I have never noticed imports being that slow on my end, importing 5 games has never taken 20-30 minutes for me. However I do get slow speeds when updating the program, I am on a 40Mb connection and the program updates regularly take 5-10 minutes (for a file size that would take about 20 seconds or less from other sites or download services) I have even have it take up to 30 minutes for a program update before, but that is a outlier time. In my case it does seem to be somewhat location based, I am in England, and when I have mentioned it to other people here who are in the USA and they say it is lightning quick for them, so I can only guess that it's quicker in mainland USA than it is elsewhere in the world.