Jason Carr

Thank you @kurzih.

I see. Yeah, unfortunately something is corrupted on that machine, though it might be difficult to tell what. This looks to be a different issue than the Big Box video corruption issues. Unfortunately troubleshooting it is likely to be a huge pain in the rear. I would suggest making sure that nothing else is running in the background (just in case that is the issue), then searching specifically for updated (or even downgraded) video drivers, just in case the version you have is glitched for some reason. Make sure you download the video drivers straight from nVidia.

@Danabis This error is quite strange because it suggests that the theme XML files have somehow gotten corrupted. Either that or they're way outdated or something weird like that. I would suggest removing Unified Redux completely via the themes manager, and then reinstalling it to see if it resolves the issue.

Okay, yeah, that's all the way up to date. If 11.2 isn't working either, then something is unfortunately messed up on the machine. What exactly is happening with 11.2? The same video corruption stuff?

What specific version of Windows 10 Pro? You can type winver into the Start menu to get the details.

This has been resolved for 11.6-beta-1, which isn't out yet, but should be soon. In the mean time, I still recommend the solution above.

Hey all, I made some progress on this issue. The issue is showing up because of conflicting versions of the ListBoxScrollCenter.dll file. As a temporary solution, if you copy the ListBoxScrollCenter.dll file from the Colorful - Dark theme to other themes that use it (like CoverBox) and overwrite the other versions, it should resolve the issue. I'm working on a more permanent and automated fix for this.

What version of Windows 10 are you running?

Hi guys, please see my post here for some troubleshooting steps:

Hi guys, just wanted to chime in here. First off, I'm sorry for the trouble with the video corruption. Unfortunately this particular issue is some kind of bug or incompatibility between .NET Core and certain video drivers. Out of curiosity, what video cards do you have? This one is a tough one because it's either a Microsoft or a driver bug, and so there's very little we can do to try and fix the issue. We use Microsoft's WPF to render things in LaunchBox and Big Box, so unfortunately that means that if WPF has a bug, LaunchBox and Big Box will too. If I had to guess, though, this probably comes down to a bug with certain video drivers. I would first try updating your video drivers to the latest version available, and then making sure that you're 100% up to date on Windows updates. I would even try updating to the Windows 10 May 2020 Update if you haven't already: https://www.microsoft.com/en-us/software-download/windows10 If worse comes to worse and there isn't a fix available for your system yet, I would recommend staying on the 11.2 version until Microsoft and/or your video card manufacturer fixes the issue. Here's a link to download 11.2: https://www.dropbox.com/s/cg7fteljnwf0s9r/LaunchBox-11.2-Setup.exe?dl=0

Odd, I haven't heard of Big Box switching monitors like that. Have you tried to change the Big Box Screen settings? The other thing you can try is switching what Windows calls the "primary monitor" in the Windows display settings.

Having a Wikipedia URL for each game is still rather useful, regardless of whether we actually scrape data from Wikipedia or not. Just having the link available is useful in itself. Per ESRB, it's exactly what it's supposed to be: the official American ESRB rating only. I guess the confusion is coming from "This field is stated to be replaced and/or modified", which I'm guessing is a relic from Vlansix's development. I don't ever plan to replace or remove the ESRB field. What we should eventually do instead is add fields for the ratings from other regions as well, and they'll be labeled as such. For the time being, if a game does not have an ESRB rating (either because it wasn't published in the US or because it was published before the ESRB was invented), the game should be marked as Not Rated, which means that it does not have an ESRB rating. If you don't know whether the game was rated or not, you can simply leave it blank. It's actually really easy to find rating information by searching the ESRB's website. Per adult only games, to be honest I'd rather them not even be in the database at all. I know not everyone agrees with this, however, and it is an open database, so I'm sure there's quite a few in there. We do have a very strict no-nudity policy for the media, however, primarily to protect kids and keep us out of hot water because we have no age checks on the games database website. Please keep that in mind and never upload any images with nudity to the site. If a box has nudity on it, the box image cannot be uploaded to the LBGDB at all, period. Otherwise we risk legal consequences and getting the site shut down, but really it just comes down to protecting kids, my own kids included. I could really use the community's help to mark any images with nudity in them for deletion.

It's actually fairly disgusting unfortunately lol. We literally just copy the theme XAML files to the Core folder if the symlinks can't be created. It works though.

It's a false positive. Unfortunately Norton does a very poor job of identifying legitimate viruses instead of false positives. We recommend uninstalling Norton and letting Microsoft's Windows Defender do its job. You will probably need to reinstall LaunchBox over top if Norton removed the BigBox DLL file.

You'll probably have the best luck copying the project file from the "Default" theme over top of the project file for CriticalZoneV2. The issue you're running into is the fact that CriticalZoneV2 uses an old, outdated project file.

What email did you use when purchasing? You can PM it to me and I'll help you get squared away. Apparently you were still using the pirated license for one reason or another.

Hi Paultimate, unfortunately this means that you're using a pirated license. You can fix the error by purchasing a legitimate license and replacing the License.xml file in the LaunchBox folder.

Okay, I happen to have a My Passport as well. Gonna copy a collection over to that to test with.

Thank you @Just001Kim! I will get this update into the next beta that we put out. It might be a few days though, unfortunately. We can fix any control placement issues at that point.

Did your problem get resolved @skizoo1?

Yes, I do believe that is the cause of this issue (switching to CoverBox from other themes). Unfortunately I have not figured out any reason for it yet. It's on my list, but I haven't had any success in fixing it yet. Sorry for the trouble here; hoping to find a fix for it soon.

@MrSco All good info. I don't see anything new coming to light with those new error messages, unfortunately. The fact that you are seeing the same thing with 10.0 is telling, however, as it looks like it wasn't introduced recently. I've been testing with zero crashes on all five of my testing machines since Friday. I'm gonna just ask you a bunch of questions in hopes that we can find a lead. Forgive me if I've asked any of these already: Is there anything in common on the machines that are crashing (such as a particular USB device attached or a particular piece of software that's installed)? What version of Windows 10 are all of the machines running (you can look this up easily by typing winver into the Start menu)? By some miracle, does 11.5 resolve the issue (lots of fixes did go into 11.5)? What models are the external and internal hard drives/SSDs that you're using? What file systems are you using on the drives (NTFS, exFAT, or FAT32)? I ask these not to blame any of it, but so that I might be able to determine the cause or change something in a test system in order to replicate.

11.5 is out now (we were planning on releasing today anyways). I believe it will fix this issue @Lahma.

I think at this point it's clear that 11.5 is a big improvement over 11.4, so I'll be putting out 11.5 as a quality of life release here shortly.