Anyone else getting a lot of unexpected errors while moderating the queue?

[Thanatos_Prime]

When moderating the database, when I do between 1 and 12 moderations, I get this output when trying to load the next item. I have had this issue in both Firefox, with lots of add-ons in use, with add-ons disabled and from a brand new install of Chrome. I can then reload and am able to do another 1-12, any help would be appreciated.

[Jakatsu]

Same, and sometimes the error page comes up a couple of times in a row when updating the page.

[C-Beats]

I made the team aware of the issue, thanks for the heads up.

[Thanatos_Prime]

I'm not sure if something changed, but it appears to be happening even more frequently today than it has for the last several days. Keeping my fingers crossed that it can get resolved soon.

[Thanatos_Prime]

[Sidecar940]

I have this error too

[diamondgeezer]

same here it is still not fixed 

[AstroBob]

Hi Folks, 

Just wanted to provide a quick update here, we're aware of the errors people are experiencing here and are actively looking into this. It's been tricky to pinpoint given the random nature of the errors, and a refresh of the page will (in most cases) make them go away. 

That said, we know it's an issue and have someone looking into this. Unfortunately we can't give an accurate ETA when this might be resolved, but as soon as we have any leads we'll be sure to let you know.

Please do keep us posted here if you're noticing periods where they aren't just intermittent errors or any changes in behaviour from what you've seen previously. 

Apologies for the problems caused here, we'll keep you posted

[kim_sama98]

I'm a mod on the Database. I'm stuck on this screen and can't exit. I hope this will be fixed soon

[C-Beats]

3 hours ago, kim_sama98 said:

I'm a mod on the Database. I'm stuck on this screen and can't exit. I hope this will be fixed soon

You can't press the X in the upper right corner?

[kim_sama98]

9 hours ago, C-Beats said:

You can't press the X in the upper right corner?

Nope, nothing happens when you click X

[Thanatos_Prime]

On 9/3/2024 at 6:36 PM, AstroBob said:

Hi Folks, 

Just wanted to provide a quick update here, we're aware of the errors people are experiencing here and are actively looking into this. It's been tricky to pinpoint given the random nature of the errors, and a refresh of the page will (in most cases) make them go away. 

That said, we know it's an issue and have someone looking into this. Unfortunately we can't give an accurate ETA when this might be resolved, but as soon as we have any leads we'll be sure to let you know.

Please do keep us posted here if you're noticing periods where they aren't just intermittent errors or any changes in behaviour from what you've seen previously. 

Apologies for the problems caused here, we'll keep you posted

Refreshing only makes is go away initially. As you get closer to the last 100 or 200 entries to be moderated it happens more and more frequently until you can refresh or load moderation tabs 20, 30 or 40 times in a row with it giving an error each time before being able to moderate again, and then only for one or two times before the errors start again. The closer to Good Jorb you are, the more frequently it comes up.  
 
It started up when the website LaunchBox 11 year Celebration banner was added and I wonder if it is related. I would love to see the website rolled back to the previous version to see if it impacts the issue.

[Thanatos_Prime]

I'm guessing someone is currently working on this as I can neither connect to moderation, nor add new games, so thank you!

But just in case, letting you know that neither moderation nor addition of new games is working. O.O

[kim_sama98]

On 9/4/2024 at 11:07 PM, C-Beats said:

You can't press the X in the upper right corner?

I found out what the problem is. The Database site works fine on Chrome, but it's broken on Firefox

Edited September 6, 2024 by kim_sama98

[Mr. Shizzy]

29 minutes ago, kim_sama98 said:

I found out what the problem is. The Database site works fine on Chrome, but it's broken on Firefox

Trouble on Opera as well

[Thanatos_Prime]

It looks like it is working now. Logged out and back in and it is working on FF. Thank you!!

[Thanatos_Prime]

That is...until you moderate for a time and then the errors come again. Same on Chrome, Firefox and Edge.

Edited September 7, 2024 by Thanatos_Prime

[MJF]

11 hours ago, Thanatos_Prime said:

That is...until you moderate for a time and then the errors come again. Same on Chrome, Firefox and Edge.

Same on Brave and Waterfox as well. So I doubt it's a browser issue.

Edited September 8, 2024 by MJF

[faeran]

Just to give you guys a bit of an update with this specific error.

We think we found out what the issue is. This seems to be happening when user-submitted content that lacks necessary metadata enters the queue. From the moderator side, you see the next change on the list attempt to load, but the game lacks essential metadata and cannot be loaded.

What we have done:

• We reviewed the queue and deleted all changes that lack the necessary metadata, so things should be running smoother now

What are we doing:

• We need to identify all the ways changes can be submitted incorrectly and plug those holes
• We need to continue to review the queue for any new changes that users submit that have the required information missing and remove them

At least for right now (until it happens again), the queue should be running smoothly. We are prioritizing the rest and will have it in place as soon as possible.

 

[Thanatos_Prime]

4 hours ago, faeran said:

Just to give you guys a bit of an update with this specific error.

We think we found out what the issue is. This seems to be happening when user-submitted content that lacks necessary metadata enters the queue. From the moderator side, you see the next change on the list attempt to load, but the game lacks essential metadata and cannot be loaded.

What we have done:

• We reviewed the queue and deleted all changes that lack the necessary metadata, so things should be running smoother now

What are we doing:

• We need to identify all the ways changes can be submitted incorrectly and plug those holes
• We need to continue to review the queue for any new changes that users submit that have the required information missing and remove them

At least for right now (until it happens again), the queue should be running smoothly. We are prioritizing the rest and will have it in place as soon as possible.

 

Things are running much more smoothly now. I've moderated well over 200 items without a single issue.