AstroBob

Hi Folks, thanks for the reports and apologies for any issues caused here. We've identified 2 issues with Big Box, and already have a fix for the background images issue you're experiencing. We've published more details in a known issues post here: We'll keep that post updated once we have a hot-fix ready. I totally understand the frustration as these we're not present in beta-3, and we've elaborated on this in the above post. Thanks for bearing with us there, I'll keep y'all posted as we get these fixed up.

Value really loves keeping us on our toes... turns out although the original change that was made to Steam trailers was addressed in beta-3, and NEW change was introduced with how Steam handles trailers right around the time of release, which renders them unusable again. We've gone ahead and documented the current known issues here, in it we elaborate on the new changes made to Steam and how that manifests For anyone seeing issues with Big Box (particularly vertical wheels and background images), we've identified those issues too and are working on a hotfix. Details are outlined in that post. You can also follow the individual known issue reports to be notified once those are ready. Thanks for bearing with us there, and appreciate the reports

⚠️ Known Issues in LaunchBox 13.25 Thanks again to everyone who’s been reporting issues since the 13.25 release. We want to be transparent about some reported issues, why it happened, and what we’re doing next. There are three confirmed issues we’re currently tracking, and we will continue to add new ones as they are discovered. We also suggest upvoting the known issue reports, since that will subscribe you to updates, where you can stay informed on their progress If you are aware of any other changes introduced in 13.25 that are either not working as expected or were not present in 13.25 beta-3, please let us know and we'll be sure to look into these ASAP. ──────────────────────────── 🎬 Steam Trailers Not Downloading Known Issue Report Steam Trailers Unavailable Due to New Steam API Changes Steam trailers are currently unavailable to download in LaunchBox. Earlier this year, Steam made changes to how trailers were exposed via their API. We addressed that change during the 13.25 beta cycle (around Beta 3), and at the time, everything was working as expected. Unfortunately, Steam has since made additional sweeping changes, fully removing direct trailer video files and replacing them with streaming based formats (DASH/HLS and microtrailers). This happened very close to release and after beta testing had wrapped up. What this means: LaunchBox no longer finds any downloadable trailers via Steam because Steam doesn’t have them available anymore Steam Trailers may not appear as an available media type Bulk imports may still show the option, but nothing will download This one is largely bad timing, not a regression introduced by new LaunchBox code. 🔧 Next steps: Supporting Steam trailers again will require a larger overhaul of how we retrieve and process them. This won’t be part of a small hotfix. ──────────────────────────── 🖼️ Big Box Background Images Not Appearing (Older Themes) Known Issue Report Big Box Background Images Not Appearing in Platform View Some Big Box themes on the Platform View that rely on a specific background element, may show nothing in the background where images should appear. The element contains a number of media type priorities depending on user settings including Platform Theme Videos, Random Game Videos, Platform Background Fanart images Random Game Background Fanart images. Important details: Background videos still work Background images do not Modern themes will still be affected when using this element, but are hit less hard if using multiple background layers with their own fallbacks Older themes that rely on this single background element are hit hardest 🔧 Next steps: A fix has already been identified and is being tested for a hotfix. ──────────────────────────── 🎡 Big Box Platform Wheel Missing or Not Rendering Known Issue Report Big Box Platform Wheel Not Rendering Until Scrolling Some users may see the platform wheel missing when entering a view, only appearing after scrolling. What we know: Only affects old vertical coverflow style wheels Horizontal wheels are unaffected The new-styled coverflow wheels are unaffected 🔧 Next steps: We’re actively testing a fix and expect this to be addressed alongside the background image issue. ──────────────────────────── 🧭 Section Sidebar Cannot Be Shown or Hidden Some users have reported that the section sidebar can no longer be toggled on or off after updating to LaunchBox 13.25. In this state: • The menu option to show or hide the section sidebar does nothing • The Ctrl + S shortcut has no effect • Users who previously had the sidebar hidden may now be unable to turn it back on • Users who always had the sidebar enabled may not notice the issue Other UI toggles (such as enabling the Game Details pane) continue to work as expected. This issue does not occur in 13.25 Beta 3 and was introduced in the final release due to an internal logic error during code cleanup. 🔧 Next steps: The issue has already been fixed internally and is going through review. The fix will be included in an upcoming hotfix or hotfix beta. ──────────────────────────── Why These Issues Slipped Through We want to clarify this part, as we’ve seen some understandable frustration around why these issues weren’t caught during Beta 3. In December, prior to the holiday break, we made a set of internal code cleanup changes. These were intended to be low risk, focusing on modernising syntax, improving formatting, and updating some internal disposal logic, rather than changing behaviour or adding new functionality. Because these changes were not expected to affect runtime behaviour, and after running internal testing, we were comfortable letting them ship as part of 13.25. In hindsight, that was the mistake. What this release has shown us is that even changes that look purely internal can still have unintended side effects, particularly in older Big Box themes that rely on legacy elements. Going forward, we’re committing to the following: Any changes touching rendering or lifecycle logic will go through beta testing, regardless of perceived risk Internal refactors will be treated with the same caution as user-facing changes This may slow release cycles slightly, but it’s the right trade-off for stability That’s on us, and we appreciate everyone’s patience while we get things back on track. ──────────────────────────── What’s Next A hotfix release is being prioritised to address: Background images not appearing Platform wheel rendering issues Steam trailer support will require a longer term solution due to Steam’s API changes We’ll keep this thread updated as fixes are confirmed and scheduled Thanks for sticking with us and for the detailed reports, they genuinely help us move faster on this stuff.

This is already possible in Windows using Tools > Scan > For Removes ROMs in Platform / Any Platform option. This will scan your library and give you the option to remove games where it no longer detects the ROM file on disk

Version 1.21 - Released December 4th 2025 Release Summary Full Changelog: https://www.launchbox-app.com/android-about/change-log New Features: Game Progress Tracking has arrived on Android, giving you full control to manually update your game progress status right from the game menu Added a new Game Progress Automation page that can automatically update game progress based on custom rules you define Added a new Game Progress Organization page with drag and drop support to reorder or customize your progress states using defaults or your own values LaunchBox for Android can now be used as an optional Home Screen launcher. Enable this feature from the Options menu. Added a new NAS Management page under Options where you can view your mapped drives, check their connection status, and repair broken links by scanning or updating the IP address Platforms can now be updated. Long press a platform to access the update option. LaunchBox will scan the platform directory for new and removed ROM files, add new ones, and optionally delete removed ones. Added new emulators: AzaharPlus, Snapulator MS, Snepulator SG, ARMSX2, Eden, Suyu, Sudachi, Sudachi (Early Access), Kenji-NX, Benji-SC, NooDS, MelonDS Dev (Dual Screen Fork) Games can now be imported into any platform even if no emulator is currently assigned to that platform Improvements: Improved automatic image downloads for faster performance and better prioritization within game lists Improved performance on the loading page to reduce wait times for large game libraries Fixed: Fixed the issue where Favorited games did not appear first when that option was enabled Fixed the issue where attempting to launch a game triggered an error and caused the launch screen to hang Fixed the issue where deleted games reappeared in the game list after returning to the platform screen Fixed the issue where platform metadata search results briefly appeared and then disappeared Fixed an issue where sorting games did not always arrange them in the correct order Fixed an issue where the Banner Filter view could jump or shift on newer versions of Android when the list was shorter than the device width Fixed the issue where the first controller button press did not register Fixed the issue that caused an error when loading settings if the Settings.xml file was missing Fixed a crash that could occur immediately after an image finished downloading Fixed a crash that could occur when using the directional buttons on a controller while viewing a filters page

Version 13.25 - Released January 27th 2026 Release Summary Full Changelog: https://www.launchbox-app.com/about/changelog New Features: New Premium Feature: Platform Documents let users attach and organize manual or document entries for each platform, shown in the platform details panel and sidebar context menu, in a custom order New Premium Feature: You can now rearrange and remove filter sections in the Side Bar - Tools > Options > Visuals > Filters Side Bar > Section Management New Feature: You can now bulk-update all your emulators at once using the new "Update All" button in the Manage Emulators window New Feature: You can now choose whether to delete associated media files when removing games, with a new checkbox and safer file handling New Feature: Star ratings can now be updated in bulk using the Bulk Edit wizard New Feature: A new Beta Spotlight window appears during beta rounds to highlight new testing areas and features, replacing the Welcome screen and including a quick action button for feedback New Feature: The Themes & Media Pack Manager now includes an "Open Folder" button to quickly access installed files in Explorer Improvements: Region priority logic for game images has been improved to better match your region settings, especially when multiple regions are listed Add and Edit Game metadata searches now support partial word matching, prioritizing exact matches and filtering by platform The 3D Model viewer adds a new rotation lock menu with Free Rotation, Lock Horizontal, and Lock Vertical options, saved across both LaunchBox and Big Box The Edit Game window now includes Next/Previous buttons, allowing you to quickly navigate through the list you opened it from Progress automation now supports a customizable whitelist of allowed values for finer control The Side Bar quick filter now supports additional options for more convenient filtering Improved cloud sync accuracy Fixed: Screensavers no longer flash a game in-between the previous and next game during transitions, resulting in smoother visuals and audio Improved date handling to prevent crashes in certain locale-specific calendar scenarios Restored Steam trailer downloads and resolved associated crashes. The Xbox importer now works correctly again, allowing Xbox games to be imported without errors or failures Game Progress will no longer change to unintended values under certain conditions, ensuring progress tracking remains accurate Various music related issues that could cause stuttering, freezing, or crashing during playback The Xemu plugin update 1.2 is now integrated, resolving issues with downloading the emulator and required dependency files The default LaunchBox theme will no longer attempt to load Related Games items until the Related Games tab is selected A small text issue on the MAME filtering page in the ROM Import Wizard Known Issues:

To close this thread, with today's release of 13.25, this issue is now resolved and steam media downloads should work as normal again. Thanks for bearing with us while we got this sorted.

Hi Folks, Sorry for the delayed response here. I wanted to chime in since this is technically working as expected What’s happening here is that RetroAchievements relies on something called a ROM hash to detect whether a game has achievements. If your ROMs are archived (like zipped .cue/.bin or .7z files), the tool we use to check for achievements (RAHasher) can’t read the contents properly, and therefore can’t match them to the database — even though the emulator itself might still be able to launch the game. LaunchBox does try to extract some archived files temporarily in order to scan them, but this isn’t always reliable, especially for disc-based platforms like Dreamcast or PlayStation, where there can be multiple files involved and the extraction process can be incredibly long. It’s also much slower, heavier on your system, and more prone to misidentifying the contents. ✅ The best approach is to keep disc-based games unarchived (e.g. use the .cue and .bin files directly) if you want proper achievement detection and faster performance. You'll probably vastly improve the speed in which these games load as a bi-product, since it can take a while for disc-based games to extract, and remember it's doing this every time you load the game. Hope that helps clarify, but let me know if anyone is seeing anything to the contrary

Hi Folks, Thanks for the reports here. We're working to try and nail this down, but it's a bit elusive since we're not able to get a solid repro on this. Are any of you able to consistently reproduce what actions make these values reset back to 0? If so, could you please DM me a copy of your data files with instructions, as I'd love to try and get to the bottom of this. Cheers,

Hi Folks, I wanted to provide an update on the status of this beta. I apologise as I know it's been quite a long one, with long stretches of time in between releases. While the holidays definately had an impact on this, we're also adjusting some of our build and release processes on the backend which has contributed to the longer-than-usual release cycle here. That said, the upside is that we're still managing to squeeze in a few things before the official 13.25 release, but we're hoping to have this wrapped up and ready for you very soon. As always, thank you for all the reports here. I am particularly interested to try and nail down some of the reports around stats tracking, particularly playtime / count / last played, being reset to zero. In all of those cases, I'm curious to known if there is anyone experience that WHO DOES NOT have cloud stats syncing enabled? This has usually been the cause of some of these issues but if you're seeing otherwise and are able to reproduce things please let us know. We know there's an issue here, but haven't quite been able to get a solid repro just yet.

Hi folks, I wanted to share a consolidated update on the Big Box startup video issue, and first off, thank you again for your patience and for all the detailed reports you’ve shared. We also apologize for the long gaps between updates — this has been a particularly difficult issue to pin down. Where things stand now After extensive investigation, we’ve successfully been able to reproduce the issue internally, but only on specific machine configurations. This was a major breakthrough, as for a long time we couldn’t reproduce the problem at all. Even now, the behavior remains extremely inconsistent and temperamental, which has made debugging especially challenging. On affected systems, the behavior often looks like this: • The startup video may play correctly on the first launch • Subsequent launches frequently skip the video • In some cases, restarting Windows allows the video to play again — but usually only once • Even that pattern isn’t reliable, and results can vary from launch to launch This inconsistency is exactly what slowed progress early on, but having at least one reproducible environment has finally given us something concrete to work with. What we’re doing about it Because of how unreliable the existing behavior is, we’ve made the decision to rebuild the Big Box startup video system from the ground up rather than trying to patch the current implementation. The good news: • Early testing of the new system is showing much more reliable startup video playback • Repeated launches behave consistently across the machines we’re testing • The new implementation is currently in active testing, but results so far are very encouraging We’re confident this is the right long-term solution. Official tracking going forward We’ve now created an official Known Issue report that pulls everything together, what’s affected, what we’ve learned so far, and how we’re approaching the fix. This will be the single place we keep updated going forward, rather than scattering updates across forum replies: 👉 Known Issue: Big Box Startup Videos Not Playing Reliably https://feedback.launchbox.gg/p/known-issue-big-box-startup-videos-not-playing-reliably If you’re affected, please upvote that issue to receive updates on when it will land. Thanks again to everyone who reported the issue, tested variations, and stuck with us while we worked through this. We know it’s been frustrating, but we’re finally confident we’re on the right track to resolving it properly.

Hiya, Can you go to Tools > Options, and then under Visual > Filter Side Bar > Game Details, do you have the `Achievements` item checked? This preference is where you configure what shows up in the games detial pane, and this is on my default in fresh builds which is what might explain why you saw it on a fresh install

Hiya, Thanks again to everyone who’s taken the time to report this and help us investigate, and apologies for the long gap between updates while we worked through it. We’ve now created an official Known Issue report covering the Big Box startup video problem. This pulls together what we’ve learned so far, what’s affected, and how we’re approaching a fix, and it’ll be the place we keep updated going forward: 👉 Known Issue: Big Box Startup Videos Not Playing Reliably https://feedback.launchbox.gg/p/known-issue-big-box-startup-videos-not-playing-reliably Quick update on progress We’ve been able to reproduce the issue internally on specific machines Because the issue is extremely inconsistent, we’ve taken the approach of rebuilding the startup video system from the ground up Early testing of this new implementation is showing much more reliable behavior across repeated launches The implementation is still in active testing, but we’re confident we’re finally on the right track. If you’re affected, please follow the Known Issue report above for ongoing updates rather than tracking individual forum replies. If you haven’t already shared system details and would like to help further, the Known Issue post also lists the info that’s most useful for us while testing continues. Thanks again for your patience and for all the detailed reports, they genuinely made a difference here.

Hi folks, Wanted to jump in to provide an update on this, and firstly, apologies for the radio silence and lack of updates here. We’ve been closely following the reports in this thread, but until recently we were unable to reproduce the issue internally. We strongly believe this is related to a combination of specific machine environments, but the good news is that we’ve finally been able to track down a machine that does experience the problem, which gives us something concrete to investigate. We’re currently digging in to understand exactly where the issue lies and what’s causing it. Frustratingly, as I’m sure many of you are experiencing, the issue is incredibly temperamental. While we do now have a machine that exhibits the behavior, we’re still not able to consistently reproduce it. For example, in my case on a Lenovo Legion Go, I’m seeing behavior similar to what others have reported: the startup video will usually play on the first launch, but on subsequent launches it’s skipped. Some users have reported that restarting Windows causes the video to work again, but only on the first launch after reboot, with later launches skipping it once more. Even that behavior has proven inconsistent for me personally, sometimes the video is skipped even after a fresh restart. That said, as we continue debugging, it would be extremely helpful if anyone affected is willing to share the following details, as they may help us narrow down a common factor: Machine specs Integrated vs. external graphics Windows OS version How you’re launching Big Box (standalone EXE, via Windows shell, or launched from within LaunchBox) Which startup video are you using (please include a link to the forum download page if possible) Whether you have a single startup video or multiple videos in your startup folder Confirmation that your startup videos are located in LaunchBox/Videos/Startup Which playback engine you’re using (FFMPEG vs. Windows Media Player), and whether switching engines makes any difference We’re continuing to work toward getting to the bottom of this, and we apologize for how long it’s taken to get a solid lead. Once we’re able to consistently reproduce the issue, I’ll likely create a known issue entry so everyone can more easily follow along. In the meantime, I’ll continue to provide updates here as we make progress. Thanks again for your patience and for all the detailed reports, but hopefully we're on the right track to nail this down once and for all

Sorry for the issues here, this isn’t an issue your end, but an issue with the EmuMovie’s API being down at the moment. Unfortunately this has happened a fair few times recently but usually resolves itself after a day or so. Might be worth trying again once you’re back and hopefully should be up and running again

Hi Folks, Thanks for the report. We do have an official troubleshooting guide regarding performance, with multiple steps and optimisations that you can take that may help out. I’m attaching it below: - https://feedback.launchbox.gg/help/articles/9454889-troubleshooting-launchbox-and-big-box-performance It would be great if you’re able to run through that guide and make some of the suggested tweaks to see if that helps, and also please make sure you’re on the latest 13 version (currently 13.24), since we are continuously adding optimisations and improvements around performance. Let us know how you get on and if any of those suggestions make a noticable difference for you

Hi there, Sorry for the delayed reply here. May I ask are you able to update to the latest beta 13.25 beta-3, since there have been some fixes to the screensaver mode in this version. If it still happens on this version let us know - How to update to beta versions

Just adding for anyone else stumbling upon this post, we have a troubleshooting guide specifically for instances of LaunchBox / Big Box getting stuck in task manager. - https://feedback.launchbox.gg/help/articles/0507346-troubleshooting-another-instance-is-already-running-error It provides some steps you can take to try and troubleshoot this if it continues to happen

Hi Folks, Just to let everyone here know we have a feature request scoped for this which you can access here: - https://feedback.launchbox.gg/p/favorite-tag-game-controller-mapping-and-filter-side-bar-pinning Please don’t hesitate to upvote it to follow along with updates. Cheers,

Hi Folks, I’m not sure if this is 100% related but Epic Games recently updated their terms of service, which needs to be accepted on their website before the imports will work. If you log into the Epic Games store via your browser, if you are prompted to accept the new terms, once you do so imports should work again. If not let us know and we can rule this out and see what next steps would be

Hi everyone, We’ve just released a new beta version of LaunchBox that restores Steam trailer downloads and resolves the related crashes. You can get the fix by updating to the latest beta (currently 13.25 beta-3). To learn how to update to a beat build, check out our guide here: 🔗 https://feedback.launchbox.gg/help/articles/4797671-launchbox-beta-versions If you’d prefer not to update to a beta build, don’t worry — this fix will be included in the upcoming official 13.25 release. Thank you for your patience while we worked to resolve this issue.

Hi folks, apologies for the delayed follow-up on this. Unfortunately, there is no official fix for the Microsoft Storefront integration just yet. We’re still working on it, but whenever these backend changes occur with each storefront provider, it often requires us to rewrite a significant portion of our integration code. We’re facing similar issues at the moment with a backend change to Steam, which we’ve been prioritizing and hope to have resolved very soon. We’re due to push our official Android and Windows updates in the coming weeks, so for full transparency, it’s very likely that we won’t have a fix for the MS Storefront integration ready in time for that release. Rest assured, though, that we are actively working on it. The workaround that @kmeyer1212 suggested is a good one, if you have shortcuts, you can still point your game entries to those. And as of a recent release (I believe 13.24), Windows shortcuts are now handled properly with auto-ROM imports and directory scanning. I know this isn’t ideal, but we’ll be sure to update the official bug report as soon as we have more information. Thanks for bearing with us.

Hey there! 👋 Welcome to the LB family! So when you close Big Box, the default behaviour will not automatically open LaunchBox. If you want to do that, from Big Box's system menu, there's an item called Switch To Desktop Mode which will close Big Box gracefully and take you into LaunchBox. Likewise, in LaunchBox, if you click the LaunchBox logo in the top left, there's an option to go straight to Big Box, without needing to close LaunchBox down first. If you’re seeing the “Another instance of LaunchBox or Big Box is already running” message, it’s likely that the app didn’t fully close due to a background process hanging. We’ve put together a guide that walks through common causes and steps you can take to resolve it: 👉 https://feedback.launchbox.gg/help/articles/0507346-troubleshooting-another-instance-is-already-running-error If you continue to see that error after following the steps in that guide, feel free to reach out—we’ll be happy to help investigate further!

Black Friday is here, and we’ve dialed our prices back like it’s 1999 😎 Everything on our site is discounted with savings up to 50% off. From Windows to Android, upgrades, renewals, and bundles – if it’s on our site, it’s on sale. 👾 What’s on Sale: LaunchBox Premium for Windows LaunchBox for Android Renewals and upgrades Bundles -------------------------- 🔗 Purchase link: -------------------------- We’re incredibly grateful that our community looks forward to this time each year, it’s truly become a LaunchBox tradition. For our friends who celebrate Thanksgiving, we hope you enjoy a wonderful long weekend filled with great food, relaxation, and plenty of gaming. And of course, let us know what you’ll be playing! 🎮 Happy Black Friday, and happy gaming! 💙 The LaunchBox team

Hiya, thanks for the update, and apologies that this thread has been a bit quiet recently. We’re currently gearing up for the next round of this beta, which includes a new set of fixes. Unfortunately, we haven't been able to reproduce your specific crash just yet and so can’t guarantee that it will address this issue specifically, but rest assured that we’re reviewing all of the logs and reports shared here to help us pinpoint areas for improvement. We genuinely appreciate you taking the time to send them over. Thanks again for keeping the reports coming, and apologies for the recent lack of acknowledgment. We hope to have a new beta ready soon so we can continue narrowing these issues down.