Retro808

Did you download platform videos from within LB UI? Themes do not come with the platform videos.

You would have to edit the theme’s code. There will be animations affecting the Wheel and likely the pointer that need to be altered.

BigBox you map to the option for “Close Active Window”. “Exit” in BB is to exit BB application.

Yeah, that means your license is not being applied. Do you have the license.xml in the root of the LB folder? Where the LaunchBox.exe is located.

I would definitely do as @faeran mentioned. Curious though, when you open LB does your license name appear at the top of LB?

You should be relatively good to go. Most of the time if anything is not working you may just need to correct a path. Good thing is it is easy in LB.

Technically if you keep everything within the \LaunchBox folder structure you should be able to simply copy paste onto the new pc. One caveat would be some emulators are not truly portable due to where it might save some and you may need fix the emulator.

It is not. If you are seeing menu slow downs the latest beta has fixes in place and prior users have advised the slow downs are gone. So you can either download the latest beta or wait until the next stable release. ETA on that is currently unknown.

By customer service do you mean our support@unbrokensoftware.com team or Is this a pre-built hard drive you purchased from one of those rom sellers and you are not getting help from them? Do you have a valid license you purchased directly from our site?

Do you mean 12.7 beta? You have to turn on beta options in LB. >Tools >Options >Updates

@evilmrfrosty So where you have it in the pics, the emulator is only closing properly from the Pause Menu? Can you paste it both in the Running Script and the Exit Script pages and test.

This does not make sens. Can you provide a pic of the script and where you placed it. I think you put it in the wrong spot. Needs to specifically be in the one I mentioned.

In LB under >Tools >Manage >Emulators edit TeknoParrot. In the Running Script tab try putting this script in. $Esc:: { WinClose, ahk_exe {{{StartupEXE}}} }

You can update any core you want directly in Retroarch. It will not break anything in LB.

You can simply run the newest installer over top. It does not really affect your settings. Though, going from 10.x to the current 12.6 there could be a random setting here or there that may change due to how many feature updates and UI updates between a version that old and the most current.

I like the changes. Removal of the box art makes a nice difference. Gives a nice balance between the actual "game details" and media elements. I also live the location change and coloration of the little badges.

In BigBox....>Options >Image Cache. If you run the image cache for all your images and let it finish generating the full cache this helps speed things up. It is not the end all to issues users may have, but it helps BB run smoother once the cache is built. Our two devs do constantly develop for performance, in fact the latest beta has more improvements. LB/BB are WPF programs and therefore put a lot of data into memory, so the more RAM you have the better. 4GB is not recommended, so 8GB should be enough to run smoothly. With 8GB though I would say use less transition heavy themes. If you use the Default theme I would recommend reducing some of the theme transitions if you are having issues. These are located in the >Options >Transitions setting in BB. You can read some information on performance from one of our devs here.

You likely have the option to "Extract Rom" checked in your LB Retroarch settings. Go to >Tools >Manage >Emulators and edit Retroarch. On the details tab it is the check box on the bottom right.

I do not believe you can get a "Platform Category" to show up that way if you are having BB show "Platforms" as Startup View. Since it is not a Platform it will be excluded. You can get a Platform Category to show up under another Platform Category, but the view has to be set to "Platform Category". To do this In LB right click the Platform Category name and edit it. Go to the Parents Tab. It should be checked to show in "Root". Uncheck that and then check it to show up under one of the other platform categories.

There is not.

\LaunchBox\Videos\Playlists Name each exactly as the playlist is named.

Well, in LB it is not really that seamless. It can work, but LB is more the pc front end that is better used with keyboard and mouse. BigBox is more the arcade frontend of our software and works seamlessly with arcade controls. You just go to Settings in BigBox and map either under Controller Mapping of Keyboard Mapping depending on how you arcade controls are seen by your pc.

The team is always working on performance improvements. Definitely should not see upwards of 6gig of RAM use. 2 of my cabinets are Ryzen 3200 CPU with 8GB of RAM and have no issues running LB or BB. Largest my system will eat on memory is around 1700MB. It usually hovers in at around 900-1200. I know we have had random users here and there with lighter spec systems having similar issues, usually this is with BB though due to how much data BB puts in RAM. Safe to assume your Windows and all your drivers are up to date? I link the thread on our moderator discord with the 2 devs so hopefully when they are working in they next couple days one can chime in.

In BigBox >Options >Sound

LB does not do any control mapping for in game play. That is all left to the emulators. So this need to be done in each emulator. The premium feature for controls LB/BB does have is only for moving within the BB/LB UI.