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Big box freezing on startup


Thilen123
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Ive used launchbox for a while now and decided to upgrade to big box. But the second i try to launch big box it freezes on the startup screen, When i take a look in the task manager the cpu use on big box is at 0%. I also get the same problem when i try to open the options menu in launchbox, Ive done a clean install of windows 2 times now and the issue still persists. Im seriously starting to think this is hardware related but i can't be sure of that. any help would be much appreciated.

Specs:

CPU: i5 7600k

MOBO: Prime z270-a

GPU:  gtx 1060 6gb

RAM: 32GB DDR4 3000Mhz

Edited by Thilen123
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6 hours ago, wallmachine said:

This has been happening for me as well, but only for BigBox

Same here, it only happens launching Bigbox for me, and even then its only sometimes. Usually i would just restart the PC and then it starts fine.

I was trying to figure out what causes it recently. I launch Bigbox, the logo appears and nothing else loads. The logo had been sitting on my screen for about 10 minutes, task manager shows it at 0% like was mentioned. I'm messing around with different things in Windows. i went to C:\Users\username\AppData\Local\Temp\. Deleted all my temp files in that folder. As soon as i deleted all the temp files, like a microsecond later the Bigbox process that was stalled, launches faster than i've ever seen it launch before.

Am I losing my mind or am i on to something here?

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Posted (edited)
3 hours ago, zugswang said:

What version are you on ?

Have you updated your graphics card nvidia drivers to latest version ?

 

Yep windows is on latest build aswell as C++ runtimes, .NET core and my gpu driver. Ive also re installed big box but the issue still persists. 

Edited by Thilen123
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Same here.

Updated to latest video drivers, only antivirus is the one that comes with windows. Set bigbox.exe as an exception to any windows defender tinkering.

I can confirm that what seemed like it not loading because of freezing is just taking a really long time. Sometimes i will get a "Bigbox is not responding, do you want to wait" message, sometimes not. Usually after 10 minutes it just suddenly loads.

Edited by pixelcide
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If clearing your temp files helped speed up your load time it would typically indicate that your drive is getting full which is affecting the ability of the OS to index the drive or you could be on a SSD in which case they just read slower when full. I would run a checkdisk scan to ensure you don't have any bad sectors on the drive as well. On start up we do a lot of file loading to help cache information to help Big Box run better, wondering if we are running into any issues with that read process taking longer than usual because of a faulty or failing drive (though I have my doubts it would be the cause for all of you at the same time)

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Not entirely sure if the temp thing triggered it or just finally loaded at that time by sheer coincidence, im leaning toward weird coincidence though since i've tried and i cant replicate it.

I am running an SSD. I have about 40 GB free out of 500 GB. I ran chkdsk, 0 bad sectors, 0 bad file records, windows found no problems.

ran another small program to test the health of the drive and it rates it at "89% Good". Probably have quite a few years before it gets near failing levels.

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I sincerely doubt that lack of space is causing as significant of a performance hit as you are seeing, but you are well over the recommended max usage of your SSD if you are looking to gain peak performance from it. Generally you want to keep it under 80% utilization if you want max read/write speeds. Do you have debug logging on? If not could you turn it on (in LaunchBox) and then load Big Box and just let it open, run it a minute or so and then close it and send me the log it generates. May get some more pertinent information that way.

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Thats a good idea. I forgot the Launchbox debug will debug Bigbox as well.

Ok, so i've freed up some more space. I have over 60 Gb free on a 500 Gb SSD. Had Bigbox take forever to open again, but i had debug on this time. Note, i didn't end task when Bigbox was taking forever to open, instead i just waited and it opened after about 10 minutes. Here's the important parts of the log file.

(log file right before it seemed to get stuck)

2021-08-20 03:41:10 PM Initializing CefSharp...
2021-08-20 03:41:10 PM CefSharp initialized successfully.
2021-08-20 03:41:16 PM Resolving assembly Unbroken.LaunchBox.Windows.resources, Version=0.0.0.0, Culture=en-US, PublicKeyToken=97d6238f04304129...
2021-08-20 03:41:16 PM Resolving assembly Unbroken.LaunchBox.Windows.resources, Version=0.0.0.0, Culture=en, PublicKeyToken=97d6238f04304129...
2021-08-20 03:41:16 PM Resolving assembly Unbroken.LaunchBox.Windows.resources, Version=0.0.0.0, Culture=en-US, PublicKeyToken=97d6238f04304129...
2021-08-20 03:41:16 PM Resolving assembly Unbroken.LaunchBox.Windows.resources, Version=0.0.0.0, Culture=en, PublicKeyToken=97d6238f04304129...
2021-08-20 03:41:17 PM DataManager.SaveInternal started.
2021-08-20 03:41:17 PM Saving InputBindings.xml...
2021-08-20 03:41:17 PM Saving GameControllers.xml...
2021-08-20 03:41:18 PM Saving ListCache.xml...
2021-08-20 03:41:18 PM Saving Settings.xml...
2021-08-20 03:41:19 PM DataManager.SaveInternal completed successfully.
2021-08-20 03:41:19 PM Resolving assembly Meta.Vlc.resources, Version=1.0.0.0, Culture=en-US, PublicKeyToken=null...
2021-08-20 03:41:19 PM Resolving assembly Meta.Vlc.resources, Version=1.0.0.0, Culture=en, PublicKeyToken=null...
2021-08-20 03:41:20 PM Unbroken.LaunchBox.Windows.Desktop.ViewModels.MainViewModel.window.SizeChanged Start
2021-08-20 03:41:20 PM Unbroken.LaunchBox.Windows.Desktop.ViewModels.MainViewModel.window.SizeChanged Before Set Side Bar Max Width to 800 Less
2021-08-20 03:41:20 PM Unbroken.LaunchBox.Windows.Desktop.ViewModels.MainViewModel.window.SizeChanged Before Notify Side Bar Max Width
2021-08-20 03:41:20 PM Unbroken.LaunchBox.Windows.Desktop.ViewModels.MainViewModel.window.SizeChanged Completed
2021-08-20 03:41:20 PM Unbroken.LaunchBox.Windows.Desktop.ViewModels.MainViewModel.window.SizeChanged Start
2021-08-20 03:41:20 PM Unbroken.LaunchBox.Windows.Desktop.ViewModels.MainViewModel.window.SizeChanged Before Set Side Bar Max Width to 800 Less
2021-08-20 03:41:20 PM Unbroken.LaunchBox.Windows.Desktop.ViewModels.MainViewModel.window.SizeChanged Before Notify Side Bar Max Width
2021-08-20 03:41:20 PM Unbroken.LaunchBox.Windows.Desktop.ViewModels.MainViewModel.window.SizeChanged Completed
2021-08-20 03:41:21 PM Unbroken.LaunchBox.Windows.Desktop.ViewModels.MainViewModel.window.SizeChanged Start
2021-08-20 03:41:21 PM Unbroken.LaunchBox.Windows.Desktop.ViewModels.MainViewModel.window.SizeChanged Before Set Side Bar Max Width to 800 Less
2021-08-20 03:41:21 PM Unbroken.LaunchBox.Windows.Desktop.ViewModels.MainViewModel.window.SizeChanged Before Notify Side Bar Max Width
2021-08-20 03:41:21 PM Unbroken.LaunchBox.Windows.Desktop.ViewModels.MainViewModel.window.SizeChanged Completed
2021-08-20 03:41:27 PM GameDetailsViewModel AttachView LoadVideoMusic Start
2021-08-20 03:41:27 PM GameDetailsViewModel LoadVideoMusic MusicNotPlaying Start
2021-08-20 03:41:27 PM Music.Prepare Start
2021-08-20 03:41:27 PM GameDetailsViewModel LoadVideoMusic MusicNotPlaying Complete
2021-08-20 03:41:27 PM GameDetailsViewModel AttachView LoadVideoMusic Completed
2021-08-20 03:41:27 PM Music.Kill Start
2021-08-20 03:41:27 PM Music.Kill Finished
2021-08-20 03:41:27 PM Music.NotifyTrackList Start
2021-08-20 03:41:27 PM Music.NotifyTrackList Invoke WPF
2021-08-20 03:41:27 PM Unbroken.LaunchBox.Windows.Desktop.ViewModels.MainViewModel.window.SourceInitialized Start
2021-08-20 03:41:27 PM Unbroken.LaunchBox.Windows.Desktop.ViewModels.MainViewModel.window.SourceInitialized Before Add Hook
2021-08-20 03:41:27 PM Unbroken.LaunchBox.Windows.Desktop.ViewModels.MainViewModel.window.SourceInitialized Completed
2021-08-20 03:41:27 PM Unbroken.LaunchBox.Windows.Desktop.ViewModels.MainViewModel.window.Activated Start
2021-08-20 03:41:27 PM Unbroken.LaunchBox.Windows.Desktop.ViewModels.MainViewModel.window.Activated Before JoystickTimer Enabled Set
2021-08-20 03:41:27 PM Unbroken.LaunchBox.Windows.Desktop.ViewModels.MainViewModel.window.Activated Before Resume Video
2021-08-20 03:41:27 PM Unbroken.LaunchBox.Windows.Desktop.ViewModels.MainViewModel.window.Activated Before Check Already Focused
2021-08-20 03:41:27 PM Unbroken.LaunchBox.Windows.Desktop.ViewModels.MainViewModel.window.Activated Not Already Focused, Proceeding to Get Handle
2021-08-20 03:41:27 PM Unbroken.LaunchBox.Windows.Desktop.ViewModels.MainViewModel.window.Activated Got Handle, Proceeding to Set Focus
2021-08-20 03:41:27 PM Unbroken.LaunchBox.Windows.Desktop.ViewModels.MainViewModel.window.Activated Got Element
2021-08-20 03:41:27 PM Unbroken.LaunchBox.Windows.Desktop.ViewModels.MainViewModel.window.Activated Before Set Focus On Element
2021-08-20 03:41:27 PM Unbroken.LaunchBox.Windows.Desktop.ViewModels.MainViewModel.window.Activated Before Setting Already Focused
2021-08-20 03:41:27 PM Unbroken.LaunchBox.Windows.Desktop.ViewModels.MainViewModel.window.Activated Completed
2021-08-20 03:41:36 PM MainViewModel.Window.Closing event started.
2021-08-20 03:41:36 PM Music.Pause Start
2021-08-20 03:41:36 PM Starting SaveClosingSettings
2021-08-20 03:41:36 PM DataManager.SaveInternal started.
2021-08-20 03:41:36 PM Saving InputBindings.xml...
2021-08-20 03:41:36 PM Unbroken.LaunchBox.Windows.Desktop.ViewModels.MainViewModel.window.Deactivated Start
2021-08-20 03:41:36 PM Unbroken.LaunchBox.Windows.Desktop.ViewModels.MainViewModel.window.Deactivated Before Pause Video
2021-08-20 03:41:36 PM Unbroken.LaunchBox.Windows.Desktop.ViewModels.MainViewModel.window.Deactivated Completed
2021-08-20 03:41:36 PM MainViewModel.window.Closed event started.
2021-08-20 03:41:36 PM Waiting on DataManager save thread to finish... (window.Closed)
2021-08-20 03:41:37 PM Saving GameControllers.xml...
2021-08-20 03:41:37 PM Saving ListCache.xml...
2021-08-20 03:41:38 PM Saving Settings.xml...
2021-08-20 03:41:38 PM Saving BigBoxSettings.xml...
2021-08-20 03:41:39 PM DataManager.SaveInternal completed successfully.
2021-08-20 03:41:41 PM Waiting on DataManager save thread to finish... (window.Closed 2)
2021-08-20 03:41:41 PM MainViewManager.window.Closed event finished. Calling Environment.Exit
2021-08-20 03:41:42 PM FIRST CHANCE EXCEPTION: A task was canceled.
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
2021-08-20 03:41:42 PM FIRST CHANCE EXCEPTION: The operation has timed out.
   at System.Windows.Threading.Dispatcher.InvokeImpl(DispatcherOperation operation, CancellationToken cancellationToken, TimeSpan timeout)

At this moment, the Bigbox logo is on the screen but nothing is finishing loading. 10 minutes later it loads and this is the logfile for that (it saved this part as a new logfile btw)

2021-08-20 03:41:43 PM All necessary config files and folders now confirmed to exist.
2021-08-20 03:41:50 PM DataManager.SaveInternal started.
2021-08-20 03:41:50 PM Saving InputBindings.xml...
2021-08-20 03:41:50 PM Saving GameControllers.xml...
2021-08-20 03:41:51 PM Saving ListCache.xml...
2021-08-20 03:41:51 PM Saving Settings.xml...
2021-08-20 03:41:52 PM DataManager.SaveInternal completed successfully.
2021-08-20 03:48:34 PM FIRST CHANCE EXCEPTION: HRESULT: [0x80040154], Module: [SharpDX.DirectInput], ApiCode: [DIERR_DEVICENOTREG/DeviceNotRegistered], Message: Class not registered

   at Unbroken.LaunchBox.Windows.GameControllers.GameControllerHandler.InitializeDevice(String id, String name)
2021-08-20 03:48:34 PM EXCEPTION IGNORED: HRESULT: [0x80040154], Module: [SharpDX.DirectInput], ApiCode: [DIERR_DEVICENOTREG/DeviceNotRegistered], Message: Class not registered

   at Unbroken.LaunchBox.Windows.GameControllers.GameControllerHandler.InitializeDevice(String id, String name)
2021-08-20 03:51:54 PM FIRST CHANCE EXCEPTION: HRESULT: [0x80040154], Module: [SharpDX.DirectInput], ApiCode: [DIERR_DEVICENOTREG/DeviceNotRegistered], Message: Class not registered

   at Unbroken.LaunchBox.Windows.GameControllers.GameControllerHandler.InitializeDevice(String id, String name)
2021-08-20 03:51:54 PM EXCEPTION IGNORED: HRESULT: [0x80040154], Module: [SharpDX.DirectInput], ApiCode: [DIERR_DEVICENOTREG/DeviceNotRegistered], Message: Class not registered

   at Unbroken.LaunchBox.Windows.GameControllers.GameControllerHandler.InitializeDevice(String id, String name)
2021-08-20 03:51:54 PM MainViewModel setting active view model: PlatformWheel2FiltersViewModel
2021-08-20 03:51:54 PM FIRST CHANCE EXCEPTION: ImageSourceConverter cannot convert from System.String.
   at System.ComponentModel.TypeConverter.GetConvertFromException(Object value)
2021-08-20 03:51:54 PM FIRST CHANCE EXCEPTION: ImageSourceConverter cannot convert from System.String.
   at System.ComponentModel.TypeConverter.GetConvertFromException(Object value)
   at System.ComponentModel.TypeConverter.ConvertFrom(ITypeDescriptorContext context, CultureInfo culture, Object value)
   at System.Windows.Media.ImageSourceConverter.ConvertFrom(ITypeDescriptorContext context, CultureInfo culture, Object value)
2021-08-20 03:51:54 PM FIRST CHANCE EXCEPTION: ImageSourceConverter cannot convert from System.String.
   at MS.Internal.Data.DefaultValueConverter.ConvertHelper(Object o, Type destinationType, DependencyObject targetElement, CultureInfo culture, Boolean isForward)
2021-08-20 03:51:55 PM FIRST CHANCE EXCEPTION: ImageSourceConverter cannot convert from System.String.
   at System.ComponentModel.TypeConverter.GetConvertFromException(Object value)
2021-08-20 03:51:55 PM FIRST CHANCE EXCEPTION: ImageSourceConverter cannot convert from System.String.
   at System.ComponentModel.TypeConverter.GetConvertFromException(Object value)
   at System.ComponentModel.TypeConverter.ConvertFrom(ITypeDescriptorContext context, CultureInfo culture, Object value)
   at System.Windows.Media.ImageSourceConverter.ConvertFrom(ITypeDescriptorContext context, CultureInfo culture, Object value)
2021-08-20 03:51:55 PM FIRST CHANCE EXCEPTION: ImageSourceConverter cannot convert from System.String.
   at MS.Internal.Data.DefaultValueConverter.ConvertHelper(Object o, Type destinationType, DependencyObject targetElement, CultureInfo culture, Boolean isForward)
2021-08-20 03:51:55 PM FIRST CHANCE EXCEPTION: ImageSourceConverter cannot convert from System.String.
   at System.ComponentModel.TypeConverter.GetConvertFromException(Object value)
2021-08-20 03:51:55 PM FIRST CHANCE EXCEPTION: ImageSourceConverter cannot convert from System.String.
   at System.ComponentModel.TypeConverter.GetConvertFromException(Object value)
   at System.ComponentModel.TypeConverter.ConvertFrom(ITypeDescriptorContext context, CultureInfo culture, Object value)
   at System.Windows.Media.ImageSourceConverter.ConvertFrom(ITypeDescriptorContext context, CultureInfo culture, Object value)
2021-08-20 03:51:55 PM FIRST CHANCE EXCEPTION: ImageSourceConverter cannot convert from System.String.
   at MS.Internal.Data.DefaultValueConverter.ConvertHelper(Object o, Type destinationType, DependencyObject targetElement, CultureInfo culture, Boolean isForward)
2021-08-20 03:51:55 PM Music.Pause Start
2021-08-20 03:51:55 PM Music.Resume Start
2021-08-20 03:51:58 PM FIRST CHANCE EXCEPTION: Object reference not set to an instance of an object.
   at COMMUNITYconverters.FileFallbackWithSearch.Convert(Object[] values, Type targetType, Object parameter, CultureInfo culture)
2021-08-20 03:51:58 PM Music.Resume Start
2021-08-20 03:51:59 PM VlcPlayer.Dispose: Beginning...
2021-08-20 03:51:59 PM VlcPlayer.Dispose: Calling Stop method...
2021-08-20 03:51:59 PM VlcPlayer.Dispose: Disposing VlcMediaPlayer.Media...
2021-08-20 03:51:59 PM VlcPlayer.Dispose: Disposing VlcMediaPlayer...
2021-08-20 03:51:59 PM VlcPlayer.Dispose: Nulling out VlcMediaPlayer...
2021-08-20 03:51:59 PM VlcPlayer.Dispose: Freeing lock callback handle...
2021-08-20 03:51:59 PM VlcPlayer.Dispose: Freeing unlock callback handle...
2021-08-20 03:51:59 PM VlcPlayer.Dispose: Freeing display callback handle...
2021-08-20 03:51:59 PM VlcPlayer.Dispose: Freeing format callback handle...
2021-08-20 03:51:59 PM VlcPlayer.Dispose: Freeing cleanup callback handle...
2021-08-20 03:51:59 PM VlcPlayer.Dispose: Finished.
2021-08-20 03:52:00 PM Music.Initialize Start
2021-08-20 03:52:00 PM Music.Kill Start
2021-08-20 03:52:00 PM Music.Kill Finished
2021-08-20 03:53:10 PM Music.StopAndResumeBackground Start
2021-08-20 03:53:10 PM MainViewModel setting active view model: SystemViewModel
2021-08-20 03:53:10 PM Music.Kill Start
2021-08-20 03:53:10 PM Music.Kill Finished
2021-08-20 03:53:13 PM Big Box Beginning Shutdown Process...
2021-08-20 03:53:13 PM Big Box Shutdown: Killing Controller Thread...
2021-08-20 03:53:13 PM Big Box Shutdown: Killing Keyboard Automation...
2021-08-20 03:53:13 PM Big Box Shutdown: Clearing View Models...
2021-08-20 03:53:13 PM MainViewModel setting active view model: No Value
2021-08-20 03:53:13 PM Music.Kill Start
2021-08-20 03:53:13 PM Music.Kill Finished
2021-08-20 03:53:14 PM Big Box Shutdown: Shutting Down LEDBlinky Support...
2021-08-20 03:53:14 PM Big Box Shutdown: Closing Windows...
2021-08-20 03:53:14 PM Big Box Shutdown: Unhiding Taskbar...
2021-08-20 03:53:14 PM Big Box Shutdown: Unhiding Cursor...
2021-08-20 03:53:14 PM Big Box Shutdown: Saving Selections...
2021-08-20 03:53:14 PM Big Box Shutdown: Shutting Down Audio Engine...
2021-08-20 03:53:14 PM Big Box Shutdown: Waiting for Save Process to Complete...
2021-08-20 03:53:14 PM Big Box Shutdown: Removing Temporary Files...
2021-08-20 03:53:14 PM Big Box Shutdown: Killing Background Updater...
2021-08-20 03:53:14 PM Big Box Shutdown: Running Automatic Data Backup...
2021-08-20 03:53:16 PM Big Box Shutdown: Invoking Before Final Quit...
2021-08-20 03:53:17 PM Big Box Shutdown: Shutting Down CEF...
2021-08-20 03:53:17 PM Big Box Shutdown: Final Shutdown
2021-08-20 03:55:14 PM FIRST CHANCE EXCEPTION: A task was canceled.
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
2021-08-20 03:55:14 PM FIRST CHANCE EXCEPTION: A task was canceled.
   at System.Windows.Threading.DispatcherOperation.Wait(TimeSpan timeout)
   at System.Windows.Threading.Dispatcher.InvokeImpl(DispatcherOperation operation, CancellationToken cancellationToken, TimeSpan timeout)

Bigbox was only open for a moment before i chose to return to Launchbox, which it did with no problems.

Anyone know what the issue might be that causes it to take forever opening? I have Launchbox and Bigbox both set to run as Administrator.

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  • 3 weeks later...

yes I have always had this issue on only one of my PCS. It literlaly takes 5-10min to load a small collection on fresh OS install and fresh bigbox with only a few roms. I have heard varies reports its geforce related and others say its icue which i have both. Closing those apps does nothing. Terminating the services with those apps does nothing. It also freezes when in options on both bigbox (way worse than launchbox) and launchbox. This is such a big issue for me I've never been able to even use it on my main gaming PC with the hardware I need to emulate to greatness. This is so annoying and we need a proper diagnosis and fix. Everything out there others have suggested does not work. 

 

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2 hours ago, abattrick said:

yes I have always had this issue on only one of my PCS. It literlaly takes 5-10min to load a small collection on fresh OS install and fresh bigbox with only a few roms. I have heard varies reports its geforce related and others say its icue which i have both. Closing those apps does nothing. Terminating the services with those apps does nothing. It also freezes when in options on both bigbox (way worse than launchbox) and launchbox. This is such a big issue for me I've never been able to even use it on my main gaming PC with the hardware I need to emulate to greatness. This is so annoying and we need a proper diagnosis and fix. Everything out there others have suggested does not work. 

 

I have both a Nvidia GPU and obviously drivers, as well as icue on my system. My Launchbox takes less than 10 seconds to load with around 15,000 games imported. So it sounds like something else happening on your system.

2 hours ago, abattrick said:

This is so annoying and we need a proper diagnosis and fix

Then can you please provide a log, the issue is obviously your end so nothing we can "diagnose" with information as vague as "it's slow to load" actual logs would hopefully show something in them as to the holdup.

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I’m using the k95 keyboard and the m65 mouse I think it is. Both Corsair and yes I’ve found this known issue information with no resolution and it goes back years. Kinda crap on both Corsair and LaunchBox to have not addressed this by now. Full firmware updates and up to date icue. Also have done fresh installs of OS and it always happens on only the one pc with Corsair hardware. The other two are fine 

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12 hours ago, abattrick said:

I’m using the k95 keyboard and the m65 mouse I think it is. Both Corsair and yes I’ve found this known issue information with no resolution and it goes back years. Kinda crap on both Corsair and LaunchBox to have not addressed this by now. Full firmware updates and up to date icue. Also have done fresh installs of OS and it always happens on only the one pc with Corsair hardware. The other two are fine 

Somehow we'll need to pin it down in order to figure it out. Obviously it's not affecting everyone, so it's probably either a specific hardware configuration or a setting in iCUE, or something like that. It doesn't come up often enough for it be a major issue, so I doubt everyone who is running iCUE is affected.

With issues like these, generally, there's not much we can do, as the fault almost always lies with the OS and/or the faulty software that is causing the issues. Usually it's caused by interference with .NET apps in general, which means that it would affect a large number of apps.

That said, just because it's happening on the one system doesn't mean it's necessarily being caused by iCUE. What anti-virus and/or anti-malware software are you running?

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14 hours ago, wallmachine said:

The issue i have is once BigBox is opened and the platformview loads BigBox freezes and no keyboard input works. I don't have any of these apps and use Windows defender

Well, it sounds like this thread is unrelated to that, so it would be best to create another thread to troubleshoot. I've not heard of anything like that for the 11.17 release. It could be theme-related, however.

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