the main thread in Default that for some reason my theme isn't tying itself to that is causing it. It's hard for me to test because I can't replicate the reported issue at all. Quote Link to comment Share on other sites More sharing options...
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