faeran Posted 11 hours ago Author Posted 11 hours ago 50 minutes ago, DarthWHAT said: Not sure if this helps or I even grabbed the right info for you. Faulting application name: BigBox.exe, version: 13.23.0.0, time stamp: 0x67fe0000 Faulting module name: coreclr.dll, version: 9.0.525.21509, time stamp: 0x67fe9d00 Exception code: 0xc0000005 Fault offset: 0x00000000002e5904 Faulting process id: 0x2E60 Faulting application start time: 0x1DC12E77F458081 Faulting application path: M:\LaunchBox\Core\BigBox.exe Faulting module path: M:\LaunchBox\Core\coreclr.dll Report Id: 52a87f95-1536-4c8b-aee9-bb42ac3e69c7 Faulting package full name: Faulting package-relative application ID: Application: BigBox.exe CoreCLR Version: 9.0.525.21509 .NET Version: 9.0.5 Description: The process was terminated due to an unhandled exception. Stack: at Unosquare.FFME.Container.MediaComponent.DecodeNextAVFrame() at Unosquare.FFME.Container.MediaComponent.ReceiveNextFrame() at Unosquare.FFME.Engine.FrameDecodingWorker+<>c__DisplayClass3_0.<.ctor>b__4(Unosquare.FFME.Common.MediaType) at System.Threading.Tasks.Parallel+<>c__DisplayClass32_0`2[[Unosquare.FFME.Common.MediaType, ffme.win, Version=7.0.361.1, Culture=neutral, PublicKeyToken=null],[System.__Canon, System.Private.CoreLib, Version=9.0.0.0, Culture=neutral, PublicKeyToken=7cec85d7bea7798e]].<ForEachWorker>b__0(Int32) at System.Threading.Tasks.Parallel+<>c__DisplayClass19_0`2[[System.__Canon, System.Private.CoreLib, Version=9.0.0.0, Culture=neutral, PublicKeyToken=7cec85d7bea7798e],[System.Int32, System.Private.CoreLib, Version=9.0.0.0, Culture=neutral, PublicKeyToken=7cec85d7bea7798e]].<ForWorker>b__1(System.Threading.Tasks.RangeWorker ByRef, Int64, Boolean ByRef) at System.Threading.Tasks.TaskReplicator+Replica.Execute() at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object) at System.Threading.Tasks.Task.ExecuteWithThreadLocal(System.Threading.Tasks.Task ByRef, System.Threading.Thread) at System.Threading.Tasks.ThreadPoolTaskScheduler.TryExecuteTaskInline(System.Threading.Tasks.Task, Boolean) at System.Threading.Tasks.TaskScheduler.TryRunInline(System.Threading.Tasks.Task, Boolean) at System.Threading.Tasks.Task.InternalRunSynchronously(System.Threading.Tasks.TaskScheduler, Boolean) at System.Threading.Tasks.TaskReplicator.Run[[System.Threading.Tasks.RangeWorker, System.Threading.Tasks.Parallel, Version=9.0.0.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a]](ReplicatableUserAction`1<System.Threading.Tasks.RangeWorker>, System.Threading.Tasks.ParallelOptions, Boolean) at System.Threading.Tasks.Parallel.ForWorker[[System.__Canon, System.Private.CoreLib, Version=9.0.0.0, Culture=neutral, PublicKeyToken=7cec85d7bea7798e],[System.Int32, System.Private.CoreLib, Version=9.0.0.0, Culture=neutral, PublicKeyToken=7cec85d7bea7798e]](Int32, Int32, System.Threading.Tasks.ParallelOptions, System.Action`1<Int32>, System.Action`2<Int32,System.Threading.Tasks.ParallelLoopState>, System.Func`4<Int32,System.Threading.Tasks.ParallelLoopState,System.__Canon,System.__Canon>, System.Func`1<System.__Canon>, System.Action`1<System.__Canon>) at System.Threading.Tasks.Parallel.ForEachWorker[[Unosquare.FFME.Common.MediaType, ffme.win, Version=7.0.361.1, Culture=neutral, PublicKeyToken=null],[System.__Canon, System.Private.CoreLib, Version=9.0.0.0, Culture=neutral, PublicKeyToken=7cec85d7bea7798e]](System.Collections.Generic.IList`1<Unosquare.FFME.Common.MediaType>, System.Threading.Tasks.ParallelOptions, System.Action`1<Unosquare.FFME.Common.MediaType>, System.Action`2<Unosquare.FFME.Common.MediaType,System.Threading.Tasks.ParallelLoopState>, System.Action`3<Unosquare.FFME.Common.MediaType,System.Threading.Tasks.ParallelLoopState,Int64>, System.Func`4<Unosquare.FFME.Common.MediaType,System.Threading.Tasks.ParallelLoopState,System.__Canon,System.__Canon>, System.Func`5<Unosquare.FFME.Common.MediaType,System.Threading.Tasks.ParallelLoopState,Int64,System.__Canon,System.__Canon>, System.Func`1<System.__Canon>, System.Action`1<System.__Canon>) at System.Threading.Tasks.Parallel.ForEachWorker[[Unosquare.FFME.Common.MediaType, ffme.win, Version=7.0.361.1, Culture=neutral, PublicKeyToken=null],[System.__Canon, System.Private.CoreLib, Version=9.0.0.0, Culture=neutral, PublicKeyToken=7cec85d7bea7798e]](System.Collections.Generic.IEnumerable`1<Unosquare.FFME.Common.MediaType>, System.Threading.Tasks.ParallelOptions, System.Action`1<Unosquare.FFME.Common.MediaType>, System.Action`2<Unosquare.FFME.Common.MediaType,System.Threading.Tasks.ParallelLoopState>, System.Action`3<Unosquare.FFME.Common.MediaType,System.Threading.Tasks.ParallelLoopState,Int64>, System.Func`4<Unosquare.FFME.Common.MediaType,System.Threading.Tasks.ParallelLoopState,System.__Canon,System.__Canon>, System.Func`5<Unosquare.FFME.Common.MediaType,System.Threading.Tasks.ParallelLoopState,Int64,System.__Canon,System.__Canon>, System.Func`1<System.__Canon>, System.Action`1<System.__Canon>) at System.Threading.Tasks.Parallel.ForEach[[Unosquare.FFME.Common.MediaType, ffme.win, Version=7.0.361.1, Culture=neutral, PublicKeyToken=null]](System.Collections.Generic.IEnumerable`1<Unosquare.FFME.Common.MediaType>, System.Action`1<Unosquare.FFME.Common.MediaType>) at Unosquare.FFME.Engine.FrameDecodingWorker.<.ctor>b__3_0(System.Collections.Generic.IEnumerable`1<Unosquare.FFME.Common.MediaType>, System.Threading.CancellationToken) at Unosquare.FFME.Engine.FrameDecodingWorker.ExecuteCycleLogic(System.Threading.CancellationToken) at Unosquare.FFME.Primitives.WorkerBase.ExecuteCyle() at Unosquare.FFME.Primitives.StepTimer+<>c__DisplayClass22_0.<ExecuteCallbacks>b__1() at System.Threading.ExecutionContext.RunFromThreadPoolDispatchLoop(System.Threading.Thread, System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object) at System.Threading.Tasks.Task.ExecuteWithThreadLocal(System.Threading.Tasks.Task ByRef, System.Threading.Thread) at System.Threading.ThreadPoolWorkQueue.Dispatch() at System.Threading.PortableThreadPool+WorkerThread.WorkerThreadStart() Fault bucket 1934998382979828517, type 4 Event Name: APPCRASH Response: Not available Cab Id: 0 Problem signature: P1: BigBox.exe P2: 13.23.0.0 P3: 67fe0000 P4: coreclr.dll P5: 9.0.525.21509 P6: 67fe9d00 P7: c0000005 P8: 00000000002e5904 P9: P10: Attached files: \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.b094f876-ba37-4d2f-9023-2025964280d9.tmp.dmp \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.37c5d7d3-8203-44c3-9b74-58eaf5d422f5.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.fc8e2a89-0adb-431f-8837-97e3807a739b.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.9a68dd77-ef6a-4eb3-88d5-402ccf9114e2.tmp.txt \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.cb92917b-f0b2-4de3-946e-5be162feda3d.tmp.xml These files may be available here: \\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_BigBox.exe_5ed5096d654f2604a80d2bc11462e7fa43dca33_e8db1196_2e6822e6-6050-4cb0-b591-6591f280d2fa Analysis symbol: Rechecking for solution: 0 Report Id: 52a87f95-1536-4c8b-aee9-bb42ac3e69c7 Report Status: 268435456 Hashed bucket: e23b41dc623da36d6ada7ec6fa77cb25 Cab Guid: 0 44 minutes ago, wildaces said: Faulting application name: BigBox.exe, version: 13.23.0.0, time stamp: 0x67fe0000 Faulting module name: coreclr.dll, version: 9.0.525.21509, time stamp: 0x67fe9d00 Exception code: 0xc0000005 Fault offset: 0x00000000002e5904 Faulting process id: 0x3DF0 Faulting application start time: 0x1DC12F1DD83661D Faulting application path: C:\LaunchBox\Core\BigBox.exe Faulting module path: C:\LaunchBox\Core\coreclr.dll Report Id: e2503ea3-ed4f-4b5c-9473-028235df74b8 Faulting package full name: Faulting package-relative application ID: Application: BigBox.exe CoreCLR Version: 9.0.525.21509 .NET Version: 9.0.5 Description: The process was terminated due to an unhandled exception. Stack: at Unosquare.FFME.Container.MediaComponent.DecodeNextAVFrame() at Unosquare.FFME.Container.MediaComponent.ReceiveNextFrame() at Unosquare.FFME.Engine.FrameDecodingWorker+<>c__DisplayClass3_0.<.ctor>b__4(Unosquare.FFME.Common.MediaType) at System.Threading.Tasks.Parallel+<>c__DisplayClass32_0`2[[Unosquare.FFME.Common.MediaType, ffme.win, Version=7.0.361.1, Culture=neutral, PublicKeyToken=null],[System.__Canon, System.Private.CoreLib, Version=9.0.0.0, Culture=neutral, PublicKeyToken=7cec85d7bea7798e]].<ForEachWorker>b__0(Int32) at System.Threading.Tasks.Parallel+<>c__DisplayClass19_0`2[[System.__Canon, System.Private.CoreLib, Version=9.0.0.0, Culture=neutral, PublicKeyToken=7cec85d7bea7798e],[System.Int32, System.Private.CoreLib, Version=9.0.0.0, Culture=neutral, PublicKeyToken=7cec85d7bea7798e]].<ForWorker>b__1(System.Threading.Tasks.RangeWorker ByRef, Int64, Boolean ByRef) at System.Threading.Tasks.TaskReplicator+Replica.Execute() at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object) at System.Threading.Tasks.Task.ExecuteWithThreadLocal(System.Threading.Tasks.Task ByRef, System.Threading.Thread) at System.Threading.Tasks.ThreadPoolTaskScheduler.TryExecuteTaskInline(System.Threading.Tasks.Task, Boolean) at System.Threading.Tasks.TaskScheduler.TryRunInline(System.Threading.Tasks.Task, Boolean) at System.Threading.Tasks.Task.InternalRunSynchronously(System.Threading.Tasks.TaskScheduler, Boolean) at System.Threading.Tasks.TaskReplicator.Run[[System.Threading.Tasks.RangeWorker, System.Threading.Tasks.Parallel, Version=9.0.0.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a]](ReplicatableUserAction`1<System.Threading.Tasks.RangeWorker>, System.Threading.Tasks.ParallelOptions, Boolean) at System.Threading.Tasks.Parallel.ForWorker[[System.__Canon, System.Private.CoreLib, Version=9.0.0.0, Culture=neutral, PublicKeyToken=7cec85d7bea7798e],[System.Int32, System.Private.CoreLib, Version=9.0.0.0, Culture=neutral, PublicKeyToken=7cec85d7bea7798e]](Int32, Int32, System.Threading.Tasks.ParallelOptions, System.Action`1<Int32>, System.Action`2<Int32,System.Threading.Tasks.ParallelLoopState>, System.Func`4<Int32,System.Threading.Tasks.ParallelLoopState,System.__Canon,System.__Canon>, System.Func`1<System.__Canon>, System.Action`1<System.__Canon>) at System.Threading.Tasks.Parallel.ForEachWorker[[Unosquare.FFME.Common.MediaType, ffme.win, Version=7.0.361.1, Culture=neutral, PublicKeyToken=null],[System.__Canon, System.Private.CoreLib, Version=9.0.0.0, Culture=neutral, PublicKeyToken=7cec85d7bea7798e]](System.Collections.Generic.IList`1<Unosquare.FFME.Common.MediaType>, System.Threading.Tasks.ParallelOptions, System.Action`1<Unosquare.FFME.Common.MediaType>, System.Action`2<Unosquare.FFME.Common.MediaType,System.Threading.Tasks.ParallelLoopState>, System.Action`3<Unosquare.FFME.Common.MediaType,System.Threading.Tasks.ParallelLoopState,Int64>, System.Func`4<Unosquare.FFME.Common.MediaType,System.Threading.Tasks.ParallelLoopState,System.__Canon,System.__Canon>, System.Func`5<Unosquare.FFME.Common.MediaType,System.Threading.Tasks.ParallelLoopState,Int64,System.__Canon,System.__Canon>, System.Func`1<System.__Canon>, System.Action`1<System.__Canon>) at System.Threading.Tasks.Parallel.ForEachWorker[[Unosquare.FFME.Common.MediaType, ffme.win, Version=7.0.361.1, Culture=neutral, PublicKeyToken=null],[System.__Canon, System.Private.CoreLib, Version=9.0.0.0, Culture=neutral, PublicKeyToken=7cec85d7bea7798e]](System.Collections.Generic.IEnumerable`1<Unosquare.FFME.Common.MediaType>, System.Threading.Tasks.ParallelOptions, System.Action`1<Unosquare.FFME.Common.MediaType>, System.Action`2<Unosquare.FFME.Common.MediaType,System.Threading.Tasks.ParallelLoopState>, System.Action`3<Unosquare.FFME.Common.MediaType,System.Threading.Tasks.ParallelLoopState,Int64>, System.Func`4<Unosquare.FFME.Common.MediaType,System.Threading.Tasks.ParallelLoopState,System.__Canon,System.__Canon>, System.Func`5<Unosquare.FFME.Common.MediaType,System.Threading.Tasks.ParallelLoopState,Int64,System.__Canon,System.__Canon>, System.Func`1<System.__Canon>, System.Action`1<System.__Canon>) at System.Threading.Tasks.Parallel.ForEach[[Unosquare.FFME.Common.MediaType, ffme.win, Version=7.0.361.1, Culture=neutral, PublicKeyToken=null]](System.Collections.Generic.IEnumerable`1<Unosquare.FFME.Common.MediaType>, System.Action`1<Unosquare.FFME.Common.MediaType>) at Unosquare.FFME.Engine.FrameDecodingWorker.<.ctor>b__3_0(System.Collections.Generic.IEnumerable`1<Unosquare.FFME.Common.MediaType>, System.Threading.CancellationToken) at Unosquare.FFME.Engine.FrameDecodingWorker.ExecuteCycleLogic(System.Threading.CancellationToken) at Unosquare.FFME.Primitives.WorkerBase.ExecuteCyle() at Unosquare.FFME.Primitives.StepTimer+<>c__DisplayClass22_0.<ExecuteCallbacks>b__1() at System.Threading.ExecutionContext.RunFromThreadPoolDispatchLoop(System.Threading.Thread, System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object) at System.Threading.Tasks.Task.ExecuteWithThreadLocal(System.Threading.Tasks.Task ByRef, System.Threading.Thread) at System.Threading.ThreadPoolWorkQueue.Dispatch() at System.Threading.PortableThreadPool+WorkerThread.WorkerThreadStart() Thanks very helpful. From the sounds of it, can you confirm if you guys both have startup videos? If so, do you still get a crash if you remove them? Based on the errors, it's saying that your computers are having a hard time with hardcore decoding the videos, and we are working on a fix. 1 Quote
wildaces Posted 10 hours ago Posted 10 hours ago 1 hour ago, faeran said: Thanks very helpful. From the sounds of it, can you confirm if you guys both have startup videos? If so, do you still get a crash if you remove them? Based on the errors, it's saying that your computers are having a hard time with hardcore decoding the videos, and we are working on a fix. I have a startup video. Removing it though doesn't seem to impact the issue as it still fails to open. Seems even launching Launchbox causes it to close down also now, not just BigBox. Still seems Video related though, as it opens the main menu, some still art displays but I don't see any video previews playing and then the software just closes itself. Odd though because I think I was able to get at least Launchbox to open before. I might have changed the Video Playback though to Windows Media Player prior to Launchbox also having problems now. After the startup video in BigBox though, it would be playing Category videos, so it would still be attempting to play something and sounds video related. Installing 13.23 Beta 2 corrects all the issues still. Hope that helps! Quote
DarthWHAT Posted 9 hours ago Posted 9 hours ago 2 hours ago, faeran said: Thanks very helpful. From the sounds of it, can you confirm if you guys both have startup videos? If so, do you still get a crash if you remove them? Based on the errors, it's saying that your computers are having a hard time with hardcore decoding the videos, and we are working on a fix. Correct I have a startup video and it ran for like 3 seconds then crashed. I removed the video still wont load, basically same results. Quote
ed20910 Posted 9 hours ago Posted 9 hours ago (edited) 13.23 crashing on 2 PCs as well. Removed startup video and BigBox just sits at the BigBox logo splash screen and BigBox.exe is in taskmanager as a "background" task. .NET Runtime/Application Error/Windows Reporting info attached BigBox 13.23 crash.txt Edited 9 hours ago by ed20910 fix text Quote
PadeMoNiuM Prods Posted 5 hours ago Posted 5 hours ago Hey guys, on my end I can confirm that Big Box won’t launch… it loads for a bit, then black screen and straight back to the desktop! I’ll try reinstalling to see if that helps, otherwise I’ll roll back to 13.22 for now. Quote
zugswang Posted 5 hours ago Posted 5 hours ago Bigbox error 13.23 Object reference not set to an instance of an object. App: Big Box Version: 13.23 Theme: CriticalZoneV2 - BlueBox Type: System.NullReferenceException Site: Void NewObject(System.Object, System.Windows.RoutedEventArgs) Source: BigBox at Unbroken.LaunchBox.Windows.BigBox.Controls.VideoControl.NewObject(Object init, RoutedEventArgs second) at System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised) at System.Windows.UIElement.RaiseEventImpl(DependencyObject sender, RoutedEventArgs args) at System.Windows.BroadcastEventHelper.BroadcastEvent(DependencyObject root, RoutedEvent routedEvent) at System.Windows.BroadcastEventHelper.BroadcastLoadedEvent(Object root) at System.Windows.Media.MediaContext.FireInvokeOnRenderCallbacks() at System.Windows.Media.MediaContext.RenderMessageHandlerCore(Object resizedCompositionTarget) at System.Windows.Media.MediaContext.RenderMessageHandler(Object resizedCompositionTarget) at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs) at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler) Recent Log: 7:54:05 AM Exception Quote
zugswang Posted 5 hours ago Posted 5 hours ago Object reference not set to an instance of an object. App: Big Box Version: 13.23 Theme: CityHunter 2 Type: System.NullReferenceException Site: Void NewObject(System.Object, System.Windows.RoutedEventArgs) Source: BigBox at Unbroken.LaunchBox.Windows.BigBox.Controls.VideoControl.NewObject(Object init, RoutedEventArgs second) at System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised) at System.Windows.UIElement.RaiseEventImpl(DependencyObject sender, RoutedEventArgs args) at System.Windows.BroadcastEventHelper.BroadcastEvent(DependencyObject root, RoutedEvent routedEvent) at System.Windows.BroadcastEventHelper.BroadcastLoadedEvent(Object root) at System.Windows.Media.MediaContext.FireInvokeOnRenderCallbacks() at System.Windows.Media.MediaContext.RenderMessageHandlerCore(Object resizedCompositionTarget) at System.Windows.Media.MediaContext.AnimatedRenderMessageHandler(Object resizedCompositionTarget) at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs) at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler) Recent Log: 07:59:36 Exception Quote
PadeMoNiuM Prods Posted 4 hours ago Posted 4 hours ago (edited) I had trouble getting Big Box to work! But it came back to 13.22 and I made a backup, otherwise it wouldn't start! I don't know where this is coming from, but this all seems pretty persistent. It doesn't come at the right time either. Good luck to the team! Edited 4 hours ago by PadeMoNiuM Prods Quote
sebas001 Posted 55 minutes ago Posted 55 minutes ago (edited) Came here to say that BB doesn't work for me as well after updating to 13.23. Reverting back to 13.22 makes it work again. The debug logs are basically all full of this access is denied error: 2025-08-22 01:14:25 PM FIRST CHANCE EXCEPTION: Attempted to perform an unauthorized operation. at WinRT.ExceptionHelpers.<ThrowExceptionForHR>g__Throw|38_0(Int32 hr) 2025-08-22 01:14:26 PM DataManager.SaveInternal started. 2025-08-22 01:14:26 PM Saving InputBindings.xml... 2025-08-22 01:14:26 PM Saving GameControllers.xml... 2025-08-22 01:14:27 PM Saving ListCache.xml... 2025-08-22 01:14:27 PM Saving Settings.xml... 2025-08-22 01:14:27 PM Saving ImportBlacklist.xml... 2025-08-22 01:14:27 PM DataManager.SaveInternal completed successfully. 2025-08-22 01:14:28 PM FIRST CHANCE EXCEPTION: Unable to enumerate the process modules. at System.Diagnostics.NtProcessManager.GetModules(Int32 processId, Boolean firstModuleOnly) 2025-08-22 01:14:28 PM FIRST CHANCE EXCEPTION: Unable to enumerate the process modules. at System.Diagnostics.NtProcessManager.GetModules(Int32 processId, Boolean firstModuleOnly) 2025-08-22 01:14:28 PM FIRST CHANCE EXCEPTION: Access is denied. at System.Diagnostics.ProcessManager.OpenProcess(Int32 processId, Int32 access, Boolean throwIfExited) 2025-08-22 01:14:28 PM FIRST CHANCE EXCEPTION: Access is denied. at System.Diagnostics.ProcessManager.OpenProcess(Int32 processId, Int32 access, Boolean throwIfExited) 2025-08-22 01:14:28 PM FIRST CHANCE EXCEPTION: Access is denied. at System.Diagnostics.ProcessManager.OpenProcess(Int32 processId, Int32 access, Boolean throwIfExited) 2025-08-22 01:14:28 PM FIRST CHANCE EXCEPTION: Access is denied. Edited 29 minutes ago by sebas001 Quote
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