faeran Posted yesterday at 12:16 AM Author Posted yesterday at 12:16 AM 50 minutes ago, DarthWHAT said: Not sure if this helps or I even grabbed the right info for you. Faulting application name: BigBox.exe, version: 13.23.0.0, time stamp: 0x67fe0000 Faulting module name: coreclr.dll, version: 9.0.525.21509, time stamp: 0x67fe9d00 Exception code: 0xc0000005 Fault offset: 0x00000000002e5904 Faulting process id: 0x2E60 Faulting application start time: 0x1DC12E77F458081 Faulting application path: M:\LaunchBox\Core\BigBox.exe Faulting module path: M:\LaunchBox\Core\coreclr.dll Report Id: 52a87f95-1536-4c8b-aee9-bb42ac3e69c7 Faulting package full name: Faulting package-relative application ID: Application: BigBox.exe CoreCLR Version: 9.0.525.21509 .NET Version: 9.0.5 Description: The process was terminated due to an unhandled exception. Stack: at Unosquare.FFME.Container.MediaComponent.DecodeNextAVFrame() at Unosquare.FFME.Container.MediaComponent.ReceiveNextFrame() at Unosquare.FFME.Engine.FrameDecodingWorker+<>c__DisplayClass3_0.<.ctor>b__4(Unosquare.FFME.Common.MediaType) at System.Threading.Tasks.Parallel+<>c__DisplayClass32_0`2[[Unosquare.FFME.Common.MediaType, ffme.win, Version=7.0.361.1, Culture=neutral, PublicKeyToken=null],[System.__Canon, System.Private.CoreLib, Version=9.0.0.0, Culture=neutral, PublicKeyToken=7cec85d7bea7798e]].<ForEachWorker>b__0(Int32) at System.Threading.Tasks.Parallel+<>c__DisplayClass19_0`2[[System.__Canon, System.Private.CoreLib, Version=9.0.0.0, Culture=neutral, PublicKeyToken=7cec85d7bea7798e],[System.Int32, System.Private.CoreLib, Version=9.0.0.0, Culture=neutral, PublicKeyToken=7cec85d7bea7798e]].<ForWorker>b__1(System.Threading.Tasks.RangeWorker ByRef, Int64, Boolean ByRef) at System.Threading.Tasks.TaskReplicator+Replica.Execute() at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object) at System.Threading.Tasks.Task.ExecuteWithThreadLocal(System.Threading.Tasks.Task ByRef, System.Threading.Thread) at System.Threading.Tasks.ThreadPoolTaskScheduler.TryExecuteTaskInline(System.Threading.Tasks.Task, Boolean) at System.Threading.Tasks.TaskScheduler.TryRunInline(System.Threading.Tasks.Task, Boolean) at System.Threading.Tasks.Task.InternalRunSynchronously(System.Threading.Tasks.TaskScheduler, Boolean) at System.Threading.Tasks.TaskReplicator.Run[[System.Threading.Tasks.RangeWorker, System.Threading.Tasks.Parallel, Version=9.0.0.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a]](ReplicatableUserAction`1<System.Threading.Tasks.RangeWorker>, System.Threading.Tasks.ParallelOptions, Boolean) at System.Threading.Tasks.Parallel.ForWorker[[System.__Canon, System.Private.CoreLib, Version=9.0.0.0, Culture=neutral, PublicKeyToken=7cec85d7bea7798e],[System.Int32, System.Private.CoreLib, Version=9.0.0.0, Culture=neutral, PublicKeyToken=7cec85d7bea7798e]](Int32, Int32, System.Threading.Tasks.ParallelOptions, System.Action`1<Int32>, System.Action`2<Int32,System.Threading.Tasks.ParallelLoopState>, System.Func`4<Int32,System.Threading.Tasks.ParallelLoopState,System.__Canon,System.__Canon>, System.Func`1<System.__Canon>, System.Action`1<System.__Canon>) at System.Threading.Tasks.Parallel.ForEachWorker[[Unosquare.FFME.Common.MediaType, ffme.win, Version=7.0.361.1, Culture=neutral, PublicKeyToken=null],[System.__Canon, System.Private.CoreLib, Version=9.0.0.0, Culture=neutral, PublicKeyToken=7cec85d7bea7798e]](System.Collections.Generic.IList`1<Unosquare.FFME.Common.MediaType>, System.Threading.Tasks.ParallelOptions, System.Action`1<Unosquare.FFME.Common.MediaType>, System.Action`2<Unosquare.FFME.Common.MediaType,System.Threading.Tasks.ParallelLoopState>, System.Action`3<Unosquare.FFME.Common.MediaType,System.Threading.Tasks.ParallelLoopState,Int64>, System.Func`4<Unosquare.FFME.Common.MediaType,System.Threading.Tasks.ParallelLoopState,System.__Canon,System.__Canon>, System.Func`5<Unosquare.FFME.Common.MediaType,System.Threading.Tasks.ParallelLoopState,Int64,System.__Canon,System.__Canon>, System.Func`1<System.__Canon>, System.Action`1<System.__Canon>) at System.Threading.Tasks.Parallel.ForEachWorker[[Unosquare.FFME.Common.MediaType, ffme.win, Version=7.0.361.1, Culture=neutral, PublicKeyToken=null],[System.__Canon, System.Private.CoreLib, Version=9.0.0.0, Culture=neutral, PublicKeyToken=7cec85d7bea7798e]](System.Collections.Generic.IEnumerable`1<Unosquare.FFME.Common.MediaType>, System.Threading.Tasks.ParallelOptions, System.Action`1<Unosquare.FFME.Common.MediaType>, System.Action`2<Unosquare.FFME.Common.MediaType,System.Threading.Tasks.ParallelLoopState>, System.Action`3<Unosquare.FFME.Common.MediaType,System.Threading.Tasks.ParallelLoopState,Int64>, System.Func`4<Unosquare.FFME.Common.MediaType,System.Threading.Tasks.ParallelLoopState,System.__Canon,System.__Canon>, System.Func`5<Unosquare.FFME.Common.MediaType,System.Threading.Tasks.ParallelLoopState,Int64,System.__Canon,System.__Canon>, System.Func`1<System.__Canon>, System.Action`1<System.__Canon>) at System.Threading.Tasks.Parallel.ForEach[[Unosquare.FFME.Common.MediaType, ffme.win, Version=7.0.361.1, Culture=neutral, PublicKeyToken=null]](System.Collections.Generic.IEnumerable`1<Unosquare.FFME.Common.MediaType>, System.Action`1<Unosquare.FFME.Common.MediaType>) at Unosquare.FFME.Engine.FrameDecodingWorker.<.ctor>b__3_0(System.Collections.Generic.IEnumerable`1<Unosquare.FFME.Common.MediaType>, System.Threading.CancellationToken) at Unosquare.FFME.Engine.FrameDecodingWorker.ExecuteCycleLogic(System.Threading.CancellationToken) at Unosquare.FFME.Primitives.WorkerBase.ExecuteCyle() at Unosquare.FFME.Primitives.StepTimer+<>c__DisplayClass22_0.<ExecuteCallbacks>b__1() at System.Threading.ExecutionContext.RunFromThreadPoolDispatchLoop(System.Threading.Thread, System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object) at System.Threading.Tasks.Task.ExecuteWithThreadLocal(System.Threading.Tasks.Task ByRef, System.Threading.Thread) at System.Threading.ThreadPoolWorkQueue.Dispatch() at System.Threading.PortableThreadPool+WorkerThread.WorkerThreadStart() Fault bucket 1934998382979828517, type 4 Event Name: APPCRASH Response: Not available Cab Id: 0 Problem signature: P1: BigBox.exe P2: 13.23.0.0 P3: 67fe0000 P4: coreclr.dll P5: 9.0.525.21509 P6: 67fe9d00 P7: c0000005 P8: 00000000002e5904 P9: P10: Attached files: \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.b094f876-ba37-4d2f-9023-2025964280d9.tmp.dmp \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.37c5d7d3-8203-44c3-9b74-58eaf5d422f5.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.fc8e2a89-0adb-431f-8837-97e3807a739b.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.9a68dd77-ef6a-4eb3-88d5-402ccf9114e2.tmp.txt \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.cb92917b-f0b2-4de3-946e-5be162feda3d.tmp.xml These files may be available here: \\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_BigBox.exe_5ed5096d654f2604a80d2bc11462e7fa43dca33_e8db1196_2e6822e6-6050-4cb0-b591-6591f280d2fa Analysis symbol: Rechecking for solution: 0 Report Id: 52a87f95-1536-4c8b-aee9-bb42ac3e69c7 Report Status: 268435456 Hashed bucket: e23b41dc623da36d6ada7ec6fa77cb25 Cab Guid: 0 44 minutes ago, wildaces said: Faulting application name: BigBox.exe, version: 13.23.0.0, time stamp: 0x67fe0000 Faulting module name: coreclr.dll, version: 9.0.525.21509, time stamp: 0x67fe9d00 Exception code: 0xc0000005 Fault offset: 0x00000000002e5904 Faulting process id: 0x3DF0 Faulting application start time: 0x1DC12F1DD83661D Faulting application path: C:\LaunchBox\Core\BigBox.exe Faulting module path: C:\LaunchBox\Core\coreclr.dll Report Id: e2503ea3-ed4f-4b5c-9473-028235df74b8 Faulting package full name: Faulting package-relative application ID: Application: BigBox.exe CoreCLR Version: 9.0.525.21509 .NET Version: 9.0.5 Description: The process was terminated due to an unhandled exception. Stack: at Unosquare.FFME.Container.MediaComponent.DecodeNextAVFrame() at Unosquare.FFME.Container.MediaComponent.ReceiveNextFrame() at Unosquare.FFME.Engine.FrameDecodingWorker+<>c__DisplayClass3_0.<.ctor>b__4(Unosquare.FFME.Common.MediaType) at System.Threading.Tasks.Parallel+<>c__DisplayClass32_0`2[[Unosquare.FFME.Common.MediaType, ffme.win, Version=7.0.361.1, Culture=neutral, PublicKeyToken=null],[System.__Canon, System.Private.CoreLib, Version=9.0.0.0, Culture=neutral, PublicKeyToken=7cec85d7bea7798e]].<ForEachWorker>b__0(Int32) at System.Threading.Tasks.Parallel+<>c__DisplayClass19_0`2[[System.__Canon, System.Private.CoreLib, Version=9.0.0.0, Culture=neutral, PublicKeyToken=7cec85d7bea7798e],[System.Int32, System.Private.CoreLib, Version=9.0.0.0, Culture=neutral, PublicKeyToken=7cec85d7bea7798e]].<ForWorker>b__1(System.Threading.Tasks.RangeWorker ByRef, Int64, Boolean ByRef) at System.Threading.Tasks.TaskReplicator+Replica.Execute() at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object) at System.Threading.Tasks.Task.ExecuteWithThreadLocal(System.Threading.Tasks.Task ByRef, System.Threading.Thread) at System.Threading.Tasks.ThreadPoolTaskScheduler.TryExecuteTaskInline(System.Threading.Tasks.Task, Boolean) at System.Threading.Tasks.TaskScheduler.TryRunInline(System.Threading.Tasks.Task, Boolean) at System.Threading.Tasks.Task.InternalRunSynchronously(System.Threading.Tasks.TaskScheduler, Boolean) at System.Threading.Tasks.TaskReplicator.Run[[System.Threading.Tasks.RangeWorker, System.Threading.Tasks.Parallel, Version=9.0.0.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a]](ReplicatableUserAction`1<System.Threading.Tasks.RangeWorker>, System.Threading.Tasks.ParallelOptions, Boolean) at System.Threading.Tasks.Parallel.ForWorker[[System.__Canon, System.Private.CoreLib, Version=9.0.0.0, Culture=neutral, PublicKeyToken=7cec85d7bea7798e],[System.Int32, System.Private.CoreLib, Version=9.0.0.0, Culture=neutral, PublicKeyToken=7cec85d7bea7798e]](Int32, Int32, System.Threading.Tasks.ParallelOptions, System.Action`1<Int32>, System.Action`2<Int32,System.Threading.Tasks.ParallelLoopState>, System.Func`4<Int32,System.Threading.Tasks.ParallelLoopState,System.__Canon,System.__Canon>, System.Func`1<System.__Canon>, System.Action`1<System.__Canon>) at System.Threading.Tasks.Parallel.ForEachWorker[[Unosquare.FFME.Common.MediaType, ffme.win, Version=7.0.361.1, Culture=neutral, PublicKeyToken=null],[System.__Canon, System.Private.CoreLib, Version=9.0.0.0, Culture=neutral, PublicKeyToken=7cec85d7bea7798e]](System.Collections.Generic.IList`1<Unosquare.FFME.Common.MediaType>, System.Threading.Tasks.ParallelOptions, System.Action`1<Unosquare.FFME.Common.MediaType>, System.Action`2<Unosquare.FFME.Common.MediaType,System.Threading.Tasks.ParallelLoopState>, System.Action`3<Unosquare.FFME.Common.MediaType,System.Threading.Tasks.ParallelLoopState,Int64>, System.Func`4<Unosquare.FFME.Common.MediaType,System.Threading.Tasks.ParallelLoopState,System.__Canon,System.__Canon>, System.Func`5<Unosquare.FFME.Common.MediaType,System.Threading.Tasks.ParallelLoopState,Int64,System.__Canon,System.__Canon>, System.Func`1<System.__Canon>, System.Action`1<System.__Canon>) at System.Threading.Tasks.Parallel.ForEachWorker[[Unosquare.FFME.Common.MediaType, ffme.win, Version=7.0.361.1, Culture=neutral, PublicKeyToken=null],[System.__Canon, System.Private.CoreLib, Version=9.0.0.0, Culture=neutral, PublicKeyToken=7cec85d7bea7798e]](System.Collections.Generic.IEnumerable`1<Unosquare.FFME.Common.MediaType>, System.Threading.Tasks.ParallelOptions, System.Action`1<Unosquare.FFME.Common.MediaType>, System.Action`2<Unosquare.FFME.Common.MediaType,System.Threading.Tasks.ParallelLoopState>, System.Action`3<Unosquare.FFME.Common.MediaType,System.Threading.Tasks.ParallelLoopState,Int64>, System.Func`4<Unosquare.FFME.Common.MediaType,System.Threading.Tasks.ParallelLoopState,System.__Canon,System.__Canon>, System.Func`5<Unosquare.FFME.Common.MediaType,System.Threading.Tasks.ParallelLoopState,Int64,System.__Canon,System.__Canon>, System.Func`1<System.__Canon>, System.Action`1<System.__Canon>) at System.Threading.Tasks.Parallel.ForEach[[Unosquare.FFME.Common.MediaType, ffme.win, Version=7.0.361.1, Culture=neutral, PublicKeyToken=null]](System.Collections.Generic.IEnumerable`1<Unosquare.FFME.Common.MediaType>, System.Action`1<Unosquare.FFME.Common.MediaType>) at Unosquare.FFME.Engine.FrameDecodingWorker.<.ctor>b__3_0(System.Collections.Generic.IEnumerable`1<Unosquare.FFME.Common.MediaType>, System.Threading.CancellationToken) at Unosquare.FFME.Engine.FrameDecodingWorker.ExecuteCycleLogic(System.Threading.CancellationToken) at Unosquare.FFME.Primitives.WorkerBase.ExecuteCyle() at Unosquare.FFME.Primitives.StepTimer+<>c__DisplayClass22_0.<ExecuteCallbacks>b__1() at System.Threading.ExecutionContext.RunFromThreadPoolDispatchLoop(System.Threading.Thread, System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object) at System.Threading.Tasks.Task.ExecuteWithThreadLocal(System.Threading.Tasks.Task ByRef, System.Threading.Thread) at System.Threading.ThreadPoolWorkQueue.Dispatch() at System.Threading.PortableThreadPool+WorkerThread.WorkerThreadStart() Thanks very helpful. From the sounds of it, can you confirm if you guys both have startup videos? If so, do you still get a crash if you remove them? Based on the errors, it's saying that your computers are having a hard time with hardcore decoding the videos, and we are working on a fix. 1 Quote
wildaces Posted yesterday at 01:26 AM Posted yesterday at 01:26 AM 1 hour ago, faeran said: Thanks very helpful. From the sounds of it, can you confirm if you guys both have startup videos? If so, do you still get a crash if you remove them? Based on the errors, it's saying that your computers are having a hard time with hardcore decoding the videos, and we are working on a fix. I have a startup video. Removing it though doesn't seem to impact the issue as it still fails to open. Seems even launching Launchbox causes it to close down also now, not just BigBox. Still seems Video related though, as it opens the main menu, some still art displays but I don't see any video previews playing and then the software just closes itself. Odd though because I think I was able to get at least Launchbox to open before. I might have changed the Video Playback though to Windows Media Player prior to Launchbox also having problems now. After the startup video in BigBox though, it would be playing Category videos, so it would still be attempting to play something and sounds video related. Installing 13.23 Beta 2 corrects all the issues still. Hope that helps! Quote
DarthWHAT Posted yesterday at 02:51 AM Posted yesterday at 02:51 AM 2 hours ago, faeran said: Thanks very helpful. From the sounds of it, can you confirm if you guys both have startup videos? If so, do you still get a crash if you remove them? Based on the errors, it's saying that your computers are having a hard time with hardcore decoding the videos, and we are working on a fix. Correct I have a startup video and it ran for like 3 seconds then crashed. I removed the video still wont load, basically same results. Quote
ed20910 Posted yesterday at 03:13 AM Posted yesterday at 03:13 AM (edited) 13.23 crashing on 2 PCs as well. Removed startup video and BigBox just sits at the BigBox logo splash screen and BigBox.exe is in taskmanager as a "background" task. .NET Runtime/Application Error/Windows Reporting info attached BigBox 13.23 crash.txt Edited yesterday at 03:13 AM by ed20910 fix text Quote
PadeMoNiuM Prods Posted yesterday at 06:45 AM Posted yesterday at 06:45 AM Hey guys, on my end I can confirm that Big Box won’t launch… it loads for a bit, then black screen and straight back to the desktop! I’ll try reinstalling to see if that helps, otherwise I’ll roll back to 13.22 for now. Quote
zugswang Posted yesterday at 06:54 AM Posted yesterday at 06:54 AM Bigbox error 13.23 Object reference not set to an instance of an object. App: Big Box Version: 13.23 Theme: CriticalZoneV2 - BlueBox Type: System.NullReferenceException Site: Void NewObject(System.Object, System.Windows.RoutedEventArgs) Source: BigBox at Unbroken.LaunchBox.Windows.BigBox.Controls.VideoControl.NewObject(Object init, RoutedEventArgs second) at System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised) at System.Windows.UIElement.RaiseEventImpl(DependencyObject sender, RoutedEventArgs args) at System.Windows.BroadcastEventHelper.BroadcastEvent(DependencyObject root, RoutedEvent routedEvent) at System.Windows.BroadcastEventHelper.BroadcastLoadedEvent(Object root) at System.Windows.Media.MediaContext.FireInvokeOnRenderCallbacks() at System.Windows.Media.MediaContext.RenderMessageHandlerCore(Object resizedCompositionTarget) at System.Windows.Media.MediaContext.RenderMessageHandler(Object resizedCompositionTarget) at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs) at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler) Recent Log: 7:54:05 AM Exception Quote
zugswang Posted yesterday at 06:59 AM Posted yesterday at 06:59 AM Object reference not set to an instance of an object. App: Big Box Version: 13.23 Theme: CityHunter 2 Type: System.NullReferenceException Site: Void NewObject(System.Object, System.Windows.RoutedEventArgs) Source: BigBox at Unbroken.LaunchBox.Windows.BigBox.Controls.VideoControl.NewObject(Object init, RoutedEventArgs second) at System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised) at System.Windows.UIElement.RaiseEventImpl(DependencyObject sender, RoutedEventArgs args) at System.Windows.BroadcastEventHelper.BroadcastEvent(DependencyObject root, RoutedEvent routedEvent) at System.Windows.BroadcastEventHelper.BroadcastLoadedEvent(Object root) at System.Windows.Media.MediaContext.FireInvokeOnRenderCallbacks() at System.Windows.Media.MediaContext.RenderMessageHandlerCore(Object resizedCompositionTarget) at System.Windows.Media.MediaContext.AnimatedRenderMessageHandler(Object resizedCompositionTarget) at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs) at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler) Recent Log: 07:59:36 Exception Quote
PadeMoNiuM Prods Posted yesterday at 07:30 AM Posted yesterday at 07:30 AM (edited) I had trouble getting Big Box to work! But it came back to 13.22 and I made a backup, otherwise it wouldn't start! I don't know where this is coming from, but this all seems pretty persistent. It doesn't come at the right time either. Good luck to the team! Edited yesterday at 07:43 AM by PadeMoNiuM Prods Quote
Joe35car Posted yesterday at 08:22 AM Posted yesterday at 08:22 AM FFMPEG seems buggy on windows 11. Quote
sebas001 Posted yesterday at 11:20 AM Posted yesterday at 11:20 AM (edited) Came here to say that BB doesn't work for me as well after updating to 13.23. Reverting back to 13.22 makes it work again. The debug logs are basically all full of this access is denied error: 2025-08-22 01:14:25 PM FIRST CHANCE EXCEPTION: Attempted to perform an unauthorized operation. at WinRT.ExceptionHelpers.<ThrowExceptionForHR>g__Throw|38_0(Int32 hr) 2025-08-22 01:14:26 PM DataManager.SaveInternal started. 2025-08-22 01:14:26 PM Saving InputBindings.xml... 2025-08-22 01:14:26 PM Saving GameControllers.xml... 2025-08-22 01:14:27 PM Saving ListCache.xml... 2025-08-22 01:14:27 PM Saving Settings.xml... 2025-08-22 01:14:27 PM Saving ImportBlacklist.xml... 2025-08-22 01:14:27 PM DataManager.SaveInternal completed successfully. 2025-08-22 01:14:28 PM FIRST CHANCE EXCEPTION: Unable to enumerate the process modules. at System.Diagnostics.NtProcessManager.GetModules(Int32 processId, Boolean firstModuleOnly) 2025-08-22 01:14:28 PM FIRST CHANCE EXCEPTION: Unable to enumerate the process modules. at System.Diagnostics.NtProcessManager.GetModules(Int32 processId, Boolean firstModuleOnly) 2025-08-22 01:14:28 PM FIRST CHANCE EXCEPTION: Access is denied. at System.Diagnostics.ProcessManager.OpenProcess(Int32 processId, Int32 access, Boolean throwIfExited) 2025-08-22 01:14:28 PM FIRST CHANCE EXCEPTION: Access is denied. at System.Diagnostics.ProcessManager.OpenProcess(Int32 processId, Int32 access, Boolean throwIfExited) 2025-08-22 01:14:28 PM FIRST CHANCE EXCEPTION: Access is denied. at System.Diagnostics.ProcessManager.OpenProcess(Int32 processId, Int32 access, Boolean throwIfExited) 2025-08-22 01:14:28 PM FIRST CHANCE EXCEPTION: Access is denied. Edited yesterday at 11:46 AM by sebas001 Quote
faeran Posted yesterday at 12:48 PM Author Posted yesterday at 12:48 PM Thanks guys for the reports. For people having the issue with Big Box not starting for them and is available throughout the day, send me a PM and we can send you unofficial test builds to try and expedite the fix. The issue is essentially due to a specific piece of hardware that you are running that appears to have a conflict when it tries to decode video/audio elements, however none of our many computers have that specific piece of hardware to test with. If nobody has time, we'll go the public beta test route and we'll be phasing out different fixes until it's not longer an issue. For anyone wanting to be helpful, when it does crash, right click your Windows start button and click on Event View. Go into Windows Logs > Application. Find the errors reports about the crash. You'll usually find 2 Error reports and 1 Information report about it. You might as well dump them all here. Quote
VooDu4U Posted yesterday at 03:28 PM Posted yesterday at 03:28 PM So, by coincidence I upgraded the video card in my arcade machine last night and the problem went away. When I first tried 13.23 I had a 3080 card in the machine and BB crashed, so I reverted to 13.22. Later that night I swapped the 3080 for a 4070 Ti Super. This morning I tried 13.23 again to try and help troubleshoot but it just worked, even with intro video. I'm using WMP for video, and was the last time as well, really the only thing I changed was the video card, and I re-installed the nVidia drivers after swapping the card. I believe I was at the current version of those before as well. I don't have the 3080 anymore so I can't easily swap it back to test, but it could be something about that generation of cards maybe? 2 Quote
PadeMoNiuM Prods Posted 23 hours ago Posted 23 hours ago 3 hours ago, faeran said: Thanks guys for the reports. For people having the issue with Big Box not starting for them and is available throughout the day, send me a PM and we can send you unofficial test builds to try and expedite the fix. The issue is essentially due to a specific piece of hardware that you are running that appears to have a conflict when it tries to decode video/audio elements, however none of our many computers have that specific piece of hardware to test with. If nobody has time, we'll go the public beta test route and we'll be phasing out different fixes until it's not longer an issue. For anyone wanting to be helpful, when it does crash, right click your Windows start button and click on Event View. Go into Windows Logs > Application. Find the errors reports about the crash. You'll usually find 2 Error reports and 1 Information report about it. You might as well dump them all here. Maybe look at the codecs if you use HEVC it often causes black screens! This is the only time I had a black screen with big box, it might be a clue! You never know Quote
skizzosjt Posted 22 hours ago Posted 22 hours ago Windows 11 on the official 13.23 release FFMPEG is working much better! especially in Windows 11 since all video formats I have are playing in Windows 11. There are some issues though in Windows 11 regarding audio for webm format videos that also happen to occur in Windows 10. Seems I find a pattern with webm if they are having audio issues they are using Vorbis. It is not 100% throughout the entire video. Might be sounding crackly or like milliseconds of audio drop out for a few secs, then plays ok for 10 secs, then the next 4 secs sound bad. But it's always the same spots in every video. The issues do not move around, always consistent when played in LaunchBox or Big Box. webm files using Opus sound OK though. I can also take these files using Vorbis, re-encode in Handbrake changing only audio codec to Opus and now the audio plays OK in LaunchBox and Big Box. I've encountered likely the same crash a couple other users have mentioned in LaunchBox. When a video is playing in LaunchBox in Windows 11 and I click on something else in LaunchBox, sometimes, it hard crashes. No error report window. Attempts to reproduce it are not consistent. This has not happened to me on Windows 10 though. Windows 10 Windows 10 is much better too for FFMPEG. Really good job on fixing the previous problems so quickly. But I do notice webm format videos are problematic. And only some webm videos. I start to notice a pattern between ones that do or do not play at all due to mostly older videos, games released in 2020 or prior do play, while newer ones do not. I started looking at video's properties and there is a pattern where every single webm video that does not play in LaunchBox or Big Box in Windows 10 is using V9 video codec. I can take these webm files using V9 codec, re-encode them using Handbrake using V8 codec, and changing nothing else, and now they play in LaunchBox and Big Box on Windows 10. Going in opposite direction, I can take a working webm file using V8 codec, re-encode using V9, and now it doesn't work in LaunchBox or Big Box. Opus audio codec seems to work better too. Vorbis will still work in the sense the file will play in LaunchBox and Big Box, but there is usually some audio issue going on like I mentioned above. So, I found the best recipe for settings was to use V8 and Opus passthrough if file was already using Opus, or changing it to Opus if it was using Vorbis. AV1 codec works too. The only webm video codec I can encode through Handbrake and the file will not play in LaunchBox or Big Box in Windows 10 is V9. For webm videos that play in LaunchBox and Big Box in Windows 10 since they are using V8, but are using Vorbis for audio, if I re-encode them changing just Vorbis to Opus, audio now sounds OK. To clarify all these webm format videos play fine in Windows 10 and 11 through any media player. It's just in LaunchBox and Big Box the problems exist. Windows 10 & 11 In LaunchBox and Big Box, using FFMPEG, viewing any video fullscreen regardless of its format, the frame rate looks worse when viewing it normally. Sort of like the video is dropping frames or something. Quote
sebas001 Posted 22 hours ago Posted 22 hours ago 4 hours ago, faeran said: Thanks guys for the reports. For people having the issue with Big Box not starting for them and is available throughout the day, send me a PM and we can send you unofficial test builds to try and expedite the fix. The issue is essentially due to a specific piece of hardware that you are running that appears to have a conflict when it tries to decode video/audio elements, however none of our many computers have that specific piece of hardware to test with. If nobody has time, we'll go the public beta test route and we'll be phasing out different fixes until it's not longer an issue. For anyone wanting to be helpful, when it does crash, right click your Windows start button and click on Event View. Go into Windows Logs > Application. Find the errors reports about the crash. You'll usually find 2 Error reports and 1 Information report about it. You might as well dump them all here. Upgraded to 13.23 again and ran BigBox again. Added the 2 Error Reports, I did not find an Information Report though. BigBoxCrash.evtx Quote
Jackdefjam Posted 22 hours ago Posted 22 hours ago 5 hours ago, faeran said: Thanks guys for the reports. For people having the issue with Big Box not starting for them and is available throughout the day, send me a PM and we can send you unofficial test builds to try and expedite the fix. The issue is essentially due to a specific piece of hardware that you are running that appears to have a conflict when it tries to decode video/audio elements, however none of our many computers have that specific piece of hardware to test with. If nobody has time, we'll go the public beta test route and we'll be phasing out different fixes until it's not longer an issue. For anyone wanting to be helpful, when it does crash, right click your Windows start button and click on Event View. Go into Windows Logs > Application. Find the errors reports about the crash. You'll usually find 2 Error reports and 1 Information report about it. You might as well dump them all here. 13.23 Error 2.evtx 13.23 Error.evtx Quote
darreldearth Posted 9 hours ago Posted 9 hours ago (edited) I've just updated to 13.23 and turned on FFMPEG, and after clicking a few games/videos LB always crashes fairly quickly. doesn't happen with WMP fallback. Also not sure if it matters but i'm using Parsec (Similar to team viewer) to connect to the computer with LB on it if for some reason they're conflicting, but that's never happened with any program/game in the past. I'm sure you might already know about the issue but just incase i've attached my log file. Debug 2025-08-22 11-33-46 PM.log Debug 2025-08-22 11-42-17 PM.log Edited 9 hours ago by darreldearth Quote
Rincewind Posted 8 hours ago Posted 8 hours ago (edited) Has something changed in the MAME High Scores? Bubble Bobble has stopped uploading again 😒 Edited 7 hours ago by Rincewind Quote
cenutrio351 Posted 7 hours ago Posted 7 hours ago Please, add the option to keep VLC like media reproductor. More options=More happy people=Less Problems. Thanks!. Quote
faeran Posted 2 hours ago Author Posted 2 hours ago 6 hours ago, Rincewind said: Has something changed in the MAME High Scores? Bubble Bobble has stopped uploading again 😒 Nada, at least not for a long while. 5 hours ago, cenutrio351 said: Please, add the option to keep VLC like media reproductor. More options=More happy people=Less Problems. Thanks!. Unfortunately VLC caused major freezing issues due to the .NET wrapper. We spent months looking into fixing it, to no avail. The wrapper itself hasn't been updated for many years and seems abandoned, which forced our hand and required us to find alternate solutions. Quote
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