Big Box - Crashing while in attract mode

[Monsterclip]

For me, 12.15 started nightly attract mode lock ups. It would run for days before that. 

12.16 doesn't fix it.

I had always been using the Windows Media Player option because VLC would lock up for me. I'll switch back to VLC and give it a shot.

[Seph1roth]

Same. After recent updates scrolling in or out of attract mode is very choppy and slow and it locks up after several hours in attract mode.

[garrett521]

On 10/22/2022 at 9:23 AM, brgruett50 said:

Same. After recent updates scrolling in or out of attract mode is very choppy and slow and it locks up after several hours in attract mode.

Same here.  While in Attract Mode, choppiness is noticeable and sometimes causes second monitor (used for marquees) to change to a different marquee while attract mode is still spinning.

[C-Beats]

We are actively looking into this, I'll let you know when any changes make it into a beta release and ping you to see if you can confirm if the changes improve the situation.

[Monsterclip]

After version 13.0 update, Attract Mode will go for about 6 or 7 hours, then crash completely. 

Before (12.15/12.16), it would lock up and I'd have to close it down. 

Now, it will just close itself down. No error or anything that I see - when I pass by my machine again, it's just not running.

[C-Beats]

Are you seeing anything in Windows Event Viewer? I know Jason has an army of test machines and all were started with the 13.0 official release before we deployed it, and as of last night he reported in that all were still running.

[Jason Carr]

Yes, my test machines are all still running now a few days in. We did fix a number of stability things for this release, so whatever @Monsterclip is running into is something we haven't seen before, I'm guessing.

[Jason Carr]

Do let us know @Monsterclip what themes and views you're using in Big Box. Also, I don't want to be a broken record, but make sure you're using VLC and not WMP.

[marcosgaming]

I'm using Unified Refried. 

I use always vlc. 

I never use this option, it's first time. 

I have more 70.000 games preconfigures.

Please I'm worry for my collection Jason. 

[Jason Carr]

1 minute ago, marcosgaming said:

I'm using Unified Refried. 

I use always vlc. 

I never use this option, it's first time. 

I have more 70.000 games preconfigures.

Please I'm worry for my collection Jason. 

Confused here. Are you Monsterclip?

[marcosgaming]

Maybe it's problem of theme? 

I try to change it just now. 

[marcosgaming]

No no I'm marcosgaming

[Jason Carr]

15 minutes ago, marcosgaming said:

No no I'm marcosgaming

Okay, but we never heard any details from you as to what your issue is.

[marcosgaming]

21 minutes ago, Jason Carr said:

Ok, ma non abbiamo mai sentito da te alcun dettaglio su quale sia il tuo problema.

No Jason i open other ticket but I've fixed the problem. 

I have big collection of games and usually i use Unified Refried theme. 

I've tried for first time to select from General options "hidden games without video" and after a Long loading works very good but the flag option rest always deactivate so for really deactivate this option i must unistall this theme or repair it and later i check all games normally. For now it's better that i don't use this option. Maybe there is a bug, maybe i have much games. I don't know. Can i write creator of this theme? Anyone knows him? 

Thanks. 

[Monsterclip]

@C-Beats I glanced at the Event Viewer but there's a lot going and Im not sure where to look. If you can help me out, I can get BigBox to crash again and see what I get.

@Jason Carr Yep, running VLC. I'm using Unified Refried. I have a digital marquee also which uses images (not videos). Hmm, any other info I can get you, just let me know.

Thanks!

[C-Beats]

8 minutes ago, Monsterclip said:

@C-Beats I glanced at the Event Viewer but there's a lot going and Im not sure where to look. If you can help me out, I can get BigBox to crash again and see what I get.

@Jason Carr Yep, running VLC. I'm using Unified Refried. I have a digital marquee also which uses images (not videos). Hmm, any other info I can get you, just let me know.

Thanks!

If you open Event Viewer you want to look inn Windows Logs > Application. Then once that grid loads up you'd look for a event log where the Level is "Error" and the source is "Application Error" Then look for one that mentions the faulting application name being BigBox.exe. Typically these come in pairs. One just says that Big Box faulted, and then another that has the actual error. The actual error is typically more useful, but both could be helpful.

[Monsterclip]

You got it. I started BigBox an hour ago, will update this later tonight when it crashes.

[Monsterclip]

@Jason Carr

I added a text file with that information in it. Thanks for looking into it!

crash_log_event_viewer.txt

Edited November 19, 2022 by Monsterclip

[Capa]

I've also been experiencing this issue with attract mode freezing.

[C-Beats]

On 11/19/2022 at 12:43 AM, Monsterclip said:

@Jason Carr

I added a text file with that information in it. Thanks for looking into it!

crash_log_event_viewer.txt 3.21 kB · 1 download

What theme are you running? Event Viewer log reads like the fault was a memory access violation which typically happens when you run out of memory.